Unbelievable Data Usage MiFi4620L Jetpack 5839 How Could It Be?

First off, I am a retiree with limited high tech knowledge. We purchased the JetPack about 18 months ago to use while traveling. I also have an iPhone and she has an iPad (wifi only). She has a basic phone as does my 90 yr old Mom. About two weeks ago, I was checking my data usage for the month and was shocked to see that the JetPac had used 5G's of date in one day. In all of the time we have had the JetPac we have never used that much in one month. We do not download music, movies or use "streaming". I immediately called Verizon and was referred to one of the tech guys who was helpful in one sense but couldn't tell me why that much data was used in a 7 hr. window. He did suggest that maybe someone hacked into my wifi even though it is password protected, I live in a retirement community (homes not condo's) and most all of my neighbors can barely use their email much less figure out how to hack my wifi. Anyway, I am now turning off my jetpack after every use (which I never did in the previous 18 months). This is a real pain turning off and on and then having to worry about data use. We only check emails and check into about five or six websites. I like the Jetpack but since we can no longer travel, I guess I will go back to Brighthouse (TV, Internet,Phone) provider and not use the JetPack. Because of this unusually data usage, I have had to increase my data plan to 12g's as I am only halfway through the billing period and am up to almost 9G usage. Any suggestion or ideas would be appreciated.
Things I have now done:
Turn of JetPack when not using in daytime and totally at night.
Called Verizon for help but no real help there.
Reset my JetPack password
Here is my data log from Verizon on the day in question followed by chart 2 with typical three day data usage.
05/26/2014
5:44 PM
0.00235
05/26/2014
1:05 PM
0.09408
05/26/2014
7:05 AM
5.73543
05/26/2014
1:05 AM
0.00123
05/25/2014
7:05 PM
0.12117
05/29/2014
2:20 AM
0.00042
05/29/2014
2:20 AM
0.00002
05/29/2014
12:19 AM
0.05747
05/29/2014
12:17 AM
0.00028
05/29/2014
12:15 AM
0.00024
05/29/2014
12:14 AM
0.00012
05/29/2014
12:12 AM
0.00054
05/29/2014
12:03 AM
0.00009
05/28/2014
11:14 PM
0.11618
05/28/2014
5:14 PM
0.07579
05/28/2014
11:14 AM
0.14465
05/28/2014
5:14 AM
0.01108
05/27/2014
11:14 PM
0.00062
05/27/2014
11:14 PM
0.00001
05/27/2014
6:51 PM
0.03675
05/27/2014
4:50 PM
0.00001
05/27/2014
12:51 PM
0.01073
05/27/2014
6:51 AM
0.07409
05/27/2014
12:51 AM
0.00068
05/26/2014
6:51 PM
0.07414
Thanks

One of your devices, most likely the laptop, must have pulled an update overnight and completed at 7:05 AM on 5/26. This is not a confirmation but a "what most likely happened" solution to your problem. VZW does not grant us the tools and data necessary to confirm exactly what happened during your data usage sessions. Unless you had a monitor setup in place to begin with there is no way to know with certainty what exactly happened.
Chances are that whatever download your laptop/ipad required has already gone and done its business. Your usage should not spike again until the next one and no one can tell you when that will be. If you continue to see spikes then have a friend stop by to bring the laptop to a public hotspot so it can complete its updates without chewing your data plan to pieces.
Phones typically do not behave the same way in a data usage situation since they are designed to be on a metered data plan from the start. Ipads and laptops are not in the same boat. Automatic updates as well as viruses or malicious users can take over your personal device and consume data without your knowledge or consent. I'd focus on these two devices for the time being.
Should you have the patience to continue with VZW the next step would be to use isolation and figure out which device has been compromised or behaving badly. You will need to leave your Jetpack online with only one device connected to it at a time. Review the data logs religiously, Id wait for a fresh billing period, and check to see when your data spikes accordingly. Once you know the device then you can review the next options on how to plug the leak.

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Is it free to have group calling, say I want to add two other callers who also have Skype, to chat at the same time?
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How much data is reported for each app? Does it total 5.2 GB?
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Sudden increase of data usage with my jetpack.

