Uncaught Exception message !!! PIN21118920

Encountered this strange problem with the message pop and hang the unit since 12-12-2009:
Uncaught exception:
net.rim.device.api.system
objectGroupReadOnlyException.
Switch off the unit, remove the SIM card and restart and problem still pesist. Call service provider Maxis, advise to visit their nearest sales and customer centre . At the centre their personnel said that I have to download via the BB desk manager. Why can't the call centre just advise to do the simple procedure rather to waste my time to travel from office to their centre. Carry out as per their advise and problem still pesist. Call again their call centre and advise to log to this website to download www.blackberry.com/Download/entry.do?code=58AE749F25EDED36F486C85FEB3F0AB Again did as advise, it needs some 7-8hour, just let the downloading process run however it got halt after 5.5hour. Just wonder what next, is it fate is not with me to have BB8900 and revert to my NokiaE71?? Please assist to get me out of this Uncaught exception

Hello hacheyd,
Welcome to the BlackBerry Support Community
The following article should help regarding the "uncaught exception application net_rim_bb_addressbook" message you are receiving:
Unable to edit or create new contacts on the BlackBerry Address Book - http://www.blackberry.com/btsc/KB31333
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

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    D.

    Hello hacheyd,
    Welcome to the BlackBerry Support Community
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    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

