Unacceptable broadband speed? 352 Kbps download

My broadband speed has never been great but now feels slower than dial up! I am unable to use iplayer/youtube etc. Downloading occasional films has to be done overnight as it takes hours. There is nothing wrong with my computer and live less than a mile from the Leigh on Sea exchange. I have been tracking the speed using Broadband Speedchecker.co.uk and in 2010 was getting acceptable results
28/03/2010 13:19:13
720 Kbps
369 Kbps
86.179.175.82
26/03/2010 09:56:18
720 Kbps
368 Kbps
86.179.170.201
26/03/2010 09:36:58
720 Kbps
342 Kbps
86.177.51.202
26/03/2010 09:36:09
720 Kbps
367 Kbps
86.177.51.202
25/03/2010 16:06:02
1216 Kbps
368 Kbps
86.181.107.19
22/03/2010 19:32:24
1448 Kbps
366 Kbps
86.178.35.148
however latest results are
17/09/2011 17:15:50
352 Kbps
615 Kbps
86.177.251.105
17/09/2011 16:20:55
296 Kbps
647 Kbps
86.177.251.105
27/08/2011 14:58:19
360 Kbps
658 Kbps
86.179.48.208
24/08/2011 13:50:27
384 Kbps
657 Kbps
86.179.168.26
24/08/2011 13:49:43
360 Kbps
646 Kbps
86.179.168.26
23/08/2011 21:03:26
48 Kbps
31 Kbps
86.183.147.187
22/07/2011 14:23:22
344 Kbps
570 Kbps
86.181.104.2
22/07/2011 13:45:16
344 Kbps
376 Kbps
86.181.104.2
13/07/2011 20:10:32
352 Kbps
680 Kbps
86.181.106.215
The BT speedchecker says 600-7150 kps is acceptable but I'm not getting anything like that now. The latest test page said there were no problems! I am reluctant to speak to the Overseas Technical Dept as it took me 5 months to get connected to broadband with much stress and an eventual complaint to Ofcom as there was a problem with the wiring at the exchange, which I kept telling them. My router is new and working fine. I suspect the wiring may need tweaking again. I don't want to start taking my PC apart!
All I want is for an engineer to check the wiring at the exchange round the corner but how and who do I get to organise that?
Any help would be gratefully received!
Non technical and fed up middle aged lady!

Hi there. It looks like the broadband/accelerator plate, has BT logo on the top. Latest BT Speedchecker results are Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
303 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 303 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 828 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
2. Upstream Test: -provides background information.
Upload Speed
665 Kbps
0 Kbps
828 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 665 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 828 Kbps
I have tried to access http://192.168.1.254 but page comes up as IE cannot display.
Any suggestions?
Many thanks

Similar Messages

Unacceptable broadband speed

I have been patient for a month now waiting for my broadband to get within a ballpark of the speed I used to enjoy with o2 but it seems I am now being capped at 1,117kbps (see below for previous cap).
I keep waiting for a few days before resetting the hub to see if I can get an improved speed but its still the same old unacceptable connection speed of 1,117kbps.
I want and expect to be able to use skygo without any problems as the reqirement is well below that promised by BT. If I can't then it's not fit for purpose and I will excercise my rights regarding that if necessary.
3,800kbps (which was the speed I got for the first hour before you started the capping) was pretty much the norm in the past and with which I would be happy with.
When you first capped the speed at 260kbps I reported it as a fault. It took about a week plugged into the test socket before the "fault" was remedied (at your server end) and I got to the dizzy (unacceptable) heights of 1,000kbps.
And that, as I have said, is where I am now. And it's simply not good enough.
The simple facts are I had a stable 3,000+ kbps broadband conncection for YEARS and nothing has changed this end apart from the fact I am using the router you supplied instead of my trusty Netgear router.

