Unauthorized purchases on my iTunes account - Apple is failing to help me

Somebody went into my iTunes account, changed the password, and purchased two apps. I then contacted Apple, and they went ahead to disable my account and said they are going to "investigate."
Apple went ahead and still charged me for those two apps that I never purchased.
About three weeks later, after many emails, Apple still has not replied to me about that status of the investigation. Now I keep contacting them about any updates, since I want to hurry up and get my iTunes account up and running again. I want to purchase new apps, and update my current apps. I am unable to do so since my account is still deactivated.
Apple customer service will not help me. What am I suppose to do?

Imagine my horror when I logged on to my online banking and found $1000 worth of purchases on my itunes account. Yup. A THOUSAND dollars. 20 purchases of $50 each, all in succession on the same day. What makes this even more creepy is the fact that in the column "titles included in purchase" there is nothing except "Allowance for dfwer", 20 times.So of course, itunes support is only via email (any calls made just directed me to a website) This is the final straw for me, as I will be uninstalling itunes and will never use it or any apple products ever again. It is apparent that there are too many ways to hack this thing, and is simply not worth it. So long, Apple.

Similar Messages

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    ihashem wrote:
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    My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

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  • I have purchases in my itunes account which won't transfer into my ipod, how can i fix this?

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    JoyfulLees wrote:
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  • I want to open a new iTunes account for my daughter, how do I transfer purchases from my iTunes account to hers??

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