"Unable to your purchase" when attempting to rent a movie via Apple TV. What's the problem?

Never had a problem renting movies via Apple TV until now. Message states that my purchase can't be completed. What gives ?

I have simply re-entered my credit card data after making the movie selection. It is a big nuisance to pull out the card and enter the numbers etc. including the 3 digit code. There must be a way to save the data for the Apple TV, but I have only had it for a few days and haven't figured it out.

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HT204088 How do I verify a purchase in itunes when trying to rent a movie via apple tv?

How do I verify a purchase in itunes when trying to rent a movie via apple tv?

I have simply re-entered my credit card data after making the movie selection. It is a big nuisance to pull out the card and enter the numbers etc. including the 3 digit code. There must be a way to save the data for the Apple TV, but I have only had it for a few days and haven't figured it out.

When trying to rent a movie from Apple TV, I'm asked to verify my payment method. I don't have a credit card but I do have over $100 dollars in iTunes store credit. How do I get passed this in order to be able to rent movies again?

When trying to rent a movie from Apple TV, I'm asked to verify my payment method. I don't have a credit card but I do have over $100 dollars in iTunes store credit. How do I get passed this in order to be able to rent movies again?

so i dont understand why i wouldnt be able to purchase the $14.99 movie (unless there's tax or something, but i dont think so?)
Yes, there is tax.

HT1657 I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I have 202.00 in my apple account but I am not able to purchase an app for 189.00 it says insufficient funds what is the problem

I have 202 dollars in my account but it says insurfficent funds when I try to buy a 184.00 app what's the problem

It sounds like you do not have enough in your account to cover the cost of the app and the taxes.

"Unable to Sign In" when attempting to rent TV shows/Movies

I'm quite happy with this new device with one tiny exception. I get an "Unable to Sign In" when attempting to make a rental from the Apple TV. I can rent on my computer and watch on the TV, but I'd like to be able to rent directly from Apple TV.
I've double/triple checked my iTunes sign in information and software. All is well on that front.
Ideas anyone?
~M

I had the same problem which took a long time to resolve. If you are getting the error message indicating you are "Unable to Sign In" with the explanation that either your AppleID and/or your password are not recognized, I've discussed my problems and eventual solution elsewhere in this forum. Here's the original post Subject:
Apple TV2 Does Not Recognize AppleID Account
Hopefully, you'll find something there that might help you.
Good luck!

When I log in to face time and submit my email-address I get the message that the email-address is already used by another apple id - what's the problem?

after signing in in facetime with my apple id I'm asked to submit an email-address
when I use my email-address of my apple ID I get the information that this email-address is
already connected to another apple ID and the login is refused
what's the problem

Hi and thanks again for trying to help.
Definitely works ok from pc.
Have deleted and re-established account a few times now but still the same.
I have actually given up and added gmail account which is working fine.
Sends and receives no problem.
Bloody bigpond....
We are not remote at all. Sitting in the fantastic Pavilion Hotel in Phnom Penh. Another couple here having trouble but not bigpond. Hotel staff have tried to help but to no avail.
Giving up and stick with gmail until we get home then start trying to get resolution.
Problem actually existed on a personal wi fi network in Melbourne before we left so I should have tried to resolve it then.
Thanks again for suggestions.
R

I have several keynote presentations on my computer but now am getting the message that the program cannot be installed "because of a problem." All this started when I bought microsoft office for University (2011). What is the problem and how can I fix

I have several keynote presentations on my newish computer but am not unable to open them. I get the message "keynote cannot be installed because of a problem" (unspecified). Does anybody know why this happend? Does it related to using Microsoft "University" 2011? How can I fix it? Thanks!

Thank you for your reply.
I just tried the 3-step process suggested on http://support.microsoft.com/kb/2431353
This all started when my mouse/thumb clicker was going crazy. Found an expanded battery. Obviously need a new battery. Unfortunately must wait 6 weeks to get my new battery. Meanwhile, I'm running my computer on AC only, as there appears to be no other option. I was informed that when using AC only (no battery) some high-energy-use programs like Office might not function.
Do you know if there is away to use office even when just using AC and not having the battery in? I'm doubting if I have other OSX problems because everything else works: email, safari, itunes, iphoto, quicktime, etc . . . . ?
ciao,
Masego

When trying to watch a movie via apple tv how can you stop it having to download each time and using up all my internet data?

I have bought movies from itunes and now they are on my computer why is it that each time I try to watch the movie it re downloads and uses up all my internet data? How do I prevent this and make it so it just plays from my stored version on my computer hard drive? Please help.

Welcome to the Apple Community.
Watch it from Computers > movies and not movies > purchased.

I have a recently purchased song that I cannot move to a playlist, what is the problem?

I purchased a song, but cannot move it to a playlist, how can I correct this?

Mac OS X 10.5.8. You'll likely find it more cost-effective to buy a secondhand Intel Mac.
(125244)

When I try to rent a movie from Apple TV, I'm told it will be 3 hrs. before I can view it. I hit return on the menu button; attempt to Play; then told it will be 5 hrs. before I can view the movie. What's up with that?

When trying to rent a movie from Apple TV, I'm told it will be 3 hrs. before I can view the movie; then told 5 hrs., etc. What's up with that?

Welcome to the Apple Community.
I'm not sure if you are referring to how long it's taking or why it varies.
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
If your internet speed varies, the time will be recaculated from time to time.

HT1551 when trying to rent a movie from itunes the message says "itunes store unable to process purchases try again later". Is this usual or am I doing something wrong

when trying to rent a movie on my new apple tv, a message comes up: "itunes unable to process purchases at this time. Try again later" Is this usual or is something going wrong?

Welcome to the Apple Community.
If you use the Apple TV for something else or turn it off it will erase whatever is on it's drive. If you are going to download content for later viewing you might consider doing it on the computer, downloads don't disappear until they expire and you can watch them as many times as you want.

TS3623 I had interruption on rented movie when attempt to return to movie , no library and said to go to downloads , guess what no download setting , will not allow repurchase through Apple TV now have to repurchase through iPad *** have you done to the o

I had interruption on rented movie when attempt to return to movie , no library and said to go to downloads , guess what no download setting , will not allow repurchase through Apple TV now have to repurchase through iPad *** have you done to the old syst

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?

I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?

Rented movies downloaded to an Apple TV can't be transferred to any other device.
(86941)

HT1657 When I try to rent a movie from iTunes on my Apple TV it says the purchase could not be completed. My password is correct as well as my location and other information. What is the problem?

When I try to rent a movie on my Apple TV it states that the purchase could not be completed. My password is correct and location, user id, and other settings are correct. What is the problem?

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

"Unable to your purchase" when attempting to rent a movie via Apple TV. What's the problem?

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