Home Hub 3 has been binned and a proper router reconnected but I can give the relevant information (and more since I can select the connection mode).
SNR up /down is 24.1/30.1 (pretty much the same as the HH3 was displaying recently. That is considerably higher than it was a few weeks ago when it was around 7 (down) - presumably BT have upped that?)
Line attenuation up/down is 27.6/45.2 (again same as HH3 showed)
I have been told that line attenuation at the 40-50 range is particularly problematic and it is probably why there are so many more problems using the HH3. Certainly it was connecting in different modes as predicted in the things I've read.
Connection up/down is 1152/443kbps (slightly higher than the 1137 with HH3 although it might just be a slight difference in the calculation because, as I will prove, my speed is being deliberately capped at this unacceptable rate by BT)
Current connection mode is ADSL2+ (there is more to come on the mode below)
Errors with my proper router are zero since I connected it some hours ago.......
Interface
Protocol
VPI/VCI
Received
Transmitted
Bytes
Pkts
Errs
Drops
Bytes
Pkts
Errs
Drops
ppp_0_0_38_1
PPPoA
0/38
445551553
305201
0
0
7314995
160296
0
0
Now, because I am using a proper router, I can select the connection mode. And guess what? ADSL2, ADSL2+ and G.dmt all connect at the exact same speed of 1152kbps (the cap I have always complained about!)
I know for sure I can get a minimum of 3 times the speed on my line because I've been getting it for years. Maybe I could even get the (5.5x) speed BT promised? One thing is for certain, a cap IS being applied and I want it to be removed.
As I have said previously, I got a connection speed of 3,800kbps for the first hour I was connected after the changeover from O2. That speed was pretty much the norm although there were occasional reconnection (usually thorough the day when I wasn't in or using it anyway) but that was acceptable.
Now, after the changeover things got much worse (mainly, I believe, down to the pretty useless HH3).
I was getting capped at around 260kbps which seemed like going back to dial-up!
I reported it as a fault and BT duly "investigated" and concluded there was a problem at the server and that it had been fixed. During the test period, the router was connected to the test socket (with the faceplate removed).
The connection then went up to around 1,000kbps where it is now. So the faceplate was reconnected and there were problems with disconnections.
As it had been in the test socket I was sure there was a problem within my home. So I investigated and found the "bell" wires in the extensions within my home were connected.
They were physically disconnected and although the problems weren't so bad, they did not go away.
The only other potential problem was the only phone in the house being connected directly into the master socket. So I bought a "broadband accelerator plate" from Maplin (I know I could've got one free from BT) and fitted that.
But still there was no improvement because of the cap that has been imposed. Also, the HH3 was reconnecting in different modes (sometimes G.992.3 (ADSL2) and sometimes G.992.5 (ADSL2+). The router that's now connected is not likely to do that (in fact I can ensure it always connects in whatever mode I choose).
So, there was an internal problem that did not really manifest in the past but did with BT/HH3. That has been fixed, and a proper router connected (that is excellent in the problematic 40-50db range) so there should be no reason why a much better (reliable) connection speed should not be achieved if the cap is removed.

Broadband Speed - Locked at 500 Kbps

I've been having issues with both my broadband and phone line. My phone and Belkin router are plugged into the main phone point via a Safecom filter.
I have been getting speeds of 3.4 from the Broadband in the past few months after the line was reset after slow speeds. Last Thursday I unplugged the filter and replaced it with a another filter to try and cure the terrible line quality we have. Not only did this not work but it also seems to have had an effect on my broadband speed.
Has my broadband been capped for fear of a dodgy line because I have been unplugging it to try and cure the phone line issues? If so when does this revert back to normal?
My stats from speedtestbt :-
Download speedachieved during the test was - 503 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :832 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
My stas from ADSL :-
Type
Interleave Path
   Status
SHOWTIME
Downstream
Upstream
   Data rate(Kbps)
832Kb
448Kb
   Noise Margin
25
22
   Output power(dBm)
119
172
   Attenuation(dB)
44
25
So to sum up. I still have a terrible line (bad enough to not be able to hear anyone) and my broadband appears stuck at 500 kbps.

if a different line and different number should be ok.
if you had crackle or hissing when you tried quiet line even with cordless then you need to report a phone fault dial 151. Do NOT report a broadband fault. get phone line noise free and will really help your broadband.
your line is not capped but your connection speed is low which results in a 500 profile. If you can get connection speed up then profile will follow in a few days stable connection.
but noise problem first
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HT5052 I have been trying to upate my ipod to 5.0.1, but every time i get an error message of the server timed out after downloading for over an hour. My broadband speed here is is 1.5mbs, not good any help?

