Unauthorized charges and Skype account hacked into...

Hi all-
There were 2 times that my Skype account charged money to my username without me knowing, under the auto recharge, and this happened after a bunch of hacked text messages with a Russian phone number drained my Skype account of funds. Now its saying my accoun is locked so obviously something is up.
Has this ever happened to anyone else? I've been trying to reach someone at Skype to discuss this and there is no contact info or fraud dept listed. Please pass on any Skype corporate info you may have...
thanks!
GG
[One of two images removed as it included personally identifiable information.]
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Hi, Greggarry, and welcome to the Community,
These types of reports typically appear on the Skype Account: Security, Privacy, Trust & Safety message board. To release your account, you will need to contact Skype Customer Service, as you know. Once you have your account restored, change the password as well as that of the saved payment method you have on file. You may also consider contacting the payment method issuer to report the fraudulent purchases; most credit card companies do not hold their customers liable for fraudulent payments if reported shortly after the incident.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few more notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

Re: Unauthorized charges and Skype account hacked ...

I have been hacked and lost money but cannot seem to get any help from Skype - how do you get the money back. I have cancelled my paypal accout and cancelled my credit card - skype just keep sending a repeat email saying how sorry they are.
Do I take them to court?
it is a rip off! I am furious with them as they just do not care - no one seems to want ot help and apparently they do not talk to customers.
Any guidance gratefully recieved.

Hi, piersday, and welcome to the Community,
Please refer to these FAQ articles for next steps ( some of which you have proactively done):
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
If you experience difficulty contacting Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do I remove an unauthorized charge from my account?

How do I remove an unauthorized charge from my account?

In what way is it unauthorized? Are you stating that your account has been hacked by strangers? Or has your account been used by family or friend?
You should change the password for your account's Apple ID;
http://support.apple.com/kb/HE36
Then contact Mac App Store Support;
http://www.apple.com/support/mac/app-store/

TS1702 How do you dispute unauthorized charges to your account?

How do you dispute unauthorized charges to your account?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Warning! Skype account hacked and money stolen

I feel it is important that Skype users be warned of their vulnerability to Internet theft and take the appropriate action.
All persons with Skype pre-approved payment agreements through Paypal should seriously consider cancelling these agreements immediately. The urgency to take this action is for the following reasons:
1. Paypal considers the theft of a Skype prepaid account as "not an instance of unauthorized account activity" and will not refund monies stolen under these circumstances.
2. Skype has indicated that it is "not liable, and is unable to refund any money that has been lost because of this incident."
After losing almost $100 in unauthorized Skype usage on June 30, 2011, I feel all Skype users should be notified of their vulnerability and be aware that neither Skype nor Paypal will refund money stolen from pre-approved agreements.

This is crazy !!!
Lose a login ..create another one and do all the weird dance to POST a reply. Man ..this is where skype starts to DIE ..
Same story !!!
Account password changed suddenly and ofcourse the EMAIL was changed as well.
And IM aghast at seeing how many such accounts and for how long has these been going on and SKYPE does nothing.
A simple solution is - when a user is changing EMAIL address, do it via the OLD address only. So if i created a login name ABC thru [email protected] (the first email id) - anytime the user wants to change it, treat it like the Password change TOKEN process. This way NO UNauthorized genius can LOCK some user out.
Maybe some secret questions etc.?
other techniques.
But how does
- some steal passwords from ur systems?
- or you wud say its random generators?
- And credit card FREQUENCY usage? can users set something there? that I wud NOT change my Skype account for more 10$ everyday? or everyweek?
And ..HOPE you guys are NOT storing credit card INFO in the system?
and money wise - there shud be a way to STOP auto-recharge option? Or stop from blowing over like above.

Skype Account HACKED

I have had someone gain unauthorized access to my Skype account. This is insane, because I knew I was being targeted by a hacker, and went to ehosts Live Support to tell them. I also told them NEVER TO CHANGE THE REGISTERED EMAIL ON MY ACCOUNT. They said they made a note on my account and that they would not change the email, no matter who came into their live support.
Here I am today, and what did Skype support do? They CHANGED THE REGISTERED EMAIL FOR THE HACKER. He did NOT HAVE ACCESS TO MY EMAIL ACCOUNT. YET, YOU STILL CHANGED IT FOR HIM?? Skype is an absolute JOKE. This service is absolutely garbage. You should be ashamed of the horrible security.
My account =---
My registration email = ---
This email was completely secret. This means that the hacker had no way of knowing my email address (unless one of your retarded agents told him the address). My passwords are secure, my email is secure. The only thing that is compromised is my Skype account, because Skype allowed someone to change the email on my account WITH MINIMAL INFORMATION ABOUT MY ACCOUNT.
He is now costing my business hundreds (possibly thousands) of dollars by SCAMMING my CONTACT LIST.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this.

