Uncaught exception:java.lang.error

its been almost a month since i am facing this error. i have tried updating my softwares but it keeps on repeating. and just because of this my bbm is not working. can you please help me. i am really irritated by this. if not can you tell me where to go?

amityville wrote:
its been almost a month since i am facing this error. i have tried updating my softwares but it keeps on repeating. and just because of this my bbm is not working. can you please help me. i am really irritated by this. if not can you tell me where to go?
Hi amityville,
Please wipe your BlackBerry andreload your OS. Read thes 2 articles.
How to delete all data or all data and applications on the BlackBerry smartphone
How to perform a clean reload of the BlackBerry Device Software for Windows
Hope that helps.
Good luck!
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Similar Messages

The technique to solving Uncaught exception: java.lang.Error (and probably many like it too)

It was a blessing in disguise that the above error came about or else I wouldn't have taken the effort to find a solution. At first, I tried to delete several apps, do a hard reboot several variations but it still wouldn't go. Then I thought of downgrading the OS back to the default version so that made me give the Blackberry Desktop Manager a try. Linking handphone to notebook, it was only then I found out an updated version was available so immediately I decided to update since the jump from version 5 to 6 was worth it. After the corrupted version was wiped out being replaced by a newer one, my problem was solved!
ubuntu: Linux for human beings

poppi2000 wrote:
Hi,
After downloading the twitter app the following shows when I try to open it.
uncaught exception: Java.lang.Error
Does anyone know what it means and how to fix it.
Thanks!
Hi
1. Try to remove the batteries first reboot that will clear the application error
2. Also try uninstalling the last application you installed before the error appears and reboot / unplug the battery. You can reinstall these applications later.
3. If it still errors, you can wipe your handheld to clear / delete all the applications and reinstall the application required. How to delete all data and applications from the BlackBerry smartphone using the Security Wipe optio...
4. The final solution is to reinstall OS or all OS upgrade to the latest version. How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Uncaught exception: java.lang.Error: 137 in JavaFX

Hi
I am getting the error mentioned in subject while trying to Run a JavaFX application "Run in Mobile Emulator" mode. I am trying to use split() to separate concatenated String. The code snippet is given below :
*onMouseClicked: function(e : MouseEvent) : Void {*
println("Inside on Mouse Clicked...");
var sample = "Sherlyn|masrrev|Other";
var names = sample.split("\\|");
*println("{names.toString()}");*
The error that I get is pasted below:
*Inside on Mouse Clicked...*
*Uncaught exception: java.lang.Error: 137*
*- testsplit.Main$2.lambda(), bci=43*
*- testsplit.Main$2.invoke(), bci=2*
*- testsplit.Main$2.invoke(), bci=5*
*- javafx.scene.Node.mouseClicked$impl(), bci=68*
*- javafx.scene.Node.mouseClicked(), bci=3*
*- com.sun.fxme.runtime.FXNodeDelegate$4.run(), bci=6*
*- com.sun.fxme.runtime.RunnableQueue$Manager.run(), bci=86*
*- com.sun.fxme.runtime.RunnableQueue.run(), bci=38*
testsplit is the Javafx project created in Netbeans.
However the same application executes without any error when run in "Standard Execution" and "Run in Browser" mode. I am using Netbeans --> right click on the project --> Properties --> In Project Properties Window choose --> Run --> Standard Execution. or --? Run in Browser.
Is it that split() is not supported by Mobile Emulator? Please do get back to me if anybody has any answer to this.
Thanks in advance..
masrrev

I don't have NetBeans, so I can't answer for sure.
I had to [read a bit|http://developers.sun.com/mobility/personal/articles/pbp_pp/] on differences between profiles, in particular [between CDC and CLDC|http://www.java-tips.org/java-me-tips/midp/what-are-cdc-and-cldc.html]. Apparently StringTokenizer belongs to CDC, which is available only to high end mobile devices. If I look at [Semsung phones' Device Specifications|http://developer.samsungmobile.com/Developer/index.jsp], most of them, for example, support only CLDC 1.1 with MIDP 2.0.
On the other hand, [MIDP 2.0|http://java.sun.com/javame/reference/apis/jsr118/] seems to have even less classes & interfaces than you show, so it is confusing.
Here is the dumbest method, doing all the work by hand. Not properly tested due to lack of time (check with separator at end, at start, consecutive, no separators...):
function SplitCLDC(string: String, separator: String): String[]
var parts: String[];
var prevPos = 0;
while (true)
    var pos = string.indexOf(separator, prevPos);
    if (pos < 0)
      var lastPart = string.substring(prevPos);
      insert lastPart into parts;
      break;
    var part = string.substring(prevPos, pos);
    prevPos = pos + 1;
    insert part into parts;
return parts;
}

Bold 9900 Uncaught exception: java.lang.Error

MY BOLD 9900 IS RUNNING ON OS V 7.1 AND I WHEN EVER I START UP MY BB IT GETS A POP UP SAYING: "Uncaught exception: java.lang.Error".
NOW I HAVE RELOADED THE OS AND DONE MANY THINGS TO CURE IT I RESEARCHED EVERYTHING TO FIX THIS ERROR BUT NOTHING SEEMS TO WORK ANY IDEAS ???

