Unauthorized charges on my account

I keep getting a receipt for a $5.29 charge but I do not know what this is?

You need to contact iTunes Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.

Similar Messages

How do I remove an unauthorized charge from my account?

How do I remove an unauthorized charge from my account?

In what way is it unauthorized? Are you stating that your account has been hacked by strangers? Or has your account been used by family or friend?
You should change the password for your account's Apple ID;
http://support.apple.com/kb/HE36
Then contact Mac App Store Support;
http://www.apple.com/support/mac/app-store/

TS1702 How do you dispute unauthorized charges to your account?

How do you dispute unauthorized charges to your account?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201359 I have an unauthorized charge on my account for candy crush / king

I have an unauthorized charge to my master card account dated yesterday August, 20th 2013 for the amount of $2.16. This is not the first time this has happened. The order number is MHMLTVD17N.

Nobody else has access to your account or devices and may have made that in-app purchase ? If not then you can contact iTunes Support via this page (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 this article has not answered my question regarding unauthorized charges to my account.

i have an unauthorized charge to my bank from my itunes account. needing to speak w/a representative regarding this matter.
immediately please.

You can contact itunes store support here:
http://www.apple.com/support/itunes/contact/

Re: Unauthorized charges and Skype account hacked ...

I have been hacked and lost money but cannot seem to get any help from Skype - how do you get the money back. I have cancelled my paypal accout and cancelled my credit card - skype just keep sending a repeat email saying how sorry they are.
Do I take them to court?
it is a rip off! I am furious with them as they just do not care - no one seems to want ot help and apparently they do not talk to customers.
Any guidance gratefully recieved.

Hi, piersday, and welcome to the Community,
Please refer to these FAQ articles for next steps ( some of which you have proactively done):
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
If you experience difficulty contacting Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Unauthorized charges and Skype account hacked into...

Hi all-
There were 2 times that my Skype account charged money to my username without me knowing, under the auto recharge, and this happened after a bunch of hacked text messages with a Russian phone number drained my Skype account of funds. Now its saying my accoun is locked so obviously something is up.
Has this ever happened to anyone else? I've been trying to reach someone at Skype to discuss this and there is no contact info or fraud dept listed. Please pass on any Skype corporate info you may have...
thanks!
GG
[One of two images removed as it included personally identifiable information.]
Attachments:
Screen Shot 2014-03-21 at 10.16.15 AM.png ‏75 KB

Hi, Greggarry, and welcome to the Community,
These types of reports typically appear on the Skype Account: Security, Privacy, Trust & Safety message board. To release your account, you will need to contact Skype Customer Service, as you know. Once you have your account restored, change the password as well as that of the saved payment method you have on file. You may also consider contacting the payment method issuer to report the fraudulent purchases; most credit card companies do not hold their customers liable for fraudulent payments if reported shortly after the incident.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few more notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

TS2446 Unauthorized charges on iTunes account

I keep having movies that I have not downloaded charged to my iTunes account. When I contact iTunes they say it is credit card fraud but that is not the case. In have started a new card and it still happens. There seems to be a problem at iTunes. I get usual form letter back but the problem does not get solved. Does anybody know how to get this solved.

Hi, Bundybloke, and welcome to the Community,
Please start by signing on to your account dashboard, where we sign on to the Skype website to manage payment methods and subscriptions, to ensure your e-mail address is up-to-date and accurate. Then, change your account password immediately if you have not already done so. In the Windows Desktop version of the Skype software, doing this is easy: click on the menu bar above your contact list Skype -> Change Password.
Skype is aware of lingering website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

TS1424 unauthorized charges to my account

I am getting billed every week for different amounts. They look like app purchases but I'm not downloading any. How do I get this to stop?

