Uncaught Exception: java.lang.NullPointerException

Hi,
My BB 8220 flip has always had battery problems. Lately the battery dies after only 8 hours in standby mode. The last time it died was two days ago, and after four hours of charging it finally turned back on - only to have the error 'Uncaught Exception: java.lang.NullPointerException' showing on the screen.  I have noticed that now the Call Log does not work for Incoming, Outgoing and Missed calls.  The SMS has also mysteriously disappeared so I am unable to send and receive texts.  My address book is still intact.  I don't have a data plan so I do not have any extra applications on the phone, simply what it came with.  I have tried to reboot (removing battery) a few times, but the error has not fixed itself.
Any simple ways to fix this error, or is my phone beyond repair?
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Given your description, I advise an OS reload or upgrade. From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

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    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 25
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 24
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 23
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 22
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 21
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 20
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 19
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 18
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 17
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 16
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 15
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 14
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 13
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 12
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 11
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 10
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 9
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 8
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 7
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 6
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:37 2012  severity:0 type:2 app:UI data:NPWE RibbonLauncherApp@8c8b99e8 5
    guid:0xDDA0BC913B6AAEEC time: Fri Dec 21 07:17:38 2012  severity:0 type:2 apphoneApp data:PHONE-ons=null
    guid:0xC31770293597F1DE time: Fri Dec 21 07:17:38 2012  severity:0 type:2 app:USF data:USF[ (COM) Help - 11373ms (11.373s ) ]
    guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:HomeScreen App data:TraceBackMessage: Uncaught exception: java.lang.ArrayStoreException
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:UI data:GS+Q2 6c66464enet.rim.device.internal.ui.component.Trace​BackDialog
    guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:HomeScreen App data:TraceBackMessage: Uncaught exception: java.lang.ArrayStoreException
    guid:0xBEF92E11214401C3 time: Fri Dec 21 07:17:39 2012  severity:0 type:2 app:UI data:GS+Q2 a95e1259net.rim.device.internal.ui.component.Trace​BackDialog
    guid:0x97C9F5F641D25E5F time: Fri Dec 21 07:17:39 2012  severity:0 type:2 appystem data:AMOS com_emacberry_FileScout(216)
    guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012  severity:5 type:2 app:App Perms data:d com_emacberry_FileScout:13
    guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012  severity:5 type:2 app:App Perms data:d com_emacberry_FileScout:29
    guid:0xC1A90F9B4F904C57 time: Fri Dec 21 07:17:39 2012  severity:5 type:2 app:App Perms data:d com_emacberry_FileScout:34
    guid:0xA9D098450BA333E9 time: Fri Dec 21 07:17:40 2012  severity:0 type:2 app:HomeScreen App data:HomeScreen registerAction net_rim_bb_qm_msn.Windows Live Messenger

    Hello!
    Given your description, I fear you have no choice but the drastic measure you dislike...if something has introduced OS level corruption, then nothing less will cure that. You may want to try this procedure to perhaps narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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