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    0   CoreFoundation                      0x962f9343 __raiseError + 195
    1   libobjc.A.dylib                     0x95a06a2a objc_exception_throw + 276
    2   CoreFoundation                      0x962f91ca +[NSException raise:format:arguments:] + 138
    3   Foundation                          0x99e142b1 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 118
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    6   Embrilliance                        0x000b8eeb _ZNSt15underflow_errorD0Ev + 670387
    7   Embrilliance                        0x000d6599 _ZNSt15underflow_errorD0Ev + 790881
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    9   AppKit                              0x94ba6917 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 56
    10  AppKit                              0x94b9a851 loadNib + 462
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    14  AppKit                              0x94b94da0 NSApplicationMain + 690
    15  Embrilliance                        0x00011460 Embrilliance + 66656
    16  Embrilliance                        0x00002ed5 Embrilliance + 7893
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    7   com.britonleap.Embrilliance   0x000b8eeb 0x1000 + 753387
    8   com.britonleap.Embrilliance   0x000d6599 0x1000 + 873881
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    12  com.apple.AppKit               0x9518b996 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 330
    13  com.apple.AppKit               0x94b99e4b -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 273
    14  com.apple.AppKit               0x94b99bb5 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 428
    15  com.apple.AppKit               0x94b94da0 NSApplicationMain + 690
    16  com.britonleap.Embrilliance   0x00011460 0x1000 + 66656
    17  com.britonleap.Embrilliance   0x00002ed5 0x1000 + 7893
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    0   libsystem_kernel.dylib         0x966628d2 kevent64 + 10
    1   libdispatch.dylib             0x91f5273f _dispatch_mgr_invoke + 245
    2   libdispatch.dylib             0x91f523a2 _dispatch_mgr_thread + 52
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    0   libsystem_kernel.dylib         0x96661e6e __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x97ce736d _pthread_wqthread + 939
    2   libsystem_pthread.dylib       0x97ce4eea start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib         0x96661e6e __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x97ce736d _pthread_wqthread + 939
    2   libsystem_pthread.dylib       0x97ce4eea start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib         0x96661e6e __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x97ce736d _pthread_wqthread + 939
    2   libsystem_pthread.dylib       0x97ce4eea start_wqthread + 30
    Thread 5:
    0   libsystem_kernel.dylib         0x96661e6e __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x97ce736d _pthread_wqthread + 939
    2   libsystem_pthread.dylib       0x97ce4eea start_wqthread + 30
    Thread 6:
    0   libsystem_kernel.dylib         0x96661e6e __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x97ce736d _pthread_wqthread + 939
    2   libsystem_pthread.dylib       0x97ce4eea start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000001  ebx: 0x026f7370  ecx: 0x00000000  edx: 0x00000000
      edi: 0x962f928e  esi: 0x03865800  ebp: 0xbfffd048  esp: 0xbfffd040
       ss: 0x00000023  efl: 0x00000282  eip: 0x962f9cd7   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x09e98000
    Logical CPU:     0
    Error Code:      0x00000000
    Trap Number:     3
    Binary Images:
        0x1000 -   0x924ff7 +com.britonleap.Embrilliance (1.136 - 1.136) <15C51CA3-BD47-3F07-B2BB-E93CCCF83587> /Applications/Embrilliance.app/Contents/MacOS/Embrilliance
      0xe8c000 -   0xe8cfff  com.apple.quartzframework (1.5 - 1.5) <6D85B29E-D684-3DDE-8F02-D292D86A014F> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
      0xe8f000 -  0x1402ff7  com.apple.QuartzComposer (5.1 - 325) <BBF0AE36-52FB-36FC-AF41-493A2ECA0A9E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    0x1669000 -  0x1713ff7  com.apple.PDFKit (3.0 - 3.0) <951B630D-691F-33C0-A8CB-1B4FC86C0128> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
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    0x17a8000 -  0x1a33fff  com.apple.imageKit (2.6 - 838) <F8830E45-BD83-3E23-BB81-376F7DBC49D7> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    0x1bdb000 -  0x1cc2fff  com.apple.QuickLookUIFramework (5.0 - 675) <B85FDA00-F7AD-31A9-955D-67F70B3E2066> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
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    0x9a6c1000 - 0x9a6c6ff7  libmacho.dylib (862) <48DE74F8-09E3-344F-A82F-665083A3BF8F> /usr/lib/system/libmacho.dylib
    0x9a6c7000 - 0x9a6c9ffb  libCGXType.A.dylib (772) <9F0C0190-2E25-361D-9713-33C3DDADE8F3> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
    0x9a6ca000 - 0x9a6ccffb  libsystem_secinit.dylib (18) <3CBA3BD3-8BA2-358D-BD1A-A1C3DF5D84E6> /usr/lib/system/libsystem_secinit.dylib
    0x9a6cd000 - 0x9a7b6fff  libcrypto.0.9.8.dylib (52) <8BA9026A-18DA-3F45-9850-85DF4378F284> /usr/lib/libcrypto.0.9.8.dylib
    0x9a7b7000 - 0x9a7feff3  com.apple.AppleJPEG (1.0 - 1) <C14A2B49-A664-3EDE-9B9B-6A678ED7F8DE> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
    0x9a8ba000 - 0x9a90bfff  libcups.2.dylib (408) <08C5D411-533C-345A-B820-092C96215F2E> /usr/lib/libcups.2.dylib
    0x9a90c000 - 0x9a95ffff  com.apple.CoreMediaIO (601.0 - 4749) <96E6B0EE-1251-39BA-A186-0D2DA82CB69C> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
