Unauthorised payments from itunes and nobody can help me

itunes tried to take £14.98 from my account five times in a row on Saturday morning. What's odd is not only that I didn't make any of the purchases at the time they happened (although that is fundamentally wrong) but that the sum matches the last amount I spent at itunes and it seems to have happened at the same time as I was updating five apps on my itouch. I don't know if these are just huge coincidences or not.
My bank caught the unusual activity and blocked my card after the third payment.
In the meantime I managed to speak to someone in Dublin who can't help me with this as it's too sensitive (it seems her remit is to help reset passwords). In fact there is nobody I can speak to about something as important as having had unauthorised payments taken from my account. My only recourse has been to send Apple two messages through its hugely unhelpful online form. I was told I'd get a reply within 24 hours. As yet, nada.
I'm stuck as to what to do. Nobody I speak to can help me. The person who responds to this online form seems to be away from his desk. I have a blocked card and itunes keeps telling me I owe it money as the payments my bank blocked are waiting for me.
Anybody know of a way I can actually speak to someone at Apple about this?
Is there such a thing as customer service at Apple?! Amusingly, this is something I'm writing about at the moment so I've turned into my own case study.
I'm annoyed that I'm annoyed at Apple. I thought it was better than this.

I also have this problem but I have recently had over £250 taken out in 20 different transactions in 2 days!!!!! My bank instantly refunded me and stopped my card but we are still awaiting to hear from Apple. No way of contacting anyone at all just and email service in which no one has replied too! This is appalling considering who they are. I need info on what to do with regards to my account!

Similar Messages

I have bought ebook from itunes and i can read it on Ibook on my Iphone,but I want to read book on my macbook what should I do?

I have bought ebook from itunes and i can read it on Ibook on my Iphone,but I want to read book on my macbook what should I do? please help me

...which is a real shame. I 'married' Kindle very early on, so that's my format of choice. I like being able to read on my e-reader or computer. I find it very odd that Apple hasn't come up with a Mac reader for its eBook format.
Clinton

TS2446 I've been trying to get into my apple account since Tuesday to do updates. I have tried everything. I have been on the phone with apple for hours at a time and nobody can help. Does anybody know what I can do.

I've been trying to get into my apple account since Tuesday to do updates. I have tried everything. I have been on the phone with apple for hours at a time and nobody can help. Does anybody know what I can do.

Try Resetting the PRAM

I downloaded a tv show from iTunes and I can't watch it because it says I don't have enough storage to download?

How do I watch a iTunes tv show I downloaded when a message pops up and says I don't have enough storage to download?

Hi gregdojo,
Welcome to macbook forum.
Did you download it completely before you try to play it?
How much space left in your HD?
What about other TV shows? Try to download another one (pick one from the free section).
If other played just fine and your last download still won't play smoothly, you can contact iTunes costumer service to adjust your credit back.
Good Luck.
ps: try to update the iTunes and repair permission after that might help.

I downloaded an audiobook from iTunes and now can't figure out how to play it .i would like to hplat it from my ibooks app.it

I Downloaded an audiobook from iTunes Store and now I am having trouble finding it and playing it. I would like to play it from my iBooks app if possible

Audio books are played in the Music App.
For example see here:

HT1918 i need to remove my credit card info its been declined now im blocked from itunes and store need help

my credit card is being declined and now blocked me out of itunes and store yet wont let me update my card info what do i do???

We have the same problem. it looks like uyou will have to cancel the card.( really inconvenient) I know. then we just used itunes prepaid cards. we feel a little smarter doing it this way.

HT1918 First time trying to buy from iTunes and I received a message that my payment was declined. I was using the MasterCard method. Help

First time trying to buy from iTunes and I received a message that my payment was declined. I was using the MasterCard method. Help

Is this a debit card you're trying to use? If so, those are apparently no longer accepted by the iTunes Store. You need to use a true credit card. If you are using a credit card, make sure all your billing details match your bank statement exactly. If that doesn't help, call your credit card company and ask if they can see any sort of flag on your account that might cause your card to be declined.
Regards.

