Unacceptable Performance - Unacceptable Point Patch Policy

Question

There are known issues with Flash CS3. Notable of these are
the publish crashes on all platforms. I find it completely
unacceptable that Macromedia > Adobe's perspective on patches is
typically 'a paid upgrade will patch the program'.
This is completely unusual in the industry and the fact that
you now hold the monopoly on good (great tools, but not perfect
tools) is no excuse for not fixing issues with your software. I
find it pretty deplorable that you will fix known issues by
pitching an upgrade. 'Pay to upgrade or live with the issues' is no
way to be.
Flash crashes on me no less than 10 times a day. Most of
these crashes occur at publish time. I save my work often, but even
a 15 minute loss is aggrevating. When Flash locks or crashes,
windows can lock things like the context menu from use - this
requires a restart. So a Flash crash ends up doing these things:
1. Interruption of flow
2. Loss of work
3. Loss of time
This can equate to a momentum loss, time loss, and work loss
of up to an hour. Multiply this by 4 to 10 times a day and you can
only imagine how steamed a developer can get.
I use Vista, but I understand that this issue also occurs on
Mac. I use video editing software, word processing software,
spreadsheets, and other authoring software that doesn't crash. Why
am I expected to live with this until Adobe releases a full point
release?
Can I get an amen from any other developers out there? I'd
love Adobe to be as responsive to developers (IDE users, I've seen
a lot of catering to the more hardcore programmer types that tend
NOT to use the IDE anyway). as they are to the public with Flash
player updates.

Answer 1

You realize, of course, that the "you" referred to in your
post is not Adobe. This is a user-to-user forum. If you're unhappy
with Adobe policy, write to them directly. The likelihood of anyone
from Adobe with any influence reading this forum or this post is
next to null.
That said, as a Flash user since 2000, I'm flabbergasted at
the attitude that Flash is somehow "perfect" upon release and no
bugs exist. I was hoping this policy would change when Adobe bought
Macromedia, since Adobe tends to release a few patches for each of
its major apps as bugs are uncovered.
But alas, no hope. I once cornered one of the leaders of the
Flash development team at an official Macromedia event a couple
years ago and brought this up. He replied that they "need to focus
all their resources on developing the next release." I had to
withhold myself from being really rude in response.