Unauthorised Purchases Have Been Made On My Account Using Vouchers I Had
Sorry to bring this here, but I've had no luck with the Email form from the support section (it either doesn't load or when i hit send it says there's an error) and i can't find an appropriate phone number to call.
on the 12th and 13th Jan, unauthorized purchases were made on my iTunes account using vouchers i had saved up, already in my wallet. once i noticed this i removed my card information and changed my passwords. since then i've been trying to find someone to contact over getting the money back . does anyone know a number to call/person to email? i am in the UK BTW
i guess there is no one i can contact about this and i'm screwed out of £25+ worth of vouchers
Message was edited by: simondawabbit
Similar Messages
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Does anyone know if there's a way to track an ipad that has been stolen other than the methods already commonly used. For example is it possible to somehow use the ipads serial number in order to see any payments made on that specific device or for the device?
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
Cheers, Tom -
Im trying to view my account on itunes as I have had quite a few amounts going out? But I cant see exactly what the payments are for. How do I view this?
If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your account's purchases
Viewing purchase history : http://support.apple.com/kb/HT2727 -
On May 5th I purchased a song on iTunes on my phone, which downloaded to my iPhone succesfully. When checking the next day on all of my authorized computers, none of them woudl download a copy of it, with the message upon checking for available downloads being that all purchases had already been downloaded. I have the receipt cited in the iTune store history pane, but no copy of this tune has ever been downloaded to any computer in my account.
What can I do at this point to get a copy to download onto my computers? Does it require that I purchase the tune twice? (Can I even do so?)
Thanks
Windgodhttp://support.apple.com/kb/ht2519
Regards. -
Please help, as an iPad with no apps is useless!
You need a valid credit (not debit) card.
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Is there a way to print something showing all the purchases that have been made and what the total cost is?
While it is not possible to directly print your iTunes account purchase history within the iTunes Store, you can take a screnshot of your purchase history on your computer, and then print that screenshot.
The following article explains how to review your purchase history:
http://support.apple.com/kb/HT2727
This articles explains how to take a screenshot on Mac OS X:
http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh26782.html
and this does on windows:
http://windows.microsoft.com/en-CA/windows-xp/help/setup/take-a-screen-shot -
I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts? Is there a way to transer from my main account their new accounts? And can I share music from my account with them?
You can't currently transfer content from one account to another account. As long as the tracks are on the computer's iTunes that they use/sync to, and your account is authorised on that iTunes, then they should be able to continue to use them.
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What should I do about purchases that were made on my account that I didn't make?
I received an email saying that a purchase of a playlist had been made on my account. I never made this purchase. To me its obvious my account was hacked. They used $7.99 of a giftcard I had on my account. I changed my password to my account. Is there anything else I should do? I plan on contacting Apple about the purchase to hopefully get a refund.
Thanks,
skyline2413Hi...
Is there anything else I should do?
Follow the instructions here > How to report an issue with Your iTunes Store purchase
And check out this support article > Apple ID: Tips for protecting the security of your account
If you do not receive a reply from Apple within 3 to 5 business days after reporting the unauthorized purchase, use the email form for requesting a refund here Apple - Support - Contact Us
edited by: cs -
All purchases have been downloaded for this Apple ID
Starting three days ago, my ITunes says "all purchases have been downloaded for this Apple ID" when there is content available for download.
Apple responded to my first support request by making the episode available. The next day, same issue! I again wrote tech support, but no response. Day three, same issue and I've written them again.
When I go to purchases, the episode is there and says that it has not been downloaded. But if I use "check for available downloads" it says they have all been downloaded.
I've done all the obvious things, rebooted, made sure I had the latest copy of iTunes, cleared the iTunes cache, but those did not help.
I have not made any changes to the computer or iTunes around the time this started happening.
Anyone else experiencing this? Any ideas for a solution?
The convenience of automatic downloads has suddenly disappeared!I pressed my Apple support person to verify if this was a known issue, here is her response:
This is Irish again from the iTunes Store Support.
I have confirmed that this is a known issue. Please trust that Apple is currently working towards a resolution. I know that this has been said a lot, but I apologize for any inconvenience this has caused you.
As an alternative, we recommend our customers to try downloading the latest episodes through our iTunes in the Cloud feature.