afaik, users can only change their registered email address (1) if they supply the current password of the account in question (2) or contacting support and answering verification questions to prove that they are the owner of the account [in cases if the user don't remember their password or no longer have access to the account/registered email address]. Such verification questions are quite difficult to answer even for the account owner themselves at certain times (as what can be seen in other threads in this forum).
You may need to contact customer support again, and perhaps can ask for a senior rep/supervisor to handle your concern.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
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Skype Account Hacked - Will this affect my Microso...

Last Wednesday, I received an e-mail receiving confirmation of my password change, and confirmation of my new e-mail address. Of course, I had changed neither and contacted Skype to let them know that someone had hacked my Skype account.
Several exchanges with them later and things are still being sorted out (after six days). I have reached the stage where I have the link to reset my password, but unfortunately that takes me through to the Microsoft website and it is not the Microsoft password I need to change, but one associated with my Skype Login. Anyway, I digress.
I was wondering, if someone has got into my Skype account, using my Skype password, is there any chance he may be rooting around in my Microsoft Account (Outlook, OneDrive, etc). Or would he have needed to also get around my Microsoft password to do that. I suspect the latter, as that is where I am being sent.
Would anyone like to put my mind at rest?

You can try to retrieve the sync key from that mobile device.
* about:synckey: https://addons.mozilla.org/mobile/addon/aboutsynckey/

Skype account hacked, hacker used my skype to buy ...

Someone broke into my account, and bought 90 euros worth skypecredits,
Is there a way to get my money back? I didnt use ANY of it yet.

Hi, TheEmperor123, and welcome to the Community,
This FAQ article provides next steps:
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
Please see the section titled, "Hacked Accounts." Please also sign on to your Skype account dashboard to ensure that your account's registered e-mail address is correct and accurate. Change your account password if you have not already done so - the easiest way to accomplish this is from within the software or app. In the Windows Desktop version, it's Skype -> Change Password.
You will be directed to contact Skype Customer Service for assistance. These tips may be helpful as Skype is experiencing continuing problems with the websites: If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype account hacked -what to do now?

I just came home to find someone hacked into my skype and sent my contacts messages from 'me' telling people to go to a certain link and sign in and give a credit card number. I signed out and unistalled my skype on mobile and computer. so now my question is what do I do? I only had couple of euros credit but can I use my skype again or do I need a new account?
How do I know if the hackers got into my banks or or sitting in my computer? If I go to my bank-well... what to do?
and why isn't skype more secure?
and as someone else asked-why can't we get support from someone? this is a super serious issue!
hope someone can guide me what to do?
thanks all.

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
3: If Unable to Restore, try using the Steps in this article to force the device into Recovery Mode.
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

Skype account hacked. Skype agent very helpful

So my skype account got hacked today. I made a call to a landline number in Taiwan for about 40 minutes, but while I was calling, I got 5 notices about account automatic recharge (I did set my account up so the account gets recharged when credit is low). I then checked my account history, there was a bunch of mobile calls to a Taiwanese cell number that started today. Each call lasted 30 mins (costing ~2.5 euroes each call). These 5 charges also showed up as pending on my bank account.
I used Skype live chat, and the agent Angela A. was really helpful and cancelled the 5 credit charges (worth over $60) to my bank account even though these recharged credits had been used (by the hacker). I want to thank her here again for her help. I realize a lot of threads out there seem to tell a different story, that Skype isnt very helpful on refunding charges made on hacked accounts. Maybe my case is different, since the charges are actually still pending and not made yet. But just want to point out that there are good people in Skype who are willing to help out.
Sam

So my skype account got hacked today. I made a call to a landline number in Taiwan for about 40 minutes, but while I was calling, I got 5 notices about account automatic recharge (I did set my account up so the account gets recharged when credit is low). I then checked my account history, there was a bunch of mobile calls to a Taiwanese cell number that started today. Each call lasted 30 mins (costing ~2.5 euroes each call). These 5 charges also showed up as pending on my bank account.
I used Skype live chat, and the agent Angela A. was really helpful and cancelled the 5 credit charges (worth over $60) to my bank account even though these recharged credits had been used (by the hacker). I want to thank her here again for her help. I realize a lot of threads out there seem to tell a different story, that Skype isnt very helpful on refunding charges made on hacked accounts. Maybe my case is different, since the charges are actually still pending and not made yet. But just want to point out that there are good people in Skype who are willing to help out.
Sam

