Unauthorized use of Skype account

I'm not an active Skype user, as such my account has been in a sleeping state for years. Until about a month ago I suddenly got multiple payments on Paypal from my Skype account, and started receiving a lot of e-mails from an apparantly chinese Skype mail adress.
The Paypal payments have been blocked and refunded but the e-mails continue and after logging in to my Skype account I found out there have been multiple calls to Macedonia and Marocco as wel as a lot of messages tot foreign (mostly US and Russian numbers).
How do I resolve this or preferably just completely remove the Skype account since I don't use it myself and only run the risk of hackers&piracy.

Hi, Nsjmollers, and welcome to the Community,
Here is information on how to remove a Skype account and disable its use permanently:
http://community.skype.com/t5/Security-Privacy-Trust-and/How-Do-I-Delete-My-Skype-Account/td-p/31461...
In addition to the above, please permit me to point out that the first step ought to be signing on to your account and removing any saved payment methods. Report these fraudulent purchases to Skype Customer Service; you may do so at the same time you contact Skype Customer Service to request your account be removed.
Also remember to sign on to your PayPal account and cancel what is called the "payment agreement" with Skype.
Ensure the registered e-mail addresses for your Skype and PayPal accounts are correct and still working, and then change both account passwords.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Is there any way to log in using a skype account, not a Microsoft one?

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I'm suspecting the same thing. you can visit the link below for suggestions regarding hacked/compromised accounts;
http://community.skype.com/t5/Security-Privacy-Trust-and/Suggestions-on-how-to-handle-Hacked-Skype-A...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Unauthorized charges and Skype account hacked into...

Hi all-
There were 2 times that my Skype account charged money to my username without me knowing, under the auto recharge, and this happened after a bunch of hacked text messages with a Russian phone number drained my Skype account of funds. Now its saying my accoun is locked so obviously something is up.
Has this ever happened to anyone else? I've been trying to reach someone at Skype to discuss this and there is no contact info or fraud dept listed. Please pass on any Skype corporate info you may have...
thanks!
GG
[One of two images removed as it included personally identifiable information.]
Attachments:
Screen Shot 2014-03-21 at 10.16.15 AM.png ‏75 KB

Hi, Greggarry, and welcome to the Community,
These types of reports typically appear on the Skype Account: Security, Privacy, Trust & Safety message board. To release your account, you will need to contact Skype Customer Service, as you know. Once you have your account restored, change the password as well as that of the saved payment method you have on file. You may also consider contacting the payment method issuer to report the fraudulent purchases; most credit card companies do not hold their customers liable for fraudulent payments if reported shortly after the incident.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few more notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
If you are a Skype Premium or other eligible customer, you will be routed to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: Unauthorized charges and Skype account hacked ...

I have been hacked and lost money but cannot seem to get any help from Skype - how do you get the money back. I have cancelled my paypal accout and cancelled my credit card - skype just keep sending a repeat email saying how sorry they are.
Do I take them to court?
it is a rip off! I am furious with them as they just do not care - no one seems to want ot help and apparently they do not talk to customers.
Any guidance gratefully recieved.

Hi, piersday, and welcome to the Community,
Please refer to these FAQ articles for next steps ( some of which you have proactively done):
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
https://support.skype.com/en/faq/FA10946/what-should-i-do-if-my-account-is-suspended-hacked-or-compr...
If you experience difficulty contacting Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Unauthorized use of Skype Credit

Hello. Until yesterday I had $9.xx in Skype credit from a previous purchase. Now I have $7.xx and went to my account to figure out why. Turns out someone has been using my account to make calls to Malaysia while I was at work or sleeping. Any help/suggestions on how to get my credit back and secure my account completely? I have already changed my password and I'm considering looking into blocking the number they've been calling. I know I'm not missing a lot of credit but I'm really more concerned about how secure my account is now. I have a screen shot of the call history if necessary. Any help or suggestions would be appreciated! Thanks.

Hi and welcome to the Skype Community,
Were you signed in to Skype recently on a public computer (internet cafe, computer at a friend's place etc.) and maybe haven't signed out there? - Good news ist you will have blocked this option now by having changed your password.
Other option: If you have linked your Skype with your Microsoft account and your Microsoft account is used to sign in on a Windows 8.1 computer the Skype app there will use this account to sign in.
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Using two Skype accounts at the same time

I need to stay online under two different accounts, so that I can chat with two different classes of clients.
As of today I can only alternate between users. Is there a way I can open two accounts at the same time?
I'm on an Intel iMac, running OSX Mountain Lion.
Thanks for any hints.

