Unable to watch movies in iTunes 9 - freezes on start

I received some iTunes gift cards for Christmas, so I downloaded and installed iTunes. After redeeming a gift card, I purchased and downloaded a movie. When I click on the movie the player comes up, but then nothing else happens -- the timer never advances from zero. I have tried this on two computers running Windows XP, both Compaqs. I have tried every solution on the Support site, including uninstalling and reinstalling iTunes, and still no joy. Has anyone else experienced a similar problem and been able to solve it? As of now, I'm stuck with gift certificates I can't use, plus I paid for a movie twice which has now expired. I would appreciate any help you could offer.
Thanks,
Randy

Is anyone else having this problem? Any ideas what to do?
Thanks,
Randy

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