Unable to whitelist my mail server

I am a Verizon customer for both FIOS and wireless, but this post is not really related to either service.
The problem is that my company's email server seems to have been blacklisted by Verizon, so we can't send mail to Verizon customers. All mail is returned with this message:
571 Email from XXX.XXX.XX.XXX is currently blocked by Verizon Online's
anti-spam system. The email sender or Email Service Provider may visit
http://www.verizon.net/whitelist and request removal of the block. 150404
Unfortunately, the whitelisting process offered at the link supplied results in an endless loop. All it produces is an auto-response that says:
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
No Reverse Hostname associated with your IP address.
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.
Note that there is no other way to contact Verizon Online Security to follow up beyond this, so all you can do is submit the same form again. Also note that the autoresponse comes very quickly after submitting the form, so obviously there is no "investigation" going on whatsoever.
The truth is that neither of the stated reasons in the form mail above are even remotely true or accurate. Our server does not have a dynamically assigned IP address, and it does have a properly configured reverse host name. We have done a full security audit of our server, and there are no spam issues whatsoever. We've been in business for over 10 years, our server passes all security and RBL tests, and there is no reason that I can see to suddenly blacklist our mail server.
Reviewing similar posts in this forum tells me that this is a common problem that has been going on for years, but I can't find any actual solution posted anywhere. Is there any way to escalate this case to someone who can actually help me get it sorted out? This is really frustrating.
Thanks in advance....

Hi spilon,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Unable to whitelist our mail server IP

Hi,
I hope Verizon Support staff will see this message as it is practically our last resort.
Ever since we upgraded our dedicated server used as both web and mail server for the domain kraisoft.com (which inflicted IP address change) all emails sent out from this server to Verizon customers are being rejected with the following bounce message:
host relay.verizon.net[206.46.232.11] refused to talk to me:
571 Email from 69.64.78.50 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 150330
Any attempts to whitelist our server using the above-mentioned form end up within several minutes with seemingy automatic (judging by its uselessness and the time taken to investigate) reply:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned
No Reverse Hostname associated with your IP address.
Once you have addressed any security-related issues on your network, you should contact Verizon Online Security via this form.
Sincerely,
Verizon Online Security
Any attempts to reply to this message, or use "this form", or email [email protected] quoted in the message end in complete and total silence.
Needless to say the IP adress in question - 69.64.78.50 -
1. Does not have any spam issues as it is a freshly assigned IP address for a new dedicated server built a couple of weeks ago (with your rejection started from the day one). The Postfix mailer on the server is configured properly, not an open relay, isn't listed in any of the 100 common blacklists, uses SSL client connections, has SPF records, signs email using DKIM etc.
2. Isn't by any means a dynamic IP. It is a static IP, one of the 4 assigned to the server by the hoster.
3. ANY available tool (online or command-line) will show within seconds that a proper reverse hostname kraisoft.com is assosiated with the IP address in question 69.64.78.50 so the reply is obviously irrelevant.
This is getting extremely frustrating and we'd be very, very grateful if this issue could be escalated to someone who can provide some additional info or resolve the issue.
Thank you.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Unable to connect to mail server on iphone

I have been getting an" unable to connect to yahoo mail server" on my iphone since yesterday. I have re-started the phone, deleted my mail account and re-added and nothing seems to work. Any ideas?

Ask your email provider for the correct settings to use to set it up on your phone.

Trouble Whitelisting E-mail Server IP

In the hopes of attracting Verizon problem-solvers, I'm posting here as a Verizon customer and owner of a small business. I own my own business domain, but my e-mail server is owned by a parent company and all outgoing e-mail goes through that company's e-mail server.
All of my outgoing business e-mail to Verizon addresses suddenly started to get blocked today by Verizon anti-spam. I listed my e-mail provider's IP of the e-mail server, following Verizon's suggestion to submit it for whitelisting. Twice it was rejected with the following reply:
After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:
Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned.
So far as I know, the IP is static. Also, the IP is not blacklisted (verified this at http://whatismyipaddress.com/blacklist-check).
My e-mail host threw up its hands, staing that my 'clients' should pick a different e-mail provider, i.e., not Verizon. Uh, no. Any ideas about getting on Verizon's WhiteList?
Thanks.