I have been trying to update my ipod to the 5.0.1 but after waiting for a hour for the download i get an error message that the server has timed out as my broadband speed is not good, could this be the problem and if so how can i get the update?

I have the same problem I disable msconfig mode all the programs escept windows and apple products but the same error appears at the last second of downloading the update

Broadband Speed and Connection Problem

Since the 03/03/11 I have has problems with the speed and stability of my broadband connection.
The IP profile of my connection has now become significantly smaller than my downstream, suggesting that my line had become unstable.
I have checked the internal wiring, the micro-filters and the router, and changing any combination of these does not re-stabilise the line nor offers any speed improvements.
The downstream listed below has gone down over the last couple of days, once again suggesting a line fault somewhere.
I have contacted BT support about this issue via email.
If anyone else has any ideas of what I could try to help sort this out, I would be very thankful
Hopefully I have provided enough information below to allow any sort of diagnosis to be made, but I'm placing my bets on a line fault caused by the bad weather lately.
Speed test (via speedtest.net) gives the following values: (Download: 14.2 kB/s) (Upload: 35.8 kB/s) (Ping: 492ms)
Problem persists on WiFi and ethernet.
Connection Information
Line state
Connected
Connection time
0 days, 02:44:00 (**due to dropping the connection)
Downstream
1,024 Kbps
Upstream
352 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.2 dB / 8.0 dB
Line attenuation (Down/Up)
53.0 dB / 29.0 dB
Output power (Down/Up)
1.8 dBm / 0.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
7863 / 929
CRC Errors (Down/Up)
27806 / 1001
HEC Errors (Down/Up)
120687 / 1324 (**extremely high)
Error Seconds (Local/Remote)
4628 / 1088

Hi
results from the BTlineTest
Download speedachieved during the test was - 109 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3584 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
No idea why it says "135 kbps" as im obviously getting nothing near that.
One example is "counter-strike" online multiplayer game, when i load it, my Latency is at a normal 40-50.. then it shoots up to 5-600, making it unplayable.
Maybe its the exchange i dunno, might just sort it-self out in the next couple days, but its been 3 days now so im a bit concerned.

Broadband Speed - So Slow Its Unuseable

I need some advice on how to tackle my current broadband speed problems with BT; if there is indeed an answer? Before i begin I will state that I am a rural customer many miles from the exchange and I do not expect proper broadband speed, i always had a slow connection but I just want what I got before.
I was achieving about 95kb/s connection since I signed up with BT last April (woes of getting that done and removing the DAX on the line are on another thread somewhere on this forum) which is terrible but what I accepted and paid over my cash for and it has been consistent at that speed since then. However, for the last 2 weeks its now dropped to an average speed of 29kb/s.
Since April my router had only been rebooted twice duce to powercuts and it had never dropped the connection, however slow it may be, so its not excessive rebooting effecting the line. Noise however has gone through the roof. Noise margin is now displaying at 9.1db and the line attenutation is 69.3db... Before the drop off this was never good but around the 7db margin level with about 60db attenuation on on the down line. The sync rate has also dropped from nearly 2 Mbps to 1.063. Full stats from router settings here:
Connection Information
Line state:
Connected
Connection time:
5 days, 03:51:27
Downstream:
1.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.1 dB / 12.0 dB
Line attenuation (Down/Up):
69.3 dB / 31.5 dB
Output power (Down/Up):
15.9 dBm / 11.9 dBm
FEC Events (Down/Up):
1701042 / 2613
CRC Events (Down/Up):
36437 / 379
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
15842 / 321
Error Seconds (Local/Remote):
19843 / 352
I'm connected to the master socket with a Openreach fitted BT ADSL faceplate. I've tried connecting to the router both wireless and wired with no difference to performance. I contacted BT by phone 5 days ago and went through the usual reboot the router etc ordeal. They then agreed to reset the line but that has made no difference, if they did indeed do anything at all?
Running the speedtest from http://www.speedtester.bt.com my results are as follows:
Download Speed (Mbps): 0.31
Upload Speed (Mbps): 0.36
Ping Latency (ms): 41.38
I know it sounds paranoid but the same day this dropped off I saw on the way to work an Openreach van working in the village on the roadside cabinet. Just seems that there has been some alteration to their infrastructure locally and its taken my connection from bloomin slow to unusable..
Ideas?

