Unablt to download new operating system software

I am unable to download the new operating system software for my iPhone.  As I recall, when I had this problem in the past, the solution was to turn off my firewall.  I have tried that and it doesn't work.  Any other tricks I should be aware of?
Thanks

check the link and see if it helps
IOS unable to update or restore  http://support.apple.com/kb/HT1808

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    See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
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    For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.
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