Unbale to open report in CMC after upgrade BOXi 3.1

Question

Hi,
When i run my crystal reports i am getting this error in event viewer
I have only crystal reports 2008 no webi,nothing else
I have recently upgraded from BOXI 3.1  sp5 to sp7
Error in Event Viewer :
Faulting application name: hdump_ia32.exe, version: 0.0.0.0, time stamp: 0x4ce2eb69
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0xd80
Faulting application start time: 0x01cf89881e6c4333
Faulting application path: C:\Program Files (x86)\Tivoli\cit\bin\hdump_ia32.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 620c5533-f57b-11e3-ac36-005056bd0083
Error when i Open report in CMC:
Fail to resolve parameter prompting result.: CMC
Please suggest me what to do?
CMS LOGS :
.\ObjectSubsystem.cpp:4461: TraceLog message 1
2014/06/16 00:44:36.834|>>|A| | 5064|7328| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:4461). (false : CObjectSS::CheckDeleteFile: Object has SI_FILES but no SI_PATH.).
.\ObjectSubsystem.cpp:5175: TraceLog message 2
2014/06/16 00:48:00.744|>>|A| | 5064|8816| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 3
2014/06/16 00:48:34.463|>>|A| | 5064|7548| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 4
2014/06/16 16:02:48.316|>>|A| | 5064|4056| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 5
2014/06/16 16:03:38.645|>>|A| | 5064|8880| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 6
2014/06/16 16:17:36.880|>>|A| | 5064|6740| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 7
2014/06/16 17:25:57.068|>>|A| | 5064|7548| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 8
2014/06/16 17:29:20.587|>>|A| | 5064|7548| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 9
2014/06/16 17:29:27.212|>>|A| | 5064|3264| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 10
2014/06/16 17:29:44.822|>>|A| | 5064|8180| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).
.\ObjectSubsystem.cpp:5175: TraceLog message 11
2014/06/16 17:30:02.666|>>|A| | 5064|3928| |||||||||||||||assert failure: (.\ObjectSubsystem.cpp:5175). (collateHelper != NULL : no message).

Answer 1

For instructions on deploying web application (.war) files manually, consult the Web Application Deployment Guide for Windows, available at http://help.sap.com/businessobjects.
Since BOXI3.1 SP7 uses Tomcat7 for Java web application server, you’d need to use wdeploy to redeploy the BOXI3.1 SP7 war files.
Of, you can
stop tomcat7 in CCM
delete or move the existing BOXI3.1 web apps from E:\Program Files\Business Objects\Tomcat7\webapps to somewhere else,
delete or move the existing BOXI3.1 web work files from E:\Program Files\Business Objects\Tomcat7\work\Catalina\localhost to somewhere else
drop all war files from E:\Program Files\Business Objects\deployment\workdir\tomcat7\application to E:\Program Files\Business Objects\Tomcat7\webapps
start up tomcat7 in CCM and monitoring the E:\Program Files\Business Objects\Tomcat7\logs\stderr.log for success/fail deployment.
Note that please consult with SAP BO support to make sure this method work for you.  I learned this from a BO support during the support session.
Hope this helps,
Jin-Chong