Unblocking the Service Contracts creation

Hi,
I am trying to create the service contract using CRM_ORDER_MAINTAIN.
But while execution of this FM, it was giving the exit message as
<b>"Business transaction type Service Contract. is blocked for further business
transactions"</b>.
Can any one please guide me to unblock this service contract?
Thanks for thier help.
Regards,
Gopinath Addepalli.

Have a look at the customizing for your transaction type. There you need to un-set the inactive flag. Also make sure you have the correct settings for the subgroup 'Allowed Channels'.
Regards, Kai

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Is it necessary to create a Billing Plan for the Service Contracts

Hi All,
Is it necessary to create a billing plan for the service contracts.
My requirement.
In CRM 7.0, we created a service contract. For the item in that service contract there is a Billing Plan tab.
In that tab we have the dates for Period, Billing Date etc.
Now our requirement is to get the Billing Date quarterly. For this we created date rules and date profiles and assigned these date profiles to header and item level transactions.
And we are able to see the date rules under the drop down of the billing date.
I copied the standard date rule BILL004 to ZBILL004.
But when we changed to our date rule it is not changing to quarterly date.
Can you please let me know what are the configurations to be done for this.
Is the billing plan has to be created for this kind of scenario.
Thanks in advance
Thanks and Regards,
Raghu

Hi
On OK button's action you can Destroy the window and navigate to Page1.
Go through this link for more details and a step by step guide for creation of pop ups and dialog boxes
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/903fed0d-7be4-2a10-cd96-9136707374e1?quicklink=index&overridelayout=true
Hope it works
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Suresh

How to know an order number from the service contracts table

Hi all,
I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
please point me in a direction so as to which tables i should be lookling at.
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Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

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Hi Gurus,
I have requirement to add the new line item in the service contract. Details are as follows.
as per the requirment, manually we are entering the outbound category via web Ui (service -> service contract).Now I have to develope a badi/method in standard badi exec_methodcall_ppf which will insert a new line item with the same material as of outbout category but with the item category as inboud.
could you please help in how can I maintain the new line time. I know we have to use the crm_order_maintain FM but I'm confused what all parameter we need to pass to maintain this.
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Hi Paul,
It seems there is no option in changing the condition records at the billing plan item level.
Please try the following.. see if it helps. To execute the invoices with new condition record values directly, make the settings at the billing item category level goto -- the billing document frame -- under serivces frame -- pricing type select option Carryout new pricing (Option B). This option updates the billing document at the time of invoicing with new price calculation.
please see if this can help you out.
Have a good day!!!
Nandu

Can i enhance a table via eewb for the service contract?

Hi, expert
I want to enhance a table for the service contract,
when i use eewb to do the enhancement, i find only the BUPA can do table enhancement.
Or i can create a tran. table and display the data via a table view on the web ui ,
but how to save the data of the table view when i click save button on the Web UI ?
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Oliver.

FYI: Found the problem. In the Administrator's Guide (of course not in the supplied packages documentation about DBMS_JOB) I found:
"How Jobs Execute
SNP background processes execute jobs. To execute a job, the process creates a session to run the job.
When an SNP process runs a job, the job is run in the same environment in which it was submitted and with the owner's default privileges.
When you force a job to run using the procedure DBMS_JOB.RUN, the job is run by your user process. When your user process runs a job, it is run with your default privileges only. Privileges granted to you through roles are unavailable."
And of course we had set up our users to get all privileges through Roles, so CREATE TABLE wasn't one of my DEFAULT PRIVILEGES!
It sure would be nice if Oracle documentation could get its act together and provide ALL information about a topic in a logical place. The effort to find the information about privileges occurred after it took me 1/2 hour to figure out why my submissions were failing - I didn't have the ';' included in the quoted string for the procedure to be called - which I only figured out after looking at the code for DBMS_JOB where it made the note to make sure you include the ';'. Wouldn't it be good to have that MINOR DETAIL mentioned in the description of DBMS_JOB.SUBMIT?????

Ship to address on the service contract

Hello
The service contracts are getting created without ship to address from OM and IB.
Is there a way to get the ship to on to service contract automatically?
Regards
Srini

Hi Srini,
The standard functionality is for Ship to details to be passed to Warranty contracts from OM but not IB.
If this is not your experience please log an SR so support can investigate further.
Regards,
Mark.

How do we know, when the service contract is last modified ?

How do we know, when the service contract is last modified and by whom ?
thanks
siva
Edited by: sivapara on Nov 24, 2008 3:14 PM

To add also in OKC_K_HISTORY_B for some actions.
Thanks
Nagamohan

Documentation on APIs for the Service Contracts.

Hi,
Can anyone please, point out some documentation for the Public APIs provided under the Service Contracts for R12.
Though I can look at the source code of the APIs, I cannot figure out what parameter is used for what, due to lack of proper comments in the PL/SQL code.
Any pointers would be of great help.
Thanks in Advance,
Vijay

Please review the following notes/docs, it may be helpful:
Note: 421170.1 - R12 Oracle Service Contracts And Integration Repository Access
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=421170.1
Oracle Integration Repository User's Guide
http://download.oracle.com/docs/cd/B40089_09/current/acrobat/120irepug.pdf