Yeah i realise my profile is correct for my connection speed. But in real world terms dropping from 80kb/s into the 20s makes a major difference to useabilty. If you were on some infinity connection or even a 8mbps max connection you wouldn't even notice but when thats all you have it makes a mockery of the money you are sending to BT each month/
I Shall go through the old favourite of contacting a mod then. Check my old thread Johjn46 where you and I went through this procedure with getting me signed up and things with mods never worked out as you promised they would
http://community.bt.com/t5/BB-Speed-Connection-Issues/Activating-Broadband-Ongoing-Nothingness/td-p/...
Hopefully i'm wrong and you are right this time

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Slow broadband speed and a lack of customer care -...

I am so close to throwing in the towel with BT. The service I receive is both inconsistent and laughable, the customer care is non-existent and the price I pay is more than VirginMedia.
Why do I stay? Why do I persist with an organisation who are just not interested?
Anyway.
My broadband speed veers from 500Kb to 2Mb, but BT Technical insist I am capable of receiving 8-10Mb
The full story of my latest attempt to deal with BT Technical is here: http://brennigjones.com/blog/?p=2776
I am really at the end of my tolerance and tether, but if anyone can help with a last-ditch throw of the dice, please let me know - otherwise I'm off to VirginMedia.
Thanks

Hello David,
The results of the test are below. What do we do now?
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"One Last Test Required" ); // </script>
This Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1845 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1845 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8032 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
542 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 542 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Low Broadband speed = line fault?

Hi,
We have had a very slow download speed since the high winds started last week (live in a rural area about 1 mile from exchange).
I have run through the BT Broadband speed wizard & not improved the speed.
ADSL Speedtest results are:
Download speed achieved - 194Kbps
                           Acceptable = 50-250Kbps
                           DSL 3424Kbps (downstream)
          448Kbps (upstream)
                           IP Profile = 250Kbps
Now, I don't know what it was before - but this appears to me to be pretty slow!
If I understand the notes correctly? for 3424Kbps we should be getting 600 to 7150Kbps throughput speed?
All I know, is that pages are taking an age to load...
Any thoughts on what to do next please?
PS After restarting the Hub 2.0, we got the following results:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:20:46
Downstream
5,120 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.3 dB / 23.0 dB
Line attenuation (Down/Up)
48.0 dB / 29.0 dB
Output power (Down/Up)
19.7 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
2701 / 0
CRC Errors (Down/Up)
64 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
16
Appears faster on paper - but still as slow loading pages!
Solved!
Go to Solution.

Hi again,
As promised, we have left on 24/7 & not re-set etc. Although it seems to have re-set itself a few times.
I am amazed at the low 480 Kbps speed! It is usually around 5400 Kbps...
Test1 comprises of Best Effort Test
Download Speed
243 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 243 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :480 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
ADSL line statusConnection information
Line state
Connected
Connection time
1 day, 15:47:51
Downstream
480 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
29.3 dB / 19.0 dB
Line attenuation (Down/Up)
47.0 dB / 29.0 dB
Output power (Down/Up)
15.3 dBm / 11.9 dBm
Loss of Framing (Local)
14
Loss of Signal (Local)
28
Loss of Power (Local)
0
FEC Errors (Down/Up)
26086 / 1
CRC Errors (Down/Up)
1766 / 2147480000
HEC Errors (Down/Up)
nil / 1
Error Seconds (Local)
7085

