Unauthorized credit card charge

To whom it may concern:
I was charge $21.39 to my credit card.  I do not understand why and for what reason; since I haven't have any Itunes download to my account.
Thank you for your support in this matter.
xiomara medina

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
You've checked the purchase history on your account ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
Viewing purchase history : http://support.apple.com/kb/HT2727
And you didn't have any auto-renewing subscriptions that were due : http://support.apple.com/kb/HT4098 ?
If you can't find the purchase, or you don't recognise it (and nobody else has access to your account or devices and may have made it), then you can try contacting iTunes Support via this page and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT3702 i have an unauthorized credit card charge, to whom do i speak with to rectify this issue?

    to whom do i speak with concerning an unauthorzed credit card charge?

    It's not a temporary store holding charge as per the page that you posted from (you' haven't changed the card details on your account ?) and you've checked the purchase history on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of the purchases.
    If you didn't make the purchase, and nobody else has access to your account or devices and may have done so, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Unauthorized credit card charges

    I have noticed iTunes charges on my credit card and did not make these purchases. There are four separate charges. I am the only person with access to this card.  I haven't purchased music in the past 6mos and I don't use this card when I do make purchases.  Has anyone else been through this and I'm wondering if my card number can be flagged to decline iTunes purchases?

    I also have received unauthorized charges from APL*APPLE ITUNES STORE 866-712-7753 CA My Itune account purchase history shows no purchases in the past 18 months. I dont think this credit card was ever associated with my account. It could very well be a a scam artist using the Itunes name for charges but having the money posted to an account not even associated with Apple Itunes.
    Im not saying there is not more Apple could do to support its account holders when this happens.

  • Six unauthorized credit card charges 1$  " APL*APPLE ITUNES STORE 866"

    Is these froud  a froud ? What i can do ?

    Have you added or changed your credit card details on your iTunes account six times ? Each time that you do so a small temporary store holding charge (i.e. $1) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If not then have you checked your account's purchase history to see if anything shows there ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases

  • HT1689 I have a positive account balance why is my credit card charged?

    I have a positive account balance by the use of gift cards from friends.  So, why is my credit card charged instead of deducting the amount from my balalce?  Can I choose to debit my account balance instead of charging on the card?

    Hi,
    Apologize for the inconvenience !
    1$ charge is a test to ensure the authorization of credit card. This amount is returned to customer's account.
    Credit card information is not stored anywhere with us. We just have the last four digits of the credit card with us. Rest of the information is deleted from the system after use and instead a token is used which is secure and is not customer's credit card number.
    Please feel free to write back if you still have any questions.
    Thanks,
    Anjali

  • I have a credit in the iTunes store, but I can't get past the payment window to make a purchase. I don't want my credit card charged, so how do I do this?

    How do I make a purchase from the iTunes store using a credit I have? I can't get past the payment window, and don't want my credit card charged instead of my credit.

    same here but i cant purchase a movie or anything

  • Can credit card charge-offs be reported twice?

    I had a credit card charge-off on an old secured card. The bank i had the card with reported it once and then I noticed that the collection agency that bought the debt reported it to bureaus a second time. Is that legal? I am in the process of disputing them on all three credit bureaus.

    Daare2dreeam wrote:
    I had a credit card charge-off on an old secured card. The bank i had the card with reported it once and then I noticed that the collection agency that bought the debt reported it to bureaus a second time. Is that legal? I am in the process of disputing them on all three credit bureaus.Yes, so long as it's reporting correctly..   The OC entry for your CO should reflect a zero balance.   What is your reason for disputing?

  • HT3702 why was my credit card charged $1.00 when my purchase history shows $0.00?

    why was my credit card charged $1.00 on my bank statementwhen my purchase history shows $0.00?

    iTunes Store & Mac App Store: About payment card authorization holds

  • HT204053 Why was my credit card charged I didn't buy anything

    Why was my credit card charged I didn't buy anything

    These are user-to-user forums, we won't know.
    You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ?  If not and you haven't added or changed your credit card details (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have an itunes account but got a gift card and don't want my credit card charged. What do I do?

    The "help" in iTunes doesn't help me with the following:
    I received a gift card for Xmas. I want to purchase music. I don't want my credit card charged. Where are the instructions and the processes for allowing me to use the gift card rather than my credit card?

    redeem your gift card
    buy something

  • HT204088 how do I determine if a credit card charge may be wrong

    How do I determine if a credit card charge may be wrong?

    Download again, move the existing file out of the applications folder first.

  • My account has been hacked and my credit card charged by the hacker

    My account has been hacked and my credit card charged by the hacker and all Skype has to say about it, is that I need to wait 72 hours for them to look at my query? I cannot log into my account. I have filled in the support form, but I haven't received an email notification from Skype that I have submitted it. I'm guessing that's because my account is now in the use of someone else, as the hacker changed the account over to his email address. I know he did that, as I got a notification of changing the email address at the same moment as I was logged out of Skype.  I use Skype professionally and this issue is causing me a world of trouble. The fact that Skype is a paid service ought to mean that there is better support than 'we will look at it within 72 hours.' 

