Unable to zoom in for videos and pictures

Hi
I have a blackberry curve 9300 and I used to be able to zoom in for pixtures and videos by justing moving the trackpad but when I do move the trackpad I can't zoom! Does anyone know what the problem could be?
Thanks so much
Solved!
Go to Solution.

I had this problem on my phone.  The Orange support people got me to take the battery out while the phone was still switched on and then replace it.  Once the phone booted up again then the zoom worked once more.

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