This is crazy! For the first few months using my jetpack, my usage was consistent with my usage when I was with Sprint. I monitor my usage on a regular basis. So you can image my surprise when I received two text messages in the middle of the night, 15 minutes apart telling me I was at 75% and the 90% of my 14 gig limit, just 17 days into my billing cycle. We had used just over 4 gig to this point, an average month. I contacted Verizon immediately. I was told that Verizon was having technical difficulties but she still put me through to a tech support person. The Tech gave me a song and dance about my data usage that did not match up with my data usage that was being reported on My Verizon, so I pushed the issue and called back. The customer service rep started an investigation on my behalf. When she called me several days later, I was informed that the usage was legit and it was my fault because I had left my jetpack on even when we were not using the internet and there must have been updates occurring. I was also told that nothing could be done until my next bill was issued. We run Linux and do not run ANY automatic updates. After turning off my jetpack for several days, my daughter turned it on for less than 30 minutes to check her email and blogs for her college class. It used in excess of .5 gig during this time. I will be taking my jetpack into the closest Verizon store to get checked out. If this is not resolved to my satisfaction, I will be eating the early cancelation charge and dropping Verizon. I would rather pay a little more through an internet satellite provider than be duped by a company unwilling to fix an obvious problem.

I can see by the posts on this site there are no solutions to an obvious problem with the Verizon Jetpack. My data usage says I have used over 15GBs! in a few hour period and I was only on the internet for about and hour and just the usual checking my email, bank statement, Facebook. My jetpack worked fine up until a two and a half months ago I have contacted Verizon a month ago about excessive data usage reporting. So far this month it says I have over 15G used! No way could it be. My browsing hasn't changed. My computer hasn't changed. I have not downloaded any music or movies for months and I shut off the automatic run on videos on Facebook. I've lived in the same house for 35 years. I shut my jetpack off when I'm done .. If I turn on the Jetpack. and check email and do some browsing,,.within half a day to a day I get a notice that says I've used almost 2 more GB of data!! This is insane. I haven't watched anything on Netflix since last April or May and even then I didn't have any overages. This is a new problem. I took my Jetpack in to our local Verizon Store and all he could do was confirm the data usage. The lady from online support who chatted with me last month said she would back charge to the cheaper plan for a month and then drop it the next month, but now my account shows I'm on a 14 GB plan (use to be 10 then she put it at 12 supposedly for one month..so don't know how in the heck it's now at 14) and it is saying I'm over my data usage. Right now I'm using my phone hotspot. I do not have overages being reported when I use this connection. I also have used my daughters hotspot and NO problem. Face it , to whatever Verizon Tech may be reading this... The problem is there's a bug with the Jetpack 4g or a problem with it's data reporting. I don't believe a large corporation would try to dishonestly upcharge data. I used the old Jetpack in 2011 and 2012 and NEVER had an overage problem. I updated to this new one last November and didn't have a problem until about 2 months ago. I'm an older senior and this is a big problem on a fixed income. My internet usage is about the same as it's been for the past decade. That's why I called Verizon about this problem. I thought maybe the account had been hacked somehow and someone was piggy backing on my device but with the postings on this site and others I see it's a Verizon Jetpack problem! NO ONE wants to Help. The replies I get from Verizon is " Well, this is what the data report says, so you must be using it somehow, with updates or background programs etc. " When NOTHING has changed on my end and it doesn't happen on other WiFi equipment it's obvious this is a Verizon Jetpack problem.. I am just not going to use my Jetpack anymore and believe when I say it will NOT be recommended to anyone we know, not that that will make a dent in anyones life at Verizon, and I use to think it was really a great tool for traveling etc. My husband and I do have the contract with Verizon and will run it out but this has been a really bad experience. BTW..I only hook this up to our computer at home or when we use the tablet up at our cabin,.so only one device at a time and no big downloads.

How can I find out my data usage for the past 3 months?

Greetings all, I have been a long time Verizon customer, and as such I, along with my husband, was grandfathered into the unlimited data plan. When I last spoke to a representative, they informed me that the only way we were going to be able to keep our unlimited data was by paying the full retail price ($600+) to get a new phone. So we were considering upgrading and changing to one of the newer data plans so we could still get the discounted price on the new phone, but I would like to make sure I choose one with enough data, without paying for a bunch of data that I don't use, however MyVerizon only shows me the amount I have used since the start of the billing cycle. Is there a way to find out the data usage for both my husband and myself for the last 3 months so I can choose the right option?
Thanks in advance for your help!

Hello sweetpea1221! How exciting that you're considering upgrading with us. mrhelper is helpful, indeed. You can view your data usage for each line under the View Bill option via your My Verizon account. You can also view your 3 month average data usage with our Account Analysis feature. Here's a link that will be helpful in doing so http://bit.ly/vnLjqO. I'm confident that we have a great plan to match your data needs. Please let us know if you have further questions.
TanishaS1_VZW
Follow us on Twitter @VZWSupport

Data Usage - How much data is what???