Hi psn93
Welcome to BlackBerry Support Forums
If you already tried reload without success, then you may need to use some third party software like BBSAK to compltely wipe your device and then load a fresh OS pack on your device.In addition please remember after installing the OS don't restore anything from the backup files,do a selective restore i;e , restore only your Contacts and calander entries. Try this again :
1.Locate your Carrier and Download the OS you desire from here and Install it in your PC or Laptop Carriers
(make sure you are downloading for the same model as you have )
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then if it allow perform your backup of your device.
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) Skip step- 3 if using your Carrier OS pack .
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
4. Use BBSAK from http://bbsak.org/ and wipe the device then after you get the error 507 ( no OS ) then proceed to next step.
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Update will continue just follow the onscreen instructions,when it completes see if problem resolves.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

MediaPlayer crashes with Uncaught Exception: java.lang.Errror: 137

Hi,
I have a media player running on JavaFX 1.2 Mobile using Netbeans 6.7.1 with DefaultFxPhone emulator using JDK 1.6 Update 14.
When starting or stopping the media player (ie. calling mediaplayer.play() or mediaplayer.pause()) using a onKeyPressed or onMousePressed event it causes this error. If i call mediaplayer.play() anywhere else in my code the media plays fine.
the complete error is:
Uncaught exception: java.lang.Error: 137
- net.demo.javafx.mobile.defaultmediaplayermobile.DefaultMediaControlComponentMobile$2.lambda(), bci=190
- net.demo.javafx.mobile.defaultmediaplayermobile.DefaultMediaControlComponentMobile$2.invoke(), bci=2
- net.demo.javafx.mobile.defaultmediaplayermobile.DefaultMediaControlComponentMobile$2.invoke(), bci=5
- javafx.scene.Node$NodeInputListener.mouseClicked(), bci=114
- com.sun.fxme.input.ReleaseEvent.dispatch(), bci=131
- com.sun.fxme.input.MouseEventDispatcher.run(), bci=71
- com.sun.fxme.runtime.RunnableQueue$Worker.run(), bci=222
The event listener contains code like:
onKeyPressed: function (e:KeyEvent){
mediaPlayer.play();
Also the exact same code works fine when run as a desktop application in netbeans (as opposed to mobile).
Any help would be greatly appreciated,
Dave.

Thanks for the suggestion, but it doesn't quite solve the problem. It looks to me in the media browser tutorial the user has an icon on the screen to re-orientate it. I'd hoped the system could detect the screen orientation changing automatically - hence the need for the bind. I guess that the fact that the medial browser tutorial doesn't do this suggests its not currently supported functionality.

BB 8800 gives error "uncaught exception: java.lang.ClassCastException"

Hi,
after connecting the 8800 via bluetooth with the new RNS310 radio in my car the 8800 shows the error message "uncaught exception: java.lang.ClassCastException" when the RNS310 tries to access the phone book and to download it to the radio-internal phone book. The option for the bluetooth connection in the 8800 is set to
- not "visible",
- address book transfer "all entries",
The event log shows the folllowing entries:
guid:0x9C3CD62E3320B498 timeUTC) Wed Aug 10 17:28:53 2011 severity:1 type:3 app:Java Exception data:
ClassCastException
No detail message
net_rim_bluetooth
BluetoothDeviceManagerImpl
getAddressCards
0x1C68
net_rim_bluetooth
PBAPServer
<private>
0xA270
net_rim_bluetooth
PBAPServer
<private>
0xA650
net_rim_bluetooth
PBAPServer
onGet
0x9EAA
net_rim_bluetooth-1
OBEXServerSession
handleNextRequest
0x29E1
net_rim_bluetooth-1
OBEXServerSession
run
0x2769
net_rim_cldc-1
Thread
run
0xB767
Is there any possibility to update the 8800 software / firmware to get rid of the error? I always have to disconnect the battery and restart.

