Unauthorized change to payment method

Today I received notification of an itunes purchase that I did not recognize, on a card # that was not mine. I went into my account and noted that the card number had been changed - I did not change it.  Apple support appeared to misunderstand my problem report, and claims to have redunded my money.
QUESTION:  Have others experienced un-intended changes to payment method?

I'd say very little doubt it was a hack. I've already changed the password and taken the credit card off the account. But I'm trying to figure out the scam. Why hack the account and change the card number?  So far, Apple appears to have completely misunderstood the issue. They haven't noted the fact that the card attached to my account had an unauthorized change made to it, followd by an an unauthorized gift certificate purchase.

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