    So nearly 24 hours later, and still no information either in this forum or via email notification from Skype.  Does this mean that Skype is instead communicating with the person who hacked my account? Since the hacker now has my account registered with their email address, It seems that's the most likely situation, given the unparallelled course of incompetence I'm experiencing from them.  If Skype had taken action on this right away (the moment I made the complaint, which was minutes after my account was hacked) the charge that the hacker made on my credit card would not be lost due to his usage of my account. But apparently, stopping fraud is so low on Skype's agenda that this can go on and on. If I had not been on Skype when it happened (prompting me to instantly block my credit card) there would have been nothing to stop the hacker from making multiple charges to my card, potentially running into the hundreds of dollars.  Instead of action to deal with my problems, I'm receiving notifications that I have earnt 'a new rank' in the Skype community. Whoop-dee-bleedin'-doo! 

  • Unauthorized XBOX LIVE credit card charge

    Recently, MS charged my credit card for a years' worth of LIVE. Problem is, I deleted the credit card info from the XBOX in January last year, when this once again happened. There was no CC on the account. even after MS updated the XBOX o/s. Just checked,
    and, no account infot here.
    Contacted online MS "help", and they were not helpful, they sent the confirm email to a defunct account, but would not send to the sign in email of my sons account. Just silly. MS can check and verify all kinds of info to verify that the customer
    is who they say they are, CC#, IP address, etc., but choose not to, as its easier to deny and make life difficult for the customer. Thing is, when MS treats customers like mushrooms, we remember. New tablet? it will be a Droid or Ipad. New phone, it WON'T
    be a MS phone (junk, by the way). MS just keeps screwing the suctomer at every opportunity. And we remember.
    So, my CC# is being cancelled, so you can't screw me again MS. Learn the meaning iof unauthorized charge......some call it fraud, MS. Listen to your customers, stop dictating to them! I'm surprised there hasn't been a class-action suit yet against MS over
    this kind of event.

    You need to deal direct with the Xbox team on this - it's nothing to do with Windows WGA.
    start here.... http://support.xbox.com/
    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC |
    The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

  • Fraudulent Credit Card Charge on iTunes Account

    I saw a few of these posts and wanted to let folks know that if you get unauthorized charges on your iTunes account you should do the following:
    1.  Have all your info ready and available to discuss with an Apple Rep.
    2.  Call the Apple Corporate number: 408.996.1010
    3.  Be prepared to go through a couple of folks as they get you to the very sharp fraud folks...a shout-out to Justin who helped us on our charges!
    4.  Contact your bank (again, because hopefully you contacted them prior to making the call to Apple) and close the card used to make the charges.
    We had two charges of $39.98 show-up on our account as 'Pending'.  After talking to our bank we were directed to speak to Apple because they (the bank) couldn't do anything until the charge went throguh (still don't understand that part...I'm sure it's a bank thing).  I came to this forum and found a post that said to go to the 'Support' page, click on the 'Contact Us' and notify Apple.  It appeared many users were frustrated because all they could find was an e-mail channel to contact Apple.  I saw the corporate info in the upper right hand corner and used that number...pretty easy to find and very easy to navigate the phone robots...:)
    I was transferred from the operator, to an iTunes tech (named Ashley who was very helpful), to her supervisor Justin who handled the fraud claim.  Justin worked through the account, ID'd the card being used, found that TWO separate bogus accounts were set-up using our credit card (hence the two separate $39.98 charges), also found that the charges had cleared (where our statement and the bank saw it as pending), refunded our account the two charges, disabled the two accounts that were set-up with our card, and then removed the compromised card information from our iTunes account.
    After the Apple assistance we called our bank, explained what happened and what Apple did, and closed the card and requested a new one.
    So this pretty frustrating and scary incident turned out to be easily rectified...we're very happy with the excellent customer service from Justin and the entire Apple team.
    Now if there was just some way to nuke the lazy scum bags that hack accounts and steal money from people who actually earn it!...;~)

    As this is a User to User Forum... You can use this link to Contact iTunes Support
    Apple  Support  iTunes Store  Contact Us

  • TS1702 credit card charged for iTunes yet no puchase

    My credit card has four charges for about $50.00, all on the same day from Apple iTunes with the same ID number as it lists on all my other (legitimate) purchases. I can't "report a problem" because I never received an email for these alleged purchases, and when I review all my purchases nothing like this is there.

    Go to https://expresslane.apple.com/ServiceOptionAction.action and submit and inquiry in regards to the unauthorized order, an iTunes Rep will reach out to you to assist via email or phone suppoer if avaialble at that time.

Maybe you are looking for