Unable to watch btsport2 via app error cn001

Hi tech team,
Error cn001 appears when I try to watch BT sport2 via app. (Google nexus 10 with android 4.3).
BT sport 1 and ESPN are fine .... What's happened?
Can u fix it before I miss all of UFC 167 please!!
Thanks in advance.
Solved!
Go to Solution.

Working now OK.

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    Jul  5 16:03:07 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] loaded
    Jul  5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Install  PROJECT:Install-846
    Jul  5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Installer  PROJECT:Installer-721
    Jul  5 16:03:07 snowbird Installer[45604]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
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    Jul  5 16:04:21 snowbird Installer[45604]: =============================================================================== =
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    Jul  5 16:04:21 --- last message repeated 1 time ---
    Jul  5 16:04:21 snowbird Installer[45604]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324
    Jul  5 16:04:21 snowbird Installer[45604]: =============================================================================== =
    Jul  5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.
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    Jul  7 16:51:51 snowbird softwareupdated (200)[184]: softwareupdated: Starting with build 10.9.3 (13D65)
    Jul  7 16:51:57 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_HK_sinji
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1220: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_monica
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1614: no package found for identifier com.apple.pkg.RemoteDesktopClientShell
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1886: no package found for identifier com.apple.pkg.RemoteDesktopClientShell
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1929: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_TW_meijia
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1930: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_ewa
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1934: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_zosia
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    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1937: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_CN_tingting
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    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8607: no package found for identifier com.apple.pkg.MultiLingualVoice_th_TH_kanya
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    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8611: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_aurelie
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    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8621: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_melina
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8622: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_sara
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8626: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_kyoko
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8627: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_allison
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8629: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_carlos
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    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8645: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_thomas
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8648: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_federica
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8651: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_chantal
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    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8667: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_soledad
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8669: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_claire
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8670: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_katya
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    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8682: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_paola
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8686: no package found for identifier com.apple.pkg.MultiLingualVoice_id_ID_damayanti
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8687: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_yuri
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8689: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_kate
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8690: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_nikos
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8694: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_tom
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8695: no package found for identifier com.apple.pkg.MultiLingualVoice_sv_SE_oskar
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8697: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_markus
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8699: no package found for identifier com.apple.pkg.MultiLingualVoice_en_AU_lee
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8700: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_petra
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8702: no package found for identifier com.apple.pkg.MultiLingualVoice_ar_SA_tarik
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8704: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_otoya
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8707: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_anna
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8710: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_magnus
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: BackgroundActivity: Activity check-in with Interval 21600
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
    Jul  7 16:52:05 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
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    Jul  7 16:55:44 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=715, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreagent)
    Jul  7 16:55:48 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
    Jul  7 16:57:48 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1147, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
    Jul  7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1288, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
    Jul  7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1292, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
    Jul  7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1291, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
    Jul  7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1290, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
    Jul  7 16:59:14 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1111, uid=666, installAuth=NO rights=(), transactions=0 (/Applications/App Store.app/Contents/MacOS/App Store)
    Jul  7 16:59:19 snowbird softwareupdated (200)[184]: Scan for changed products with previous 0 updates:  (plus 94 predicate-only)
    Jul  7 16:59:19 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
    Jul  7 16:59:22 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
    Jul  7 16:59:29 snowbird suhelperd (0)[189]: SoftwareUpdate: timed out waiting for makequeues to run
    Jul  7 16:59:29 snowbird softwareupdated (200)[184]: SoftwareUpdate: Reusing previous package sources (SUCatalogPackageSource, SUContentLocatorPackageSource) for partial scan
    Jul  7 16:59:46 snowbird softwareupdated (200)[184]: SoftwareUpdate: elapsed scan time = 26.7
    Jul  7 16:59:47 snowbird softwareupdated (200)[184]: Scan (f=0, d=0) found 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)
    Jul  7 16:59:47 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD
    Jul  7 16:59:49 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1415, uid=0, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate)
    Jul  7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for ...
    Jul  7 17:00:30 snowbird softwareupdated (200)[184]: Ramped updates marked
    Jul  7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
    Jul  7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier ...
    Jul  7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")
    Jul  7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
    Jul  7 17:02:49 snowbird softwareupdated (200)[184]: JS: 10.9.3
    Jul  7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:WP-4530 Series
    Jul  7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:EPSON WP-4530 Series
    Jul  7 17:03:09 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] loaded
    Jul  7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Install  PROJECT:Install-846
    Jul  7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Installer  PROJECT:Installer-721
    Jul  7 17:03:09 snowbird Installer[1730]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
    Jul  7 17:03:09 snowbird Installer[1730]: Running OS Build: Mac OS X 10.9.3 (13D65)
    Jul  7 17:03:09 snowbird Installer[1730]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Jul  7 17:03:09 snowbird Installer[1730]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/
    Jul  7 17:03:09 snowbird Installer[1730]: Env: SHELL=/bin/tcsh
    Jul  7 17:03:09 snowbird Installer[1730]: Env: HOME=/Users/peter
    Jul  7 17:03:09 snowbird Installer[1730]: Env: USER=peter
    Jul  7 17:03:09 snowbird Installer[1730]: Env: LOGNAME=peter
    Jul  7 17:03:09 snowbird Installer[1730]: Env: SSH_AUTH_SOCK=/tmp/launch-BmQDON/Listeners
    Jul  7 17:03:09 snowbird Installer[1730]: Env: Apple_PubSub_Socket_Render=/tmp/launch-UKeIBF/Render
    Jul  7 17:03:09 snowbird Installer[1730]: Env: DISPLAY=/tmp/launch-ZiY74U/org.macosforge.xquartz:0
    Jul  7 17:03:09 snowbird Installer[1730]: Env: COMMAND_MODE=unix2003
    Jul  7 17:03:09 snowbird Installer[1730]: Env: __CHECKFIX1436934=1
    Jul  7 17:03:09 snowbird Installer[1730]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0
    Jul  7 17:03:10 snowbird Installer[1730]: OS X Update  Installation Log
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    Jul  7 17:03:21 --- last message repeated 2 times ---
    Jul  7 17:03:21 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] unloaded
    Jul  7 17:03:25 snowbird Installer[1730]: InstallerStatusNotifications plugin loaded
    Jul  7 17:03:33 snowbird runner[1800]: Administrator authorization granted.
    Jul  7 17:03:35 snowbird Installer[1730]: =============================================================================== =
    Jul  7 17:03:35 snowbird Installer[1730]: User picked Custom Install
    Jul  7 17:03:35 snowbird Installer[1730]: Choices selected for installation:
    Jul  7 17:03:35 snowbird Installer[1730]: Install: "OS X Update"
    Jul  7 17:03:35 --- last message repeated 1 time ---
    Jul  7 17:03:35 snowbird Installer[1730]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324
    Jul  7 17:03:35 snowbird Installer[1730]: =============================================================================== =
    Jul  7 17:03:35 snowbird Installer[1730]: It took 0.00 seconds to summarize the package selections.
    Jul  7 17:03:35 snowbird Installer[1730]: Will do post-logout install for package with trust 501
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