Unable to view saved queries in Favourites

Hi Experts,
We have few users using Bex. They can successfully save queries in Favourites, however when they are trying to open the queries saved in Favourites, they are unable to see anything. That is they are unable to view their saved queries under Favourites.
From Backend perspective they have SAP_ALL and SAP_NEW. Please suggest what might be the issue here?
Thanks
Deb

Hi,
Thanks for your inputs, No issues found in the Gateway Logging.
The SAP Note 1031850 doesn't seem to be relevant here as we are on SAP_BW component version 701 and the note talks about components 700 and 710.
I don't know whether I am able to explain the issue properly; Users are able to save queries in their Favourite Folder by putting an XYZ technical name to it. However after coming back to the Analyser, they are unable to view any saved queries in their Favourite Folder. Interestingly this is happening in the QA environment while in Dev everything is fine.
Thanks,
Deb

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