Facebook and Skype accounts in WP messaging app

Hello,
I recently got a Lumia 925 where I have problem seeing my fb and skype contacts in the messaging app.
The problem is only with my phone as when i log into outlook.com, I can see my skype and connected fb account contacts.
When on my phone, only old messenger contacts appear as available to chat with. (No FB, skype)
Is there something I could try that may fix the problem?
Thanks

Hi ManosR,
Anything happen prior to this concern? What are the troubleshooting that you tried to perform on your phone? How did you link these applications to your phone? For the Skype contacts, you will only see them if you are in the main Skype application. It will not be shown under the messaging thread. As per the Facebook contacts, make sure that your Facebook account is setup on the phone. You can check this by going to Setting > Email + Account > Check if your Facebook account is there. If not, you need to set it up from there.

Skype account hacked, information change can not r...

Dear Skype community,
My business skype account was hacked, password and and all information was change in it, I lost access to it complicit. I have Skype premium with over 1000 contacts in it and can not get any help.
I've tried all skype links and nothing, it will recognize my email, but for the other skype account, it will not recognize my credit card and name.
Please provide link or email for customer support.
Everywhere I look skype wants me to log in and report the problem, the PROBLEM is that I can not log in anywhere, so I can not restore any of my info. Email that I registered account shows different (also one of my skype accounts, but no the main one).
For 3 days I've been trying to get help and nothing so far.
My email also been hacked and all the info was lost in it.
Please advise.
Need help immidiatly

Hi, kirilblr,
No need to double-post; doing so is in violation of Community rules.
I replied to your enquiry here: http://community.skype.com/t5/Security-Privacy-Trust-and/just-found-some-has-been-using-my-account/t...
Best,
Elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

HT201359 I have an unauthorized charge on my account for candy crush / king

I have an unauthorized charge to my master card account dated yesterday August, 20th 2013 for the amount of $2.16. This is not the first time this has happened. The order number is MHMLTVD17N.

Nobody else has access to your account or devices and may have made that in-app purchase ? If not then you can contact iTunes Support via this page (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Theft of phone and skype account still being used!...

Hi.
My wifes phone was stolen on th 19th of April during a camping trip.
We reported the theft to the police.
I have gone onto skype today, and the account is still being used.
My wife said the only two places skype is installed is on her stolen phone and on her laptop, which isn't on at the moment as she is at work!!
So whoever stole the phone is using the skype account right now!!!
I need to find out the IP addresses that have been logged against the user [Redacted for privacy] since the 19th of April.
I have tried to email support, but the contact form keeps giving an error, so please someone respond as soon as possible so I can relay info to the police please!!
Kind regards,
Glenn.

Hi, Glenn, and welcome to the Community,
These two commands, when entered into a chat window, may prove helpful:
/remotelogout
Sign out all other instances except the current one. This will also stop push notifications on all other instances.
/showplaces
Lists other instances where this Skype name is currently signed in.
Important: Always make sure you are using the latest version of Skype. Some of these commands may not be supported in older versions.
Here is a link to the original FAQ article:
https://support.skype.com/en/faq/FA10042/what-are-chat-commands-and-roles?
If your wife still has access to her account, she should consider signing on to her account details and removing any saved payment methods on file.
Skype does not release IP addresses except upon request from law enforcement agencies, who can file to receive this information via official channels.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Have Ipad, FB account and Skype account, now what

Need help, have Ipad, skype and FB accounts, one person said SIGN in to your skype acct using FB, dont know how to do that, it is NOT an option on the skype button
I do NOT have a skype number nor does the person i wanna talk to but we both have skype accts
The person I want to talk to is a friend on FB
So what do we do?
step by step, please, dont assume I know anything because I dont, thanks

They are, however the Facebook website can have certain web Apps incorporated into or configured for it. Like games, and Birthday Calendar etc... One of those is Skype for Facebook.
http://apps.facebook.com/skype/
2 things to note here:
1. Not sure if it will work on an iPad as it probably uses either Flash or Java which are not supported by Apple
mobile devices (iPad, iPhone. iPod Touch)
2. The desktop versions of the Skype application do offer the Facebook integration according to Skype's own website.
http://www.skype.com/en/features/skype-to-facebook/
what is partially confusing is if i create it on pc and then go to my iphone and download the app would i sign into the account i creeated on a pc ?
Yes. The account is universal. You create one accopunt and sign in to it in whichever device you want to use to Skype. This allows you to have your contacts on all the devices because they are assigned to that particular account.

Unauthorized charges and Skype account hacked into...

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