I recently looked at my college freshman's data usage on our bill and was stunned to see the almost Incessant data usage at least 5 or 6 times every hour, even throughout the night. How can I tell if its her Droid collecting data when she isn't using it or her actually on FB, Twitter, etc. all day and night?

Lauren, some advice on this and for anyone with an Android.
Go to Google Play (the app store on the phone) and download Onavo Count. This will track the apps using the Data.
Give it a day or two and then look to see which apps are using Data.
Go into Onavo and into the list of apps and for those that are NOT e-mail or Facebook or other social media apps, change the setting to only use Data if Wi-Fi is available.
This will cut out ALL of the Bloatware trying to access data to see if there is an update to the app
It will also cause any other app on the phone to use Wi - Fi Data and only when Wi - Fi is present can it do its thing.
The data usage on my sons phone went from 2.4 GB per month to under 500 GB per month and most of it was the Bloatware programs calling home to see if it could update the bloatware.the rest was legit.

Major increase in data usage...could it be Facebook?

My mother barely uses data on her phone, so i got her the 300 plan...since my uncle installed the Facebook app onto her phone, her data usage went passed her limit...
is it really Facebook that is doing this? how could that be using so much data...and i know she rarely uses the Facebook app, so does it run in the background somehow? as far as i know, nothing else has been added to her phone

Try uninstalling the Facebook app and see if the data usage goes down.
Which phone do they have? Knowing exactly which model it is will help us know if we can offer any other suggestions to use for troubleshooting.

How is Data Usage Logged

Anyone have any idea how data usage is reported when viewing online... Don't quite understand how this works. I have unlimited plan but a little confused...
Here is an example of what is reported
What happened at 4am that generated 11MB of usage...Contacts backup? Why so much traffic?
09/18/2011 - 4:18 AM - UNLIMITED MEGABYTE ALLOW - 11724.57 KB
Also does each entry represent the amount of usage from the end of the previously logged entry to the next so from 6:22am to 6:57 am I used 267KB and then from 6:57am to 6:58am I used 33MB? How could that be and how could there be two entries for the same date and time (6:22am) ?
09/21/2011 - 7:30 AM - UNLIMITED MEGABYTE ALLOW - 12,015.85 KB
09/21/2011 - 6:58 AM - UNLIMITED MEGABYTE ALLOW - 33,614.36 KB
09/21/2011 - 6:57 AM - UNLIMITED MEGABYTE ALLOW -       267.49 KB
09/21/2011 - 6:22 AM - UNLIMITED MEGABYTE ALLOW -   32787.15 KB
09/21/2011 - 6:22 AM - UNLIMITED MEGABYTE ALLOW -        226.55 KB
If eventually I'm going to lose my unlimited data plan I have to know how this usage is being consumed so I can eliminate and avoid the apps that log the most usage.

ConfusedCS wrote:
Anyone have any idea how data usage is reported when viewing online... Don't quite understand how this works. I have unlimited plan but a little confused...
Here is an example of what is reported
What happened at 4am that generated 11MB of usage...Contacts backup? Why so much traffic?
09/18/2011 - 4:18 AM - UNLIMITED MEGABYTE ALLOW - 11724.57 KB
Also does each entry represent the amount of usage from the end of the previously logged entry to the next so from 6:22am to 6:57 am I used 267KB and then from 6:57am to 6:58am I used 33MB? How could that be and how could there be two entries for the same date and time (6:22am) ?
09/21/2011 - 7:30 AM - UNLIMITED MEGABYTE ALLOW - 12,015.85 KB
09/21/2011 - 6:58 AM - UNLIMITED MEGABYTE ALLOW - 33,614.36 KB
09/21/2011 - 6:57 AM - UNLIMITED MEGABYTE ALLOW -       267.49 KB
09/21/2011 - 6:22 AM - UNLIMITED MEGABYTE ALLOW -   32787.15 KB
09/21/2011 - 6:22 AM - UNLIMITED MEGABYTE ALLOW -        226.55 KB
If eventually I'm going to lose my unlimited data plan I have to know how this usage is being consumed so I can eliminate and avoid the apps that log the most usage.
Hi ConfusedCS,
Please keep in mind that this is a peer to peer forum and forum members do not have access to your account sensitive information; therefore billing or account sensitive answers will always be very general. While our Social Media Team monitors the activity on these forums, we are not able to provide account sensitive information on public forums like this one (for the integrity of your information). I encourage you to contact us directly for any account/billing specific questions.
We offer more efficient ways to get assistance for account sensitive issues such as the one outlined on your post. If you want me to contact you personally to address your data usage details please complete an account verification form at this LINK and send me a PM when done. I will call you upon review of verification form.
If you don't feel comfortable completing an online verification, you can also call us at 1-800-922-0204 for immediate assistance with your data details concerns from 6am to 11pm CST any day of the week including Sunday.
You can also contact us on Twitter @VZWSupport Monday to Friday 7am - 10pm and Saturday 7am - 4pm CST.