There's no proper way to do it - although forcing another instance of Skype as a different user seems to work... but test it thoroughly yourself before using with clients. Audio plays from both apps, not sure about mic. input. I'm not recommending it, and only tested briefly with Skype 6.3.59.602, but anyway...
For example - if you create another user account on the mac - named test, and after opening Skype as normal in your usual account, open Terminal & paste the following + enter
su test -c "/Applications/Skype.app/Contents/MacOS/Skype &"; exit
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How can I get in touch with skype support by chat... because the email option does not switch to my needs. I need my services to be reactivated ASAP

Hi, kushal042888, and welcome to the Community,
This FAQ article explains how:
https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
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Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Use of multiple computers on one Skype account

I'm trying to find out if we can have just one Skype account on multiple computers? For instance, having one name and using it on both our travel laptop and our home desktop would be very helpful. People wouldn't have to have two different contact listings to remember or keep track of to contact us! Any help of suggestions would be appreciated.

you can use your Skype account in any computer or device, as long as the Skype program or application is installed in it.
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Solved!
Go to Solution.

If you have a US subscription your calls will be free. If not you will need Skype credit to call landlines and mobiles. Remember it is not where you are calling from, but where you are calling.
If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
Thank You!

Theft of phone and skype account still being used!...

Hi.
My wifes phone was stolen on th 19th of April during a camping trip.
We reported the theft to the police.
I have gone onto skype today, and the account is still being used.
My wife said the only two places skype is installed is on her stolen phone and on her laptop, which isn't on at the moment as she is at work!!
So whoever stole the phone is using the skype account right now!!!
I need to find out the IP addresses that have been logged against the user [Redacted for privacy] since the 19th of April.
I have tried to email support, but the contact form keeps giving an error, so please someone respond as soon as possible so I can relay info to the police please!!
Kind regards,
Glenn.

Hi, Glenn, and welcome to the Community,
These two commands, when entered into a chat window, may prove helpful:
/remotelogout
Sign out all other instances except the current one. This will also stop push notifications on all other instances.
/showplaces
Lists other instances where this Skype name is currently signed in.
Important: Always make sure you are using the latest version of Skype. Some of these commands may not be supported in older versions.
Here is a link to the original FAQ article:
https://support.skype.com/en/faq/FA10042/what-are-chat-commands-and-roles?
If your wife still has access to her account, she should consider signing on to her account details and removing any saved payment methods on file.
Skype does not release IP addresses except upon request from law enforcement agencies, who can file to receive this information via official channels.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Help on how to use Skype account?

anybody can help me ???
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This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Guiuan, and welcome to the Community,
I recommend these two places that have a wealth of information to help you get started:
https://support.skype.com/en/faq/FA12288/getting-started-with-skype-for-android-phones
https://support.skype.com/en/category/SKYPE_FOR_ANDROID/
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Account Blocked

I have signed up with Skype on 25th this month and added some credit as well. After about one min. conversation with a friend my skype account was blocked.
I have contacted support team with all my details and at the end they told me that they cannot remove my restriction anymore and they asked me to review the terms and condition from http://www.skype.com/en/legal/fair-usage/ and I can say that I did nothing wrong. Also, I got a balance of $9.31 blocked intro my Skype account.
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I have the exact situation happening to my account right now. I have submitted the verification form 5 times now and have received useless replies from five "customer service" reps who are probably in the Phillipines following a script.
I didn't use my Skype account for several months, so Microsoft assumed that when I logged in that "it was jeapordized".
They ask a ton of questions to verify if I am the account holder. The problem is I opened the account probably 8-9 years ago and I am supposed to remember what credit card I used when I opened the account???????? I am supposed to know the month and day I opened the account?????
Does anyone have a resolution to this problem. It is an incredible waste of time and extremely frustrating as this is the 5th time I have done this stupid process and keep getting the same useless boilerplate response. They don't repsond to any of my questions.
I have seen this lack of customer service from Microsoft in software, hardware issues, which is why I don't support MS products anymore. They don't care about the customer, they care about $.

Unauthorized use of Skype account

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