    0x9a960000 - 0x9aa64ff7  libJP2.dylib (1231) <77B25D2E-F9DE-3565-894A-970DE207B0EB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x9aa65000 - 0x9acf8ff7  com.apple.CoreData (110 - 526) <C2C79A0B-70B1-3D88-951D-1C19D35B78E1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x9acf9000 - 0x9ad03ffb  com.apple.audio.SoundManager (4.2 - 4.2) <4312D0A7-4B6F-3A1E-9A47-24C6E8C65E51> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x9ad04000 - 0x9adb3ff7  com.apple.Bluetooth (4.3.1 - 4.3.1f2) <5BCD60EC-DAD3-369F-B836-49086A6A6D39> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x9adb4000 - 0x9aec0fe3  libvDSP.dylib (512) <54403134-29AE-3806-89D7-2CBA7B455736> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x9aec1000 - 0x9b0c5ff3  com.apple.CFNetwork (720.1.1 - 720.1.1) <8485A7F6-5217-355E-8501-385C557A97EA> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x9b0c6000 - 0x9b1b6ff3  com.apple.DiskImagesFramework (10.10 - 389.1) <2C988912-3B5E-3E13-A172-01221AAC91E6> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
    0x9b1b7000 - 0x9b22bfff  com.apple.Heimdal (4.0 - 2.0) <5D2BE254-CFCD-3A15-9A89-1CBBDE0FF265> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x9b22c000 - 0x9b235fff  libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib
    0x9b236000 - 0x9b23efeb  libcldcpuengine.dylib (2.4.5) <7DB7526E-F292-3C24-B78A-BB7C2C9038BC> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
    0x9b23f000 - 0x9b242fff  libpam.2.dylib (20) <E2F34522-448A-3392-BC1D-6625BEB612B9> /usr/lib/libpam.2.dylib
    0x9b243000 - 0x9b2cfff3  com.apple.PerformanceAnalysis (1.0 - 1) <CB175B15-8AA3-3ECA-88ED-E561D7722DFB> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
    0x9b2d0000 - 0x9b34afff  com.apple.ApplicationServices.ATS (360 - 375) <7E075657-314E-3130-97A7-AFD826000C7B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x9b34b000 - 0x9b34dfff  com.apple.SecCodeWrapper (4.0 - 238) <5F089303-4DBE-36D2-84B3-F53CDA3718AC> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
    0x9bed8000 - 0x9c09cff3  com.apple.QuartzCore (1.10 - 361.11) <9CED60CF-9B7F-3288-A7E9-3AE087F9E076> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x9c09d000 - 0x9c101ff7  com.apple.AE (681 - 681) <EEE62980-421B-33BD-BB88-6BDE269A3060> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x9c102000 - 0x9c1ccfff  com.apple.backup.framework (1.6.1 - 1.6.1) <82A5ADA6-6434-3801-AE63-4C56ADC93B28> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x9c1cd000 - 0x9c1f3ff3  libc++abi.dylib (125) <E9AF8CA1-D54D-37E3-8363-A3E8C0840F71> /usr/lib/libc++abi.dylib
    0x9c1f4000 - 0x9c21efff  libxslt.1.dylib (13) <0F55B64A-6C55-304E-ACE0-B531027AA066> /usr/lib/libxslt.1.dylib
    0x9c21f000 - 0x9c23eff7  com.apple.GenerationalStorage (2.0 - 209.11) <34CF76B2-8052-359D-816D-092608FB6919> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
    0x9c23f000 - 0x9c242fff  com.apple.xpc.ServiceManagement (1.0 - 1) <942B9491-B97C-36DB-A9F0-3EA3273FCD2C> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
    0x9c243000 - 0x9c244fff  libDiagnosticMessagesClient.dylib (100) <3EE83437-AA9C-356B-810B-589346B73797> /usr/lib/libDiagnosticMessagesClient.dylib
    0x9c245000 - 0x9c25cfff  libsystem_asl.dylib (267) <85BD88AD-618E-3325-AC31-10DBAB8E9AF3> /usr/lib/system/libsystem_asl.dylib
    0x9c25d000 - 0x9c283ffb  libPng.dylib (1231) <A9ACFC7E-9F25-3F15-AFAB-C74C3DAA1D06> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x9c284000 - 0x9c28bfff  libMatch.1.dylib (24) <428CD037-5261-39A6-83EE-A7D9ABF446EB> /usr/lib/libMatch.1.dylib
    0x9c28c000 - 0x9c295ff7  libsystem_notify.dylib (133.1.1) <B8503E99-214B-3AC3-A7CA-CC837ABD7B25> /usr/lib/system/libsystem_notify.dylib
    0x9c296000 - 0x9c333fff  com.apple.ink.framework (10.9 - 213) <F47949BC-ABEE-329B-B568-71C6FEF761F6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x9c334000 - 0x9c339fff  com.apple.print.framework.Print (10.0 - 265) <7C3984BB-8337-3B90-A414-17C181A45744> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x9c33a000 - 0x9c33cfff  libquarantine.dylib (76) <9ADD861F-A66E-3AD1-A77E-C622E91BD203> /usr/lib/system/libquarantine.dylib
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 1211
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=202.6M resident=98.0M(48%) swapped_out_or_unallocated=104.7M(52%)
    Writable regions: Total=84.0M written=9364K(11%) resident=15.6M(19%) swapped_out=0K(0%) unallocated=68.4M(81%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    Activity Tracing                   2048K
    CG backing stores                   800K
    CG image                            116K
    CG shared images                    240K
    CoreAnimation                       512K
    CoreUI image data                    56K
    Foundation                            4K
    Kernel Alloc Once                     4K
    MALLOC                             50.0M
    MALLOC (admin)                       48K
    Memory Tag 242                       12K
    OpenCL                               16K
    Stack                              66.6M
    VM_ALLOCATE                        17.2M
    __DATA                             13.8M
    __IMAGE                             528K
    __LINKEDIT                         45.3M
    __OBJC                             3472K
    __TEXT                            157.3M
    __UNICODE                           544K
    mapped file                       132.3M
    shared memory                         4K
    ===========                      =======
    TOTAL                             490.8M
    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f38
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.124.12.10)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS31N
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • Uncaught exception applicatio​n net_rim_bb​_phone_app (46) not responding process terminated

    My Curve 8330 has been getting a little bit funky lately. I get the hourglass for long periods of time, especially when I have more than one application open. Today I got the hourglass for quite a while until I finally got the following error message:
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    To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.
    If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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