For those of you who do not know how to download the episode manually:
1. Go to iTunes and log in
2. Go to the iTunes store, home page
3. On the right, click on "Purchased"
4. At the top, choose "TV Shows"
5. On the right, choose the TV show you want to download (eg: Walking Dead)
6. Choose the Season (3 for Walking Dead)
7. A window of episodes will open, scroll down to episode 30 and you'll notice it says it's not downloaded yet. 8. Click on the Cloud icon and start downloading.
Not as easy as clicking once on "Check for available downloads!"
Cole -
I'm checking my iTunes account, and it shows that a bunch of apps have been added to my account that I did not buy, nor are they on my iPhone. What can I do?
change your password and see if they purchases hit your card on file
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When one or more family members who have been sharing one iTunes account wants to create their own iTunes account can they each upload the music/apps from the shared iTunes on their devices to the new iTunes account?
Yes. I would clarify your statement about the "shared" iTunes Library though. If you want each iOS device to have its own music library, you should create separate user accounts for them. Read:
iTunes: How to share music between different accounts on a single computer
How to use multiple iPods, iPads, or iPhones with one computer -
I have a season pass, so I've already 'purchased' all episodes as they come out.
I get an e-mail saying a new episode is available, I go to iTunes, then Store > Check for Available Downloads...
After a few seconds, I get an error: "All purchases have been downloaded for this Apple ID."
This happens to me frequently. Eventually (usually when the next episode comes out), it just works.
It never allows me to start the download. Since the episode isn't recognized as being on my Apple ID to download in the first place, I obviously can't "re-download" it. Neither checking for downloads, nor redownloading will alow me to get the new episode.
Since I only have one Apple ID, I'm obviously using the right one. I just logged out of my Apple ID and back in, nothing. I changed my password and updated my Apple ID details, logged in again, nothing. I don't have any special firewalls/scanners/security software, just Apple's built-in Mac OS firewall.
This is iTunes 11.0.2 (the current version) on my MacBook Pro.
So... how do I get the episode?I pressed my Apple support person to verify if this was a known issue, here is her response:
This is Irish again from the iTunes Store Support.
I have confirmed that this is a known issue. Please trust that Apple is currently working towards a resolution. I know that this has been said a lot, but I apologize for any inconvenience this has caused you.
As an alternative, we recommend our customers to try downloading the latest episodes through our iTunes in the Cloud feature.
For those of you who do not know how to download the episode manually:
1. Go to iTunes and log in
2. Go to the iTunes store, home page
3. On the right, click on "Purchased"
4. At the top, choose "TV Shows"
5. On the right, choose the TV show you want to download (eg: Walking Dead)
6. Choose the Season (3 for Walking Dead)
7. A window of episodes will open, scroll down to episode 30 and you'll notice it says it's not downloaded yet. 8. Click on the Cloud icon and start downloading.
Not as easy as clicking once on "Check for available downloads!"
Cole -
Ive changed my apple id. in my iPad and iPhone under iTunes it's showing the new id but under iCloud still shows old I'd. I have been told to delete account and add in new one but worried in case lose all my stuff that's already saved in iCloud. any idea?
If all you did was rename your ID, you can go to Settings>iCloud, tap Delete Account, choose Delete from My iPhone when prompted, then sign back in with your renamed ID. Deleting the account only deletes the account and any data you are syncing with iCloud from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts, your data will be synced back to your phone when you sign back in.
If, however, you are changing to a new account with a new ID, choose Keep on My iPhone when prompted. Then choose Merge when you sign into the new account and turn your iCloud syncing back on to upload your data to the new account.
Before deleting the account, save you photo stream photos to your camera roll (tap Edit, tap all the photos, tap Share, tap Save to Camera Roll). -
When my ipod has synched with music library I am finding extra copies of whole albums (minus artwork) have been made on my ipod when only one exists in my library. How do I get rid of the extra copies without deleting the album from the library?
See Recover your iTunes library from your iPod or iOS device.
tt2 -
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Download the free Adobe DNG converter, convert all 70D Raw files to DNGs then open and edit the DNG files in Elements 9
http://www.adobe.com/products/photoshop/extend.displayTab2.html
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