Unbelievably appalling service from BT - cannot re...

Please can anyone help me? I moved in to a new house a month ago. I then had a botched broadband installation by an engineer who told me when he came that he didn't really have enough time to do the job. He identified the wrong junction box then stapled a (white) cable all the way across my cottage (ys, wooden beams) living room and then, when he got no signal, realized he'd connected up the wrong box ("I should have looked," he said: "sorry about that.") The right box has a very nice plug socket for the router right next to it and is on the side of the room I wanted it. So: router in the wrong place, fed by ghastly cable that shouldn't be there. He then tells me how he has no time to fix it ("three more jobs to do before 3 pm and it's Friday"). Oh - and there's no Broadband either (tells me it will connect later but, of course, two weeks later I am told the box up the road didn't then even have a the capacity to feed to my house - so that was, shall we say, economical with the truth. OK. He lied). Now, after a week of fruitless 'phone calls, Ruchir, supervisor in customer services, tells me that I will have to pay for re-installation. He tells me that "I have to see his point of view." When I decry his unbelievably careless point of view he just puts the 'phone down. And yes - I was polite throughout. No one else at BT is interested and, anyway, there's no way to reach someone with any interest in customer service or discretionary authority. Please, please, please, can someone get me out of this mess?

Hi gie101,
Welcome to the community forum and thanks for your post.  This forum is normally a place for customers to help each other but the community isn't going to be able to help in this particular scenario so I'll get this pick up from here.
Sorry that the engineer didn't install the broadband during the agreed visit.  Your post doesn't make great reading if I'm perfectly honest 
No need to worry as we'll pick this up and get you sorted.  Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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    Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
    Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
    Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
    Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
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    Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
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    Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
    Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
    Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
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