Unble to sync. address book GAL

Dear all, i have oracle outlook connector installed at my company some user have outlook 2000 and some of them 2002. i am not able in both outlook to sync. address book the synchronization button is disabled (grayed). i tried to set it from the oracle connector tab in the outlook options but can't find this tab.
i tried to follow the following note wiht no luck
"7. How often is the GAL refreshed? How do you control the refresh from an OCFO Perspective? Answer ------ The GAL can be refreshed in two different ways: automatically and/or manually. (a) Automatic Refresh: -Select the Tools Menu -Choose Options -Select the "Oracle Connector" tab -Press the "Calendar Options..." button -In the Address Book section, make sure that the following box is checked: "Automatically refresh the Global Address List when working online" By default, the GAL is assumed to be valid for 7 days. (b) No Automatic Refresh: -Select the Tools Menu -Choose Options -Select the "Oracle Connector" tab -Press the "Calendar Options..." button -In the Address Book section, make sure that the following box is not checked: "Automatically refresh the Global Address List when working online" (c) Manually: Regarless of whether or not you are automatically refreshing the GAL, you can decide to update the GAL manually. To do so: Outlook 2000: -Select the Tools menu -Choose Synchronize -Then select "Download Address Book..." Outlook 2002/2003 -Select the Tools menu -Choose Send/Receive -Then select "Download Address Book..." You will then see a progress bar and a completely new version of the GAL will downloaded -- this may take a few minutes. "

Add this line to your calendar server's unison.ini file, this will make the GAL update automatically. You can also manually update by going to the Tools menu, select Send/Receive and click "Download Global Address List"
[OUTLOOK_CONNECTOR]
gal-minimal-lifetime-days = 1

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