You can check your billing history as it says here:
http://support.apple.com/kb/HT2727
If it isn't showing up on your account you can contact iTunes support here:
http://expresslane.apple.com

I found 55 unauthorized charges in my itunes

I found 55 unauthorized charges in my itunes

Hi, I just found over 50 unauthorized charges on my account too going back a few months.
I spoke to customer services and they tried to offer a very partial refund and sent me some emails
about how to use iTunes and to make purchases!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My daughter downloaded videos from a DVD onto her iPad and iTunes has charged her for each
video as if she downloaded them as purchases. Also, loads of App games have been charging
me for unauthorized downloads of coins and extras. Have you had the same kind of problem??
This is my first time on the forums - I am really angry...

I have unauthorized charges to my bank account. What do I do?

I have unauthorized charges to my bank account for iTunes. There is no purchase history in my account. They just show up on my bank account. What do I do?

http://www.apple.com/support/contact/

Account Hacked -- Unauthorized Charges, Help Nonex...

My account has been hacked and unauthorized charges have been made. My 'registered email' address has been changed as well by the hacker ("Registered email address successfully changed. We've updated your registered email address to *edited for privacy* so I'm unable to to login to even change my password. Skype offers no email address or phone number to call for support, even though my account that has been hacked / taken-over is a premium account. Just to get to this forum page was mind boggling and very confusing. I also learned that Skype does not even offer the option to close or cancel a current Skype account (to potentially prevent further charges). I'd rather not post any personal information at this point, therefore please tell me how to ask for legitiamte help from Skype.

Just open the link pasted below for instructions on how to get in touch with the support team;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Getting unauthorized charges on my credit card from iTunes. Does anyone hapen to have a phone number where I can talk to someone without it costing me $29.99?

Getting unauthorized charges on my credit card from itunes. Does anyone actually know of a phone number that will actually help without them asking me for $29.99 to asnswer questions?

iTunes Store- What to do if your account has been compromised

Fraudulent Credit Card Charge on iTunes Account

I saw a few of these posts and wanted to let folks know that if you get unauthorized charges on your iTunes account you should do the following:
1. Have all your info ready and available to discuss with an Apple Rep.
2. Call the Apple Corporate number: 408.996.1010
3. Be prepared to go through a couple of folks as they get you to the very sharp fraud folks...a shout-out to Justin who helped us on our charges!
4. Contact your bank (again, because hopefully you contacted them prior to making the call to Apple) and close the card used to make the charges.
We had two charges of $39.98 show-up on our account as 'Pending'. After talking to our bank we were directed to speak to Apple because they (the bank) couldn't do anything until the charge went throguh (still don't understand that part...I'm sure it's a bank thing). I came to this forum and found a post that said to go to the 'Support' page, click on the 'Contact Us' and notify Apple. It appeared many users were frustrated because all they could find was an e-mail channel to contact Apple. I saw the corporate info in the upper right hand corner and used that number...pretty easy to find and very easy to navigate the phone robots...:)
I was transferred from the operator, to an iTunes tech (named Ashley who was very helpful), to her supervisor Justin who handled the fraud claim. Justin worked through the account, ID'd the card being used, found that TWO separate bogus accounts were set-up using our credit card (hence the two separate $39.98 charges), also found that the charges had cleared (where our statement and the bank saw it as pending), refunded our account the two charges, disabled the two accounts that were set-up with our card, and then removed the compromised card information from our iTunes account.
After the Apple assistance we called our bank, explained what happened and what Apple did, and closed the card and requested a new one.
So this pretty frustrating and scary incident turned out to be easily rectified...we're very happy with the excellent customer service from Justin and the entire Apple team.
Now if there was just some way to nuke the lazy scum bags that hack accounts and steal money from people who actually earn it!...;~)

As this is a User to User Forum... You can use this link to Contact iTunes Support
Apple Support iTunes Store Contact Us

HT3702 unauthorized charges on my credit card from APL*apple itunes store.

I have four (4) unauthorized charges to my credit card account and I can't "talk" to anyone to get it corrected.

Don't know what to do about the charges on my credit card,that where unauthorized. can't find phone number to talk to someone.

Unauthorized charges on my account

Similar Messages

Maybe you are looking for