Broadband Speeds

Until recently i have been achieving broadband speeds of between 6.0MB and 7.1MB over the last 12 months
See copy of speed test done on 17th May 2011
We have had work done recently at our exchange Knock Belfast and the broadband checker results have shown I should now be able to get 15MB to 17MB broadband speed
I have been on the phone a couple of times regarding this and have noticed far from increasing speed my broadband speed has substantially reduced. Speed reading today 04/06/2011 3.4MB
Unhappy customer
I would also draw your attention to Ofcom's
2010 Voluntary Code of Practice: Broadband Speeds
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
6107 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 6107 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Your broadband checker results
Broadband option
Broadband speed range
When you can get it
Action
BT Total Broadband Faster BT Total BroadbandYou can get our fast and reliable broadband with speeds of up to 20Mb. The speed prediction we have provided is an estimate, however download speeds can vary and the actual download speed will fall between a range. This is generally within 1-2 Mb higher or lower than your estimated speed quoted.
Between 10.0Mb and 19.5Mb
(Estimated speed: 17.0Mb)
Now
Learn more
BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.
Register Interest
BT always offers you the best speed possible on your line.The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The range is an indication of the speed that other similar lines across the UK have achieved for their broadband service; this is generally within 1-2 Mb higher or lower than your single estimated speed quoted.
The actual speed is dependent on several factors such as the product option you choose, the processing power of your computer,how many people are using your broadband connection at the same time,whether you use a wireless or cable connection,the speed of the websites that you visit and how we're managing the network. Speeds can be lower at peak times - peak times are evenings and weekends.

according to the btspeedtester results you have posted you are on adslmax up to 8mb and you have the max connection of 8128 with the correct profile of 7150 and throughput looks fine.
your exchange may have been upgraded check here http://www.samknows.com/broadband/exchange_search but it could be weeks or months before BT are in a position to rollout the changes to all the customers on that exchange. normally you would get an email from Bt advising the exchange upgrade but even then it could be a few weeks as the rollout is phased
if you get upgraded your modulation will change from current 992.1 to either 992.3 or 992.5
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Broadband Speed Issues

I've been having an issue for the last few weeks with my broadband speed, as it has suddenly become very slow. I contacted the BT broadband support and they did some tests on the line and they came back fine. I then moved the connection from the master socket to the test socket re-did the speed test and the results were exactly the same as the master socket. So support seemed to think it maybe something to do with the ADSL filters and are going to send me some new ones. The connection is now back in the master socket.
I've done a phone test using a handset and there did not seem to be any interference on the line. So I googled around and started wondering if I'd been banded. I've recently moved (about 6 weeks ago) from BT broadband option 2 to BT Broadband option 3 which could have coincided with when the problem started, but I'm not 100% sure that this is the case. I was thinking maybe I've been banded since moving to option 3. I've not maintained a steady connection since my move to option 3 as my router is switched off every night. So I've now maintained a steady connection (connected to the master socket) for a over a day however the stats show no sign of improvement. I'm going to maintain this connection for 3 days as suggested in other threads to see if the stats improve. I just thought I would post to see if anybody had any other ideas, any advice would be greatly appreciated.
Download speedachieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.62Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 17:05:57
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.7 dB / 13.3 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
53894 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0

I've now maintained a connection for over 5 days but still seem to be on a banded profile there does seem to have been some errors and some signal loss but it does not seem to have been enough to have reset the clock. Is there anything else I can do to improve the speed or is it just a case of maintaning a connection until the speed decides to improve?
ADSL line status
Connection information
Line state
Connected
Connection time
6 days, 0:56:25
Downstream
283 Kbps
Upstream
864 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
14.9 dB / 13.4 dB
Line attenuation (Down/Up)
46.5 dB / 27.8 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
138001 / 0
CRC Errors (Down/Up)
14 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
2

Recent drop in broadband speed

Hi,
I've been with BT approx 2 months now (since I moved into my new house) and have usually got a speed of ~2Mbps.
However over the past few days I've noticed an obvious drop in speed.
I've run the BT Speed Test and here are my results:
Download speed achieved during the test was - 674 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 08:31:23
Downstream:
3.063 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.6 dB / 24.0 dB
Line attenuation (Down/Up):
49.3 dB / 25.0 dB
Output power (Down/Up):
19.5 dBm / 12.3 dBm
FEC Events (Down/Up):
62486 / 30
CRC Events (Down/Up):
145 / 26
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2501 / 4
Error Seconds (Local/Remote):
245 / 94
Is anyone able to offer any advice on what the problem may be?
I'm on BT Unlimited Broadband (up to 20Mb) and the speed is so bad that I can barely use BBC Iplayer without buffering for ages.
Thanks