How to fix a corrupted data usage SQLite database?

I have an iPhone 5 running the latest iOS 8.0.2 and this phone is never jailbroken.
A few months ago I noticed my data usage was not updated anymore. I tried many things to restore it. Today I hooked up my iPhone to Xcode and there it revealed the problem in the device logs:
Sep 28 13:38:01 Marcels-iPhone Preferences[331] <Warning>: CoreData: error: (11) Fatal error. The database at /var/wireless/Library/Databases/DataUsage.sqlite is corrupted. SQLite error code:11, 'database disk image is malformed'
So apparently the data usage SQLite file on my iPhone got corrupted. How on earth can I restore this database?

If you are able, try modifying or deleting the account using "/Applications" > "Utilities" > "NetInfo Manager.app" - (be careful that only the user and not the entire "users" directory is selected when you delete).
Otherwise, the output from this commands might provide more info on the state of the user records, potentially providing a clue to how to fix it (if the second field in any entry contains anything other than asterisks, don't post them):<pre>nidump passwd /</pre>Also, if the user shows up using this command, that might provide another method for referring to the user using "NetInfo" based commands:<pre>nicl . -list /users</pre>If there aren't a lot of other users on the computer, you could always reset the whole "NetInfo" database as described in the document below. User accounts will have to be recreated (adjusting to match the original 'uid' values), and custom groups, share points, mounts, etc. (if any) will have to be reconfigured as well.
http://docs.info.apple.com/article.html?artnum=107210

Why did my data usage skyrocket with Ellipsis Jetpack?

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Same thing happened to me. Can't understand why. We'll see if they charge overages.

Ellipsis jetpack mismatch data usage with alerts

Ok, I have the ellipsis jetpack and for the past couple months I've had varying data usage issues...
This month, it mysteriously used more than 2 gb of data minimum without anything to my knowledge, being connected to it.
So I up the data and just dismiss it as the PlayStation 4 bring on and "the crew" coming out, since it may have updated content while I was sleeping for the other 9 gb.
But this morning, I have an email saying I've used 90% of my data allowance (of 20 gb). email time is 1:52 am, yet both the website and the jetpack show the data usage as of 6:18 am today 12/13 to be 15.3 gb (website says like 15.336).
This is frustrating to say the least, and really makes me like Verizon is trapping me into paying more money!
I also have family guard on the device and it's currently set to not allow more than 17 gb. It's been setup that way for probably a week now.
Also, before I upped the data cap from 10gb, I got two alert emails for each alert level, hours apart.
The first 50% was around probably 10 am, the second was late that night, after eight, I believe. Right around that same time, I got a 75% followed by 90, and later, another each of 75 & 90.
Imagine the frustration! Especially now that I'm paying an extra 4.99 a month to protect myself from going over the usage limit!
I was playing a ps4 game last night online (the crew), but didn't download anything outside of that, and watched a video or two on the net, both were short videos. All worked fine, and didn't have the email alert until this morning when I woke up.
Also: this is my first post, done from a tablet, so I'm sorry if it goes to wrong place

SHARED DATA DETAILS
Cycle Ends: 12/15/2014
Total Shared Data Used
15.366GB /20GB
Estimate as of 12/13/2014 12:51 PM
And yet I have an alert that says I've used 90%.. Copy/pasted below
Fri Dec 12 2014 11:52:56 PM from 900080002020
Verizon FamilyBase Msg: You have used about 90% of your data limit. When you reach your limit, your data use may be restricted for the rest of the cycle.
I have a 20 GB plan. 90% of 20 GB is 18 GB.

How can I reduce excessive data usage?