Since you are syncing with iCloud why don't you try to delete the Gmail account and try to send your mac mail. If mail goes through okay once the Gmail is gone then you can add Gmail back and all of your mail will also come back. See if that works for you.

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Unable to connect to mail server

Something changed in the last 24 hours. Yesterday I was able to send and receive mail using Apple Mail and my POP account. Today I cannot get to the mail server.
I have been on the phone with my ISP: Completely unhelpful, will not help with supporting a POP account that isn't "theirs".
I have been on the phone multiple times with my email host (GoDaddy). They have walked through resetting accounts on both Apple Mail and trying Entourage to see if that worked instead. They gave up, saying that since I can get inot my mail account using their web-based client, the problem is't theirs.
Both clients on my MacBook give basically the same error messsage, that the mail server timed out.
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I haven'tinstalled any software between yesterday and today, and desperately need a mail client, any mail client, to work again!
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MacBook Mac OS X (10.4.6)

Yes, I am using OS X 10.4.6. My MacBook just arrived in the post a couple of days ago...
I just went to Sys preferences and temporarily disabled all the communication options other than the one I am using.
I connect to the internet through a external dial-up modem. My internet connection is fine (using ti right now to send this post), and still the smpt outbound shows connected and working in Connection Doctor. It's still just the actual connect to the mail account.
I'd ideally like to figure out weither this is an Apple problem, and ISP problem, or a mail hosting problem so I know whoo to hound to help me fix it.
MacBook Mac OS X (10.4.6)

The incoming mail server box on my iMac is blank so unable to get mail and UNABLE to trype the mail server into the box it refuses to accept anything in itplease help

Im having lots of bother with my Mac Mail I cant recieve or send it . On checking I noticed the incoming mail server box in my Account is blank and it refuses to let me type anything in it so stays blank . what can i do? help please.

Could I ask you to amend your signature - you can see why it's a good idea.
The first step for you would be to sign out in System Preferences>iCloud then sign back in again, enabling Mail and any other data types in the checklist there. This should set up Mail automatically for you - you shouldn't need to enter any settings yourself.
Your data will disappear from your Mac when you sign out, but will reappear when you sign back in.

How to whitelist my Mail server IP range with microsoft

Hello ,
we have two mail server hosted in one IP range and all mails from these servers are rejecting by MICROSOFT with attached error .
Final-Recipient: rfc822; anil????[email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx3.hotmail.com
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Hi Mallory,
Did you get any bounce back message when sending mail to Microsoft ?
I recommend you send a message to
[email protected] and include your ip address 212.129.50.221.
The Microsoft Online Services Technical Support will help you to remove your ip from black list.
Here is a similar thread for your reference:
https://social.technet.microsoft.com/Forums/en-US/9417c4fd-c770-47d4-9aae-cba5e9eaa80f/microsoft-blocking-my-mail-server-ip-after-delist?forum=onlineservicesexchange
Best regards,
Niko Cheng
TechNet Community Support

Asha 200 Email - unable to connect to mail server.

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Unable to access yahoo mail server on iPad suddenly last 36 hrs. Can anyone assist?

lomago
Hold off on purchasing stuff. I got my problem solved going through Apple Support for free. I'll try to walk you through this but bear in mind I've only done it once with an Apple Tech Support manager on line.
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Enter your email account info for @me.com
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Enter the account type as IMAP
Enter the account description as iCloud
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on the outgoing mail server page
Enter the account description as iCloud
Enter the outgoing mail server to smtp.mail.me.com
Check use only this server
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If I were you, before messing with the Keychain stuff I'd try editing the incoming and outgoing server address in the mail program first to see if that's a shortcut.
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Need some visual way to tell if connected to mail server

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lenn

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I can send but cannot recieve email
This is the messege I am gewtting:
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250-ENHANCEDSTATUSCODES
250-8bitmime
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http://support.apple.com/kb/ts3899
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Unable to whitelist my mail server

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