Unable to view Service notification in CIC fact sheet

In the Customer Interaction Center for Utilities(CIC0), I'm unable to view a certain service notification under a custom fact sheet. However, if I try to view it by accessing CIC from ECC, it is visible there. What could be the possible issue?

It is working fine now. Actually I had some DML configuration data in the old DS and it got replicated in the new DS instance. So whenever I click on the ServiceConfiguration tab it tries get some config details about that service and ultimately fails to get so. When I deleted the entry in LDAP, I can see all the services available.
--lakshmi

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Hi A,
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Hi,
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Best Regards
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Unable to view Service notification in CIC fact sheet

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