My wife and I recently moved to the country and have no internet available by a physical cable or wire from an ISP. Our internet service is provided through a Verizon Jetpack that we lease from Verizon. We have an iPhone 4s, iPhone 5s, an iPad 1, and an iPad 2 (both iPads are WiFi only)
Our problem is excessive data usage. Prior to our move, our iPhones each used approx .2GB per month. 16 days into our current billing month, the iPhones have each used approx 1.2GB, but our Jetpack (which creates our home WiFi for our iPads) has already used 10GB. We do not stream anything on our iPads. We use them in the evening for surfing the internet, checking Facebook, and playing Words With Friends. That's about it. The Verizon online data calculator indicates we shoud be using about 4GB per month based on our iPad usage. Yet my data usage log says that one night this week between 7:30 PM and 11:30 PM, our Jetpack used a full 1GB. Is it possible that our Jetpack is simply "burning up" GBs while we sleep?

On my iPhone 4 running iOS 6, Settings > General > Usage quotes the installed size of the apps not the data usage. I've just installed the Onavo Count which claims to record data usage of each app so one can see which the greedy ones are.

How do I keep track of data usage on the iPhone 5C?

I just purchased an iPhone 5C (my first smartphone), and I'm confused as to what exactly the GB information in the "Usage" menu under Settings-->General-->Usage means. Are those gigs that are listed how much I have used and available for storage ONLY, or does it also include LTE data usage? I just synced my phone with my iTunes library on my computer, and my "GB used" jumped from 1.0 to 6.3 GB. It seems to be under the heading "storage" and says I still have 7.0 GB available, so I'm inclined to think that it is only counting what I am actually storing on my phone, but if that is the case, then where can I check how much of my data for the month I have used? I am on a family plan, so I want to make sure I'm not accidentally driving our usage up. My Wifi connection at home is currently out, so I know I was using some LTE this morning, but I don't think it was very much. I figured out how to turn off LTE and 3G so I'm not accidentally using data now, but in any case, does anybody know where I can find my data usage info on my phone?
Thanks!

Under the Collection button you can add as many collections as you want.
I created one called "Reading". I then move the book(s) I am reading into that collection so I can just go to there to find my current books.
I also created one called "Complete" so I can remember which ones I can uncheck from iTunes.

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I spend quite a few months each year in Canada where I use a Telus Cellular Hub device which is also my WiFi Router. My iPhone 5 has Cellular Data set to "Off" which insures I won't be charged via my Verizon Wireless Service Provider for charges while in Canada. Trouble is Telus, Rogers and all the Canadian Internet Providers charge for all Data going through their Systems. Again, My Cellular Data on the iPhone 5 is turned off, but I use WiFi for such things as checking the Weather, or FaceBook, or searching the Web.
I believe that things may be happening in the background from various Apps that use quite a lot of Data. It could be that iCloud is part of the issue with things being backed up automatically. It also could be that Apps like AP or other News Apps are sending large amounts of Data in the photos associated with their New Stories, etc. I typically turn off the App Store "Updates" such that they don't automatically load. The FaceBook works now posted videos play when you are just scrolling through the News Feed.
I have been trying to fine an article somewhere which focuses on this specific problem but unfortunately many if not most articles are about folks worried about using Cellular Data while in a WiFi environment when their Cellular Data is turned on.
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Thanks for your comments, it is clear you understand my plight. The trouble is fully understanding what Apps and App Features are transferring data in the background any time you happen to turn WiFi to on (even if you have had it off most of the day or night). Obviously things like Location Services can constantly be sending and receiving data from my iPhone without any action on my part. Also if you have things like photo backup on the iCloud then each time you take a photo you are sending a copy out. All App Updates if set to Automatic also can add up to quite a bit of Data. Reading the News on AP or scrolling through FB News Feed is actually adding up to a lot of Data. There could be other culprits that I am not even thinking of. I don't want to turn Apps like Find My Phone off or turn iCloud off due to loosing the value of such a program entirely. Again thanks for your quick response.

I just restored my iPhone so i could get rid of my other data but all it did was increase my other data by .5 gbs. How do i get rid of the "other data"?

I just restored my iPhone so i could get rid of my other data but all it did was increase my other data by .5 gbs. How do i get rid of the "other data"?

kmsammon wrote:
... How do i get rid of the "other data"?
You will Not be able to get rid of it entirely...
Other is usually around 1 GB...
A ' Large Other ' usually indicates Corrupt Data...
First Try a Restore from Backup...
But... if the Large Other Persists, that is an Indicator of Corrupt Data in the Backup...
Then a Restore as New is the way to go...
Details Here > http://support.apple.com/kb/HT1414
More Info Here...
maclife.com/how_remove_other_data_your_iphone

Unbelievable Data Usage MiFi4620L Jetpack 5839 How Could It Be?

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