Hi Welcome to the forums
youe speed has dropped because of disconnections of your hub causing a drop in your ip profile if you do the following then we can help you further
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Massive Reduction in Broadband Speed

Hi,
I am having woes with my BT Broadband Connection and am having absolutely zero joy in plotting a path through the indian call centre scripted process.
It all began about 7 days ago when both my telephone stopped working and my broadband speed collapsed to about 100kbps DL
I actually didnt notice the landline issue (I barely use it) so I reported the fault as a broadband speed issue.
To be fair to BT they diagnosed the broader issue and raised a fault on the PSTN line which an engineer came out to look at and got my telephone working again by recapping the cable on the last hop on the street just outside my house.
This however has left me with broadband that is still incredibly unusably slow. Looking at the information I have available to me it seems to be due in my eyes due to an ongoing low SNR on a degraded line that has been made good enough for a phone call but not to provide a decent broadband connection speed.
I have captured some stats from the HH2 for those interested
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 30.6 dB / 5.8 dB
Line attenuation (Down/Up) 39.5 dB / 20.9 dB
Output power (Down/Up) 20.5 dBm / 12.4 dBm
Download speedachieved during the test was - 211 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :572 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 1.35:11.5:87.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes
xDSL linestate up (ITU-T G.992.5; downstream: 575 kbit/s, upstream: 854 kbit/s; output Power Down: 20.6 dBm, Up: 12.4 dBm; line Attenuation Down: 39.5 dB, Up: 20.9 dB; snr Margin Down: 5.0 dB, Up: 29.5 dB)
The call centre seem to be telling me they think the problem is one dealt with by BT wholesale and that they as my ISP cannot help me. As far as I can tell from the BT wholesale website however they dont deal with the general public. What do I need to say to these people to get a BT wholesale engineer to come and fix the line ?
They have already done something called an extended diagnosis ? However the call centre guy said he couldnt see the results of it on his system.
It is all getting rather frustrating as each time I ring I have to spend a good 30 mins running through the standard call centre checks including replacing microfilters, unscrewing faceplate on wall connection to connect to "test socket" etc. which seems pretty pointless at this stage.

welcome to the forum
have you always been on 21CN up to 20mb or did you receive an email recently from BT advising about exchange upgrade?
From the brief stats you have posted I think all the problems with your line has caused numerous disconnections/resets which the exchange has seen as a bad noise problem and you are currently in a banded profile until your line stabilises.
Normally this last 3/5 days and if there are no further resets/disconnections and you stay connected 24/7 then your speed your speed should return to normal.
please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
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Broadband Speed Slow - what do the speedtest resul...

I am experiencing slow download speed, video slow and jumpy etc. I have run speedtest and the results are below. I have a BT Total Broadband Option 3 package with up to 20Mb download, why do I struggle to get 0.25Mb, one hundredth of the advertised and now in my mind very expensive service?
Rob
Download Speed
279 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 279 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :6720 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Solved!
Go to Solution.

Is this the information required?
Rob
Broadband connection details:
Downstream
6,720 Kbps
Upstream
448 Kbps
Connection time
0 days, 3:35:11
Data transmitted
23.11 MB
Data received
138.35 MB
Broadband user name
[email protected]
Troubleshooting
Information for Helpdesk agents
Product Name
BT Home Hub
Firmware Version
6.2.6.E
Board Version
V10
ADSL Uptime
0 days, 3:33:59
Bandwidth
448 / 6,720
Broadband Username
[email protected]
Wireless Security
WEP-64
Wireless Channel
7
Firewall
Standard
441202335519
Registered
VPI/VCI
0 / 38
Line Profile
Interleaved
Wi-Fi Community
No

Unacceptable broadband speed? 352 Kbps download

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