So I keep trying to sync music to my iPhone from iTunes, and whenever I select the album the sync goes by really fast and nothing goes onto my phone. Then when I click "On this iPhone" it shows the songs, but they're grey, and I can't click on them. Help?

So I keep trying to sync music to my iPhone from iTunes, and whenever I select the album the sync goes by really fast and nothing goes onto my phone. Then when I click "On this iPhone" it shows the songs, but they're grey, and I can't click on them. Help?

Ok, sorry. And yes, I just restored my iPhone as new and tried to put all the songs on there before I even restored with my previous backup, but it still does the same thing... even when I just checked the option to sync only "selected music or videos". How's that possible?
P.S. After I tried syncing with checked songs only, nothing showed up under Music on my phone and this message popped up in iTunes: "The iPhone "..." could not be synced because the sync session failed to finish." If you could, please tell me what that means, thanks.

Hi - I keep receiving the following error message on a song I purchased from itunes and am now trying to drag and drop to my iPad: "you must download items from icloud before you can copy then to iPad" what does this mean - please help! Thank you

Hi - I keep receiving the following error message on a song I purchased from itunes and am now trying to drag and drop to my iPad: "you must download items from icloud before you can copy then to iPad" what does this mean - please help! Thank you

Hi Poonam26c,
If you do not have a local copy of a song which you have purchased (i.e. it is available via iTunes in the Cloud), you may need to redownload it before you can transfer it to your device. You may find the following article helpful:
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Regards,
- Brenden

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this!

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

HT1212 I am trying to download a song from iTunes, and it is asking security questions that I don't remember ever setting up. can you help me

I am trying to download a song from iTunes and it is asking security questions that I don't remember setting up. Therefore I do not have the correct answers. Any help?

You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95884)

HT1918 I can't change my country/region with iTune and therefore can't change my method of payment. Help.

I can't change my country/region on iTunes and therefore can't change my payment information. I've moved from Canada to Australia and am now using an Australian credit card.
On my device I've gone into settings>iTunes &app store> Apple ID > view Apple ID > country/ region > change country/region. When I try tapping on this last icon, nothing happens. It doesn't give an option to change.
I've also updated my address with apple.

Hey there Sheava,
It sounds like you are trying to change your country in the iPhone settings but when you get to the last step, nothing happens. I would start by closing all the running apps on the phone:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and try changing the country again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, try signing out of your account in settings, then restart one more time, sign back in and try to change the country again.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Help!!! I can not make or receive calls! other functions itself. Internet, sms, whatsapp work. I restored as new iphone from the phone and from itunes and still not working.

I can not make or receive calls! other functions itself. Internet, sms, whatsapp work. I restored as new iphone from the phone and from itunes and still not working.
Sorry for my english i'm spanish

I have not tried that...I will look up the process so that I can do it correctly (and still transfer all of my files, contacts, etc). Any suggestions? What is the advantage of restoring as a new device..is this more akin to a complete wipe of a hard drive?

When I run with my iPhone4, the music just keeps skipping to the next song. I'll start my music, start running, and then the songs keep changing so I can never hear a song. Songs are from iTunes and doesn't happen on iPod. HELP?

When I run with my iPhone4, the music just keeps skipping to the next song. I'll start my music, start running, and then the songs keep changing so I can never hear a song. Songs are from iTunes and it doesn't happen when running with my iPod. Suggestions?

Go to SETTINGS - IPOD - and turn off "Shake to Shuffle"...
John

HT3702 can i download free content from itunes and app store without any billing information?

I am a iPhone 3gs user firmware version 3.1.3 . the question is can i download free content from itunes and the app store without billing info ? please help !

If you only want the free apps, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

Unauthorised payments from itunes and nobody can help me

Similar Messages

Maybe you are looking for