Unablo to open Crystal report from infoview

Hello Experts,
I have an issue while opening crystal report from BOBJ Infoview.
The report opens for some users and some users are getting this error.
" Internal error. Please contact your system administrator. [RCIRAS0216] ", the report is based on bw query and the users has access to this query,the users are able to execute other report based on same query.
Even some users who are administrator group members are getting this error.
Any help is appreciated.
Thanks
Kish

It happens to only one report,but when i changed the option to "Use same database logon when report is run" in CMC, it resolved the issue.
But i was wondering why the report encountered this error for the same user for whom it was working good in the past.
Thanks,
Sai

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Anyone experienced this type of problem and managed to resolve it?
Kindly assist.
Thanks

Sorry I did not provide all the information.
I get the error message u201CThe database login information for this report is either incomplete or incorrect". This is when refreshing a crystal report in Infoview. The data source is SAP and am directly accessing the tables. Am running IE 8 and crystal reports 2008. I have checked security options and they look ok.

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Hello all,
I am getting theError: Failed to open the connection when opening Crystal Report in CMC or Infoview
with access database as the datasource which is in the network drive.

Hi Sonali,
This is because Crystal Reports does not recognize database connection from share drive
1. Save the database locally on server machine
2. Create a new database on server and link the new database with the database on Network.
Steps to link the database.
1.Create a new test database on server.
2. Go to File --> Get External Data --> Link tables | Select the database on Network Drive.
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5. Create an ODBC Connection on server machine, with the same name as on client machine using test.mdb database.
Note: Click on Advanced button, enter the default user id and password for the odbc connection, it is not mandatory to give Login Name and Password, only if the user id and password are given then we need to provide the same user id and password in the CMC database configuration.
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Crystal reports from command line

Post Author: DrewJ
CA Forum: General
Hi,
I need to run Crystal reports from the command line.
Does anyone know how to pass parameter arguments when launching the application?
I have tried cr32w.exe c:\reports\report.rpt arg="099909"
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Is it possible?
Thanks in advance,
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Hi,
Thanks for the reply. The application would not be on the same server as the machine. So if I used the command that you gave me would that actually run the report (ie refresh the data and then save the report ,as instructed in the settings, on to the network location). Or would it just open up the report. Also, how would I send parameters to the report, eg Dates or Status.
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Unablo to open Crystal report from infoview

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