There is a loader.exe tool located in C:\Program Files\Common Files\Research In Motion\AppLoader (or if you are using a 64 bit C:\Program Files (X86)\Common Files\Research In Motion\AppLoader
Remove the battery from your BlackBerry and launch the Loader tool. You will see either USB PIN: Unknown or your actual device PIN.
As the loading process starts, there will be a list of steps to be completed in the loading process. One of those steps listed will say "Wait for Device Initialization". When you see the arrow get to this steps, reinsert your battery.
If you still get the same error, let me know and we will investigate further from there.
Good luck!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

App World Error! Uncaught exception: java.lang.OutOfMemoryError

Hello there!
I downloaded the new updated version of App World. The installation went perfect. When I went to go into my appworld, I get this error: " Uncaught exception: java.lang.OutOfMemoryError"
It won't even open up App World at all! I've tried pulling the battery, I've uninstalled and reinstalled...and nothing has worked!
Please help!!!
Oh! I have a Curve 9300 and the carrier is Telus

I would suggest performing a backup of your BlackBerry smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

App world is showing this error "Uncaught exception: java.lang.NoClassDefFound Error"

Few days back I received some App world updates through wireless network. After installing those updates and restarting mobile when I clicked on App world icon following error is being displayed "Uncaught exception: java.lang.NoClassDefFound Error". In fact I can't enter into appworld.
Please suggest remedy
Regards,
Hitendra SIngh

Hello hitmech07,
Go to www.blackberry.com/appworld on your BlackBerry smartphone browser and attempt to reinstall the appliction.
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Hi plZ help me to fix the error to my Blackberry 9300 Uncaught exception: java.lang.NullPointerException

; hi good plzz do help me to fix the error to my bb9300 i just update my bb9300 the the i see
error b Uncaught exception: java.lang.NullPointerException anyone here can help me to fix i appreciate

I am guessing that you are not a Java developer, and it is not your application that is causing the Null Pointer Exception.
It sounds like you have updated the OS on your Blackberry device and one of the applications that you have installed is not coping with the upgrade.
If you press on an application icon and then that causes the error, then you know there is a problem with that application and so you need to report this to the developers of that application and get an updated version.
If this is happening when you restart your device, then it appears that one of the installed applications is failing at start up time and so it is not obvious which application. So you need to see which of your applications doesn't appear to be providing all the functions it used to, and it would be a good guess that it is that application that is causing the problem. Again you need to go back to the developer to get an update.
Let us know if that does not help.
Also you have posted in the Java developer forum. If this really is not your program causing the problem, then I suggest a better place to post a question relating to the 9300 is in the appropriate device forum here:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/bd-p/Curve

Uncaught exception: java.lang.NullPointerException error after connecting to BlackberryPlaybook

Hi,
I know that there are many other threads about this error but they're all to do with bbm.
I have this error with my web browser, whenever I press the button for options, everything in the browser freezes. If I hold down the options button my multi task bar DOES pop up, but my browser is still frozen and if I leave and return the error ( Uncaught exception: java.lang.NullPointerException ) pops up.
I noticed this started happening after I began using bridge and tethering with my playbook.
The first time it happened I rebooted my phone and it DID work but I can't keep rebooting my phone for this, can I?
My phone is now almost two years old (come this December) somebody please help? I don't want to send it in for repairs.

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Uncaught exception java.lang.ArrayIndexOutOfBoundsException in J2ME

hi all,
i found a strange error (uncaught exception java.lang.ArrayIndexOutOfBoundsException) every time when i tried to developed a MIDlet and servlet to retrieve data from database. can anyone tell me why this error occur? this is example of MIDlet code:
public void checkResult() {
HttpConnection conn = null;
InputStream is = null;
OutputStream os = null;
byte[] receivedData = null;
String userid = "123";
try {
String url = getAppProperty("Result.URL");
conn = (HttpConnection)Connector.open(url);
     byte postData [] = ("userid=" + userid).getBytes();
conn.setRequestMethod(HttpConnection.POST);
conn.setRequestProperty("User-Agent", "Profile/MIDP-1.0 Configuration/CLDC-1.0");
conn.setRequestProperty("Content-Type","application/x-www-form-urlencoded");
     conn.setRequestProperty ( "Content-Length", Integer.toString (postData.length));
conn.setRequestProperty("Connection", "close" );
conn.setRequestProperty("Content-length",Integer.toString(postData.length));
     os = conn.openOutputStream();
     os.write(postData);
     os.close();
     is = conn.openInputStream();
     String contentType = conn.getType();
int len = (int)conn.getLength();
if (len > 0)
receivedData = new byte[len];
int nb = is.read(receivedData);
else
receivedData = new byte[1024];
int ch;
len = 0;
while ((ch = is.read()) != -1)
receivedData[len++] = (byte)ch;
response.setText(new String(receivedData,0,len));
display.setCurrent(outputForm);
catch (IOException e) {
System.out.println(e.getMessage());
e.printStackTrace();
finally {
try {
if (is != null) {
is.close();
if (os != null) {
os.close();
if (conn != null) {
conn.close();
catch (IOException e) {
from alice

That would be a point where I miss bounds checking on your part:
receivedData = new byte[1024];
int ch;
len = 0;
while ((ch = is.read()) != -1)
receivedData[len++] = (byte)ch; // what happens if more than 1024 characters come along??
}Otherwise the exact line of error, the stack trace or some context would be helpful.

