Unable to view scanned PDF files

I registered for Adobe ExportPDF in February. Since then Adobe on my PC was upgraded, and now I am unable to view scanned PDF files. What can be done about this?
Thanks
Rika

Hi David
The update that was done in response to a prompt was done to 10.1.9. Something apparently went wrong, because when I uninstalled it and reinstalled 11.0.06 everything worked fine.
Thanks
Rika

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Hi @kitesquid,
Welcome to the HP Forums!
I understand that your HP Officejet Pro 8500 A909g, does not save a scanned PDF file on Windows 8.1 64 bit. I am sorry to hear this, but happy to help!
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Unable to view scanned PDF files

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