Unauthorized purchase by Hongbin Suo

I awoke this morning to a purchase on my account for 19.99 from Hongbin Suo company for an app called 德州撲克 HD, 560,000 Chips. I recently had another unauthorized purchase from another company exactly one week to the day as this one. The first time itunes support suggested it was just something I accidentally did, but I would never buy a $20 app! Also the purchase was made around 4am CST which is when I'm asleep. As a result I've changed my password, cut all payment funds off from iTunes.
After doing some research it seems this problem has been happening to many people for several months and the support team hasn't taken action to permanently stop this. I am now researching alternatives to iTunes such as Amazon since iTunes has now shown not to be a consumer safe organization and isn't committed to correcting known security issues.

Same thing has happened from me..this is the second time from the same application. yet support wanted to say that it was something I accidentally bought, but I would Never spend $30 on one application. They refunded me the first time but I highly doubt they will the second time. Unless I get refunded the second time I will never buy anything again from them. It is happening to so many people and I think this needs to be addressed to all of us that have not made these purchases and find a way to fix the issue because it is getting out of hand.

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I had an unauthorized purchase on my old apple ID so I created a new one since the old one had been deactivated and now I cannot update any of my apps, I have read that the apps will be tied to the old account but I do not want to delete/lose their data

I had an unauthorized purchase on my old apple ID so I created a new one since the old one had been deactivated and now I cannot update any of my apps, I have read that the apps will be tied to the old account but since the old one was deactivated I cant update them and I do not want to delete/lose their data, re download, and start all over again. Is there anyway to go around this issue?
thanks

Ask Apple to re-enable it. I had an unauthorized purchase last October. They disabled my account until the problem was solved. However, I asked them to reopen it, and they just asked me to provide some security information (billing address, a recent purchase you made, etc.), and then they re-enabled it.

HT201359 unauthorized purchase - how to dispute?

How can you dispute an unauthorized purchase made by your child?

All purchases are considered final bu you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the purchase was on an iOS device then to try and stop it happening again you could use Settings > General > Restrictions on it to turn off in-app purchases and also to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering).

HT204053 I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

HT3702 i have an unauthorized purchase on my itunes account

How do I remove or delet an unauthorized purchase on my itunes account?

It's not a temporary store holding charge as per the page that you posted from and you've checked the purchase hisrory on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of the purchases.
If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do I get help for unauthorized purchases of apps?

I am having difficulty finding a way to get credit for unauthorized purchases in iTunes

You will have to wait for them to get back to you.
There is no telephone support.
If you do not get a reply in two days then try again.

I'm having trouble with the purchase I didn't make on 12/01/14 and it says I made 4 unauthorized purchases any help

I'm having trouble with the purchase I didn't make on 12/01/14 and it says I made 4 unauthorized purchases any help?

This is a user to user support forum. There is no one from Apple here. No one here could help you, you need to contact iTunes support. http://www.apple.com/emea/support/itunes/contact.html

I have an unauthorized purchase on my account. How do I report a problem?

I had a bunch of iTunes credit from gift cards I received. Someone purchased a $32 app with my credit. Part of the description is in Chinese. I tried to report a problem with the purchase but it just bounces me to this Web site with no way to contact Apple. Is there any hope for customer service or am I screwed?

Thanks! WOW! They do not make it easy to report a problem, do they? I navigated my way through their decision tree and finally reported the unauthorized purchase. This may be the worst customer service system I've ever seen. Thank you for your help! They should add your post into the iTunes application so customers at least know where to go to report a problem. The latest version of iTunes doesn't help.

Why doesn't Itunes care when your account is hacked and you have unauthorized purchases?

My account was hacked and I had about $50.00 in unauthorized purchases. I informed Itunes of the problem, their response was golden. They disable my Itunes account, a refund was not happening and sent me an email about how to keep my Itunes account secure. That's good customer service for you!!!

iTunes is a software program, why would it care?
Contact the bank or credit card company to discuss refunds or reversing the charges.

HT2729 I have an unauthorized purchased on my account

I have an unauthorized purchased on my account.

Maybe it's an Authorizing Hold.
Payment card authorizing holds
http://support.apple.com/kb/HT3702

ITunes unauthorized purchase

Where do I go find my iTunes money account info? I had an ITunes unauthorized purchase.

Suggest you change your password for the iTune and App Store. Remove your Credit Card details from your iTune account.
Settings>Store>Apple ID

Charged for Unauthorized Purchase

How do I receive a credit for an unauthorized purchase from the iTunes store? Is it possible that MLB AT Bat Premium is an auto subscription?

From the MLB.com At Bat's description page in the store :
At Bat offers several subscription options for access to At Bat Premium:
****At Bat Premium Subscription Options****
• Monthly recurring fee of $2.99.
• MLB.TV Premium subscribers receive At Bat 13 for free.
There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
The description page also says :
No cancellation of the current subscription is allowed during active subscription period.
But you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

ITunes downloads unauthorized purchase then disappears

An unusual thing happened this morning as I was listening to one album in iTunes (10.3.1) on my Mac (10.6.6).
I was listening to one album and purchased one song but noticed that iTunes had downloaded TWO songs - the purchased song and another song that I did NOT authorize but had purchased many years ago.
As I was searching for any threads in this forum for a similar incident, I came back to my iTunes and noticed that the unauthorized purchase I made disappeared and there is no charge for it in the account.
I'm just wondering if this could have been a hack or just a glitch?

And for the record- no-one in this household has any desire whatsoever to see that movie!!!
That and- no sign of a credit back to my account....
So I'm inconvenienced AND am out $14.95? Seriously?

HT3702 unauthorized purchase

How do I report unauthorized purchases?

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

HT1933 Unauthorized purchase without email, already deducted from the bank

iTunes took $20 in my bank, I dont know anything about that

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

Unauthorized purchase by Hongbin Suo

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