Uncaught exception: java.lang.NoClass DefFoundError ror

Hello I am running on the bb bold 9700. I have os 5. Ever since the latest update on the blackberry app world, it has not worked properly. First off it did not even show. I looked under the applications and I deleted it from there, then reinstalled it. Once I restarted my bb, the error came up with Uncaught exception: java.lang.NoClass DefFoundError. Then I still did not see app world again. Any ideas what there is to do?

I have exactly the same problem in exactly the same circumstances. Can anyone please help??

Cannot pair Bluetooth with 2008 BMW - 'Uncaught exception: java.lang.Classcast Exception' message

I have been trying to pair my 8100 with my new 2008 model BMW 135i built in car kit using Bluetooth set up. The phone finds the car kit and the two appear to pair (confirmation numbers entered etc) but then the Smartphone screen freezes and the following error message appears 'Uncaught exception: java.lang.Classcast Exception'. The phone cannot then receive or make calls (won't even turn off until battery removed). Have been through the whole process several times. The car will pair with other phones and my 8100 will pair OK with other devices. Can anyone help?
Thanks, Paul.

I have got aorund the problem by disabling address book transfer. I can now receive calls and make outgoing calls by either dialling on the blackberry itself or using the BMW idrive controller. It is better than nothing and my main use anyway is for incoming calls while driving. The whole idea of the integrated system was to be able to scroll through the address book on the steering wheel buttons and view the address book entries on the satnav screen.
I have had similar problems in the past with an integrated system in a Porsche. The Blackberry never establised bluetooth contact with that system at all.

Uncaught Exception: java.lang.NullPointerException

Hi,
My BB 8220 flip has always had battery problems. Lately the battery dies after only 8 hours in standby mode. The last time it died was two days ago, and after four hours of charging it finally turned back on - only to have the error 'Uncaught Exception: java.lang.NullPointerException' showing on the screen. I have noticed that now the Call Log does not work for Incoming, Outgoing and Missed calls. The SMS has also mysteriously disappeared so I am unable to send and receive texts. My address book is still intact. I don't have a data plan so I do not have any extra applications on the phone, simply what it came with. I have tried to reboot (removing battery) a few times, but the error has not fixed itself.
Any simple ways to fix this error, or is my phone beyond repair?
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Given your description, I advise an OS reload or upgrade. From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Uncaught exception java.lang.nullpointerexception on 9300

Help - please can some one help. I get the above msg (uncaught exception java.lang.nullpointerexception) when I try and access my emails or txt msg. I can make & recieve calls. Have tried removing battery and resetting, also removed the email and reinstalled, but still get the same error. I havent added any new Apps or downloaded any thing on the blackberry.
Thank you in advance for your help

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

8350i uncaught exception java.lang.NullPointerException after hard reset

basic info:
8350i
v4.6.1.204 (Platform 3.0.0.73)
Desktop Manager 4.7
everything is good except that i've been using two batteries, one in the phone and one in a charger. when the phone's battery is almost drained i swap it with the charged one which of course causes a hard reset.
this procedure was working well for at least a week or two until last month when i swapped batteries - after the hard reset i got
uncaught exception: java.lang.NullPointerException
i could make calls but all other software seemed corrupted... virtually nothing else worked... icons missing etc.
tried all sorts of solutions but the only thing that fixed it was a full on device software erase/reload, then a data restore from previous backup. at the time i figured it was just a random thing and was glad to learn how to do a complete software reload.
then yesterday it happened again (again, immediately at the end of the security check after hard reset). now i'm afraid to swap batteries because it would appear that every time i hard reset there is a 10% (my guess) chance of software corruption and a complete reload takes a significant amount of time.
has anybody else noticed this? does anybody have a solution?
can i swap batteries without a hard reset; i.e. swap while plugged into power? i haven't tried this yet for fear of causing my BB harm.
any help is appreciated,
john d.
Solved!
Go to Solution.

Hello, John.
Make selective backup as it is described here:
http://supportforums.blackberry.com/rim/board/message?board.id=8100&view=by_date_ascending&message.i...
Backup only information that you need.
There is described the purpose of every database you can observe when you're doing the selective backup:
http://www.blackberry.com/btsc/KB03974
When you have done selective backup do the following.
On your device go to: Options - Security Options - General Settings
Open menu and select "Wipe handheld"

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