Dump OBJECTS_OBJREF_NOT_ASSIGNED on service contract creation

Hi All,
I am working on crm upgrade from 7.0 to ehp3.
After upgrade, I am facing the dump when creating the new service contract from New-->By selecting the Transaction type.
Please find the below dump description.
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
ABAP Program           CL_BT112H_S_ITEMLIST_CN01=====CP
Application Component CRM-BTX-CTR-SCO
Short Text
     Access using a 'ZERO' object reference is not possible.
Error analysis
    You are trying to access a component with a 'ZERO' object reference
    (points to 'nothing'). Variable: " ".
    An object reference must point to an object (an instance of a class)
    before it can be used to access a component. The reference has either
    never been set, or it was set to 'ZERO' with a CLEAR statement.
Information on where terminated
    The termination occurred in ABAP program "CL_BT112H_S_ITEMLIST_CN01=====CP"
     in "ON_NEW_FOCUS".
    1 METHOD on_new_focus.
    2
    3   DATA lv_collection TYPE REF TO if_bol_bo_col.
    4   DATA lr_entity     TYPE REF TO cl_crm_bol_entity.
    5 ************************************************************
    6
>>>>>   IF gr_tvc->gv_fast_mode_enabled EQ abap_true.
    8     trigger_coll_determ( focus_bo ).
    9   ELSE.
   10     lr_entity ?= focus_bo.
   11     TRY.
   12         lv_collection = lr_entity->get_related_entities( iv_
   13       CATCH cx_crm_genil_model_error cx_sy_ref_is_initial.
   14         RETURN.
   15     ENDTRY.
Can anyone please help me in resolving the issue.
Thanks & Regards,
Chiru

I'm afraid not, I'm still in ehp2, I just pointed to the note to ensure you started from there, I don't know if Nicolas Busson or Christian Drumm can help you from here keep us updated!

Not able to add PDF or JPEG file on the Service contract

Hi All,
Not able to add PDF or JPEG file on the Service=>Service contract=>Attachment TAB
The error message getting displayed "This entry already exists in the following tables "(ATC1) (ODBC - 2035) [Message 131 - 183] "
Could anybody help me to sort out this issue.
Thanks,
Vishwanath

Hi,
Would you please run the above query at your side
select * from atc1
where absentry not in (select absentry from oatc)
and in case you get any results, please log a message for SAP support on Service market place
Regards
Vikas
SAP Business One Forums Team
Edited by: Vikas Rastogi on Jan 13, 2009 9:52 PM

Service Contract creation from Quoting

Hi All,
Is there a way to create service contracts directly from Quoting..?
Thanks,
Dinakar.

Dinakar,
IB is created as soon item is received into inventory if the item is IB trackable. After that we keep updating it (if it non-serial control they keep splitting the instances to create new ones). If you ship the staus and ownership changes keep happening.
Essentially I am not sure whether you are negotiating the contract for a product that you have already sold(shipped) to the customer or you are trying to create a contract for product you are trying to sell (you are negotiating product pricing and service pricing and want to ship and create contract).
If it is first case you always refer to the customer product as service reference and then create contract from quote (enhancement). You can use Post hooks to generate an event and create contract based on that based on the quote acceptance process.
In the second case you have to ship the product to the customer hence you are creating a sales order and shipping it. So if you enter service references in the quote they will automatically flow down to the order and will create a service contract once you run the integration program.
Hope I am clear in my explanation.
Thanks
Nagamohan

Error in saving the Service Contracts, Orders and Confirmation

When we try creating the following document types in CRM4.0 and try saving we are getting the error as below.
'An error occurred in system during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
We had cusotmised as per the earlier queries on similar subject
maintained following in customizing :
SPRO\CRM\master data\organizational management\cross-system assignment of Organizational units\
- assign billing units to sales organizations
- assign billing units to services/sales organizations
Billing Unit is a specific role of a Business partner.
But still the error persist. May we seek the expertise who have oversome silmilar issue.
Regards
Rafiq

Hi
i have got the answer for this question, i updated the registry with the correct file path, and then closed the registry, the services.msc file is automatically updated with the correct path
and then started the CSService, then went to the OEM setup i clicked Retry buton, then it went through.
Thanks to all the viewers.

Service contract creation trouble.

Hi, SAP GURUS,
                             i want to create a sevvice contract.So while i was creating in va41 it is giving the error of
                                use rule with base line date= todays date for period
                               use rule with base line date= todays date for horizons
                             maintain this in custamizing
                            just like billing plans i tried to correct the baseline date in date categories of contract date categories
                           but somehow i am not getting it. Please do help me.
                           Thanks & regards
      Rahul

Hi
U want to make the msg as warning or error
or
U want to edit the msg description.
Vijay

Adding Objects to Object List on the Service Contract Line Item

Hi,
I want to add a new fields at the object list. This is identified as configurable when I click on Configure Page button. Now when I add click on new field it which object should I select to enhance Object List.
<< Moderator message - Please do not promise points >>
Thanks and Regards,
Edited by: Rob Burbank on Dec 16, 2010 3:59 PM

As books is a list of String it can't accept a Book object !
LinkedList<Book> books = new LinkedList<Book>();

Creation of Service Contract from Inbound IDOC

Hi Experts,
I am using Inbound IDOC type ORDERS02 with message type ORDERS for creation of Sales Order. Now my requirement is like to create a Service Contract from that Inbound IDOC. The IDOC type contains all the data require to create a Service Contract. The scenario is like, after creation of Sales Order it will check for the corresponding Service Contract exits or not by querying on a Z table which contains all those entries.
So my idea is to create a Z Program, in which it will check for the Service Contract and will create the same by reprocessing the same IDOC or by calling some Function Module. Please suggest how shall i proceed to create a Service Contract.
Is there any way to reprocess the IDOC or to collect the Data from the IDOC segments pass them to a FM which is responsible for creation of Inbound IDOC. Please suggest if this is feasible.
Thanks in Advance.
Regards,
Priyabrata.

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

Unblocking the Service Contracts creation

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