Unauthorized frequent payments need to stop asap

Question

Hi Skype team.
It seems impossible to get in contact with any living person so as a result I'm posting in here where it looks as though many people are struggling with the same issue as me. I have been charged every three months for something that I HAVE NOT authorized. All though I purchased ONE three month package I did not sign on to paying for it every three months. I have not used it in this time and have spent almost 100$. THIS NEEDS TO STOP. I cannot find anywhere to cancel this payment but yet I still get charged for it. I would like to know how I can stop this payment and I would like to be riembursed for the money I've lost. This is absolutely ridiculous and unacceptable. 
I purchased a three month subscription on August 24, 2012 for $46.87 and since then I have been charged on three unauthorized accounts. 
May 21, 2013
[removed for privacy]
Unlimited World 3 months
PayPal
C$ 39.87
Delivered
February 21, 2013
[removed for privacy]
Unlimited World 3 months
PayPal
C$ 39.87
Delivered
November 21, 2012
[removed for privacy]
Unlimited World 3 months
PayPal
C$ 39.87
Delivered

Answer 1

Hi, EmilyBoucher,
I wrote a rather lengthy reply to your other post, so I will abbreviate my reply here.
First things, first: Please ensure that the subscription is cancelled; you can do this from your account where you sign on to administrate your password and payment methods.  If you experience any challenges in doing this,  below is a slightly annotated version of the instruction to file your request with Skype Customer Service.  Hope this serves as a useful road map!
Best regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page.  You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry.  Some information that might help with your problem is displayed.  These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen.  Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!