Uncaught exception message...
uncaught exception application net_rim_bb_addressbook_app 265 is not responding
please help...thx,
D.
Hello hacheyd,
Welcome to the BlackBerry Support Community
The following article should help regarding the "uncaught exception application net_rim_bb_addressbook" message you are receiving:
Unable to edit or create new contacts on the BlackBerry Address Book - http://www.blackberry.com/btsc/KB31333
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!
Similar Messages
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Uncaught Exception message !!! PIN21118920
Encountered this strange problem with the message pop and hang the unit since 12-12-2009:
Uncaught exception:
net.rim.device.api.system
objectGroupReadOnlyException.
Switch off the unit, remove the SIM card and restart and problem still pesist. Call service provider Maxis, advise to visit their nearest sales and customer centre . At the centre their personnel said that I have to download via the BB desk manager. Why can't the call centre just advise to do the simple procedure rather to waste my time to travel from office to their centre. Carry out as per their advise and problem still pesist. Call again their call centre and advise to log to this website to download www.blackberry.com/Download/entry.do?code=58AE749F25EDED36F486C85FEB3F0AB Again did as advise, it needs some 7-8hour, just let the downloading process run however it got halt after 5.5hour. Just wonder what next, is it fate is not with me to have BB8900 and revert to my NokiaE71?? Please assist to get me out of this Uncaught exceptionHello hacheyd,
Welcome to the BlackBerry Support Community
The following article should help regarding the "uncaught exception application net_rim_bb_addressbook" message you are receiving:
Unable to edit or create new contacts on the BlackBerry Address Book - http://www.blackberry.com/btsc/KB31333
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)! -
Uncaught exception: java.lang.illegalArugumentException after OS upgrade
Configuration:
AT&T 8310 OS 8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT&T
Desktop Manager - 4.6.013
Enteprise server (IBM Lotus Notes) - 4.1.5.26
Created backup of device
Ran the upgrade from Desktop Manager, upgrade Failed!
Attempted a fresh install of the OS as per bb support article - 11320 - restored the device data, had issues with accessing email.
Decided to wipe device and re-activate. Started to get the Uncaught exception message after the wipe and had issues with the activation.
Wiped the device several times and still getting the message, it also takes a long time for the inbox to open up.
I'm thinking this might be an Enterprise issue and the policy that the user had set before performing the upgrade.
Has anyone else experienced this issue upgrading BES user's BBs to the new 4.5 os?On our BES we have a few policies setup for BB users. The users that are getting this message are on a restricted Policy, the other users that have the less restricted policy (downloads, personal email enabled) do not get this error after the upgrade is completed.
We are not doing a mass roll out of the upgrade to users, but have found that some users that have email sync issues are resolved with the upgrade.
Is there a best practice guide that shows the best way to upgrade the device os for users running on BES. -
Lost SMS Icon and get error message Uncaught exception Index 20 = 20
Dear All
I have lost my SMS Icon and looking at previous forums have carried out the following techniques which do not work
1. I have gone to Messages - Options - SmS & Email Inboxes - Seperate but this does not solve anything
Within this step i have switched off phone taken out battery etc...
2. I have gone to Applications - menu - "show all" but my SMS icon cannot be found
Just to note even when i go to Messages - View Folder - SMS Inbox .....i get the error message again
Uncaught exception Index 20 > = 20
Anyone able to help ? Would be greatly appreciated.
ThanksYou may have already figured out your fix - but yesterday I went thru the same thing with my son's phone. Overnight he lost his SMS & MMS Icon and was receiving Uncaught Exception Index 28 >= 28. I called Verizon Tech Support and was told there was a corrupt file in the calendar.
We backed up the phone using the Desktop Manager - performed a security wipe and restored his phone.
His phone is back up and running as it should be. Hope this helps.
Laura -
Error Message when trying to open mail - Uncaught Exception - Help!
Hello
Yesterday when I received a notification that I had new emails I clicked on the envelope on the home screen only to find the error message: 'Uncaught exception: String index out of range: -1' I now can't access my mail at all. I have rebooted the phone and it is still coming up.
I just wondered if anyone else had this error message before and the easiest way to resolve it?
My phone is a Curve 9300 and running on v5.0.0.794 (Platform 6.3.0.23)
Thanks
Emmai have a bold 9780 and I got: "Uncaught exception:java.lang.ArrayIndexOutOfBoundsException" now i can't open messages or text
EmmaLou_0702 wrote:
Hello
Yesterday when I received a notification that I had new emails I clicked on the envelope on the home screen only to find the error message: 'Uncaught exception: String index out of range: -1' I now can't access my mail at all. I have rebooted the phone and it is still coming up.
I just wondered if anyone else had this error message before and the easiest way to resolve it?
My phone is a Curve 9300 and running on v5.0.0.794 (Platform 6.3.0.23)
Thanks
Emma -
Error message Java Application uncaught exception
When trying to launch my Optus mobile broadband connection I get error message 'cannot launch Java Application uncaught exception in main method: java.lang. NullPointerException. This only started recently. I try restarting and shutting down, and occasionally it launches successfully, but not very often.
Fixed
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i had downloaded Mountain OX and installed it on my macbook air. The notes app is now not working. I get the following message
"Terminating app due to uncaught exception 'MFSQLiteException', reason: 'checking for existence of object'
abort() called
terminate called throwing an exception"
Can someone help me with solving the problem.i had downloaded Mountain OX and installed it on my macbook air. The notes app is now not working. I get the following message
"Terminating app due to uncaught exception 'MFSQLiteException', reason: 'checking for existence of object'
abort() called
terminate called throwing an exception"
Can someone help me with solving the problem. -
Uncaught exception: Anyone seen this message? Any ideas?
My Curve's Address book won't open -- I get this message:
Uncaught exception:
Application net_rim_bb_addressbook_app(143) is not responding; process terminated.
Message Edited by lance_a_simon on 08-24-2008 06:19 PM
Solved!
Go to Solution.Usually this error is seen in a corrupted bookmark. Do you have any blank contacts?
Try doing a batter reset poll the batter out with the device ON, leave out for about a minute, replace, and let the device reboot 1-3 min.
See if problem returns,
Please let me know!
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure. -
Uncaught exception error when entering in "Messages"
I have a client that uses a Blackberry World Edition (8830) and when he tries to go into Messages (by selecting the Messages icon) he gets this error message all the time: Uncaught Exception:java.lang.null.pointer
I tried 2 kind of resets, alt+caps+del and tried removing the battery while the BB is on and same thing, I did a hard reset, which is wipe the BB and client left me a message this morning that he still gets the same error message.
From my BES console (we synchronise with Domino servers on a Lotus Notes plattform) I see that he has the
platform version 3.0.0.81
Blackberry version: 4.2.2.196
His blackberry ues a Bell Mobility service.
Right now, the only other thing I can think of is to download the OS and reload it on the BB using Desktop Manager.
Can anyone help me with this please. I appreciate all the help.
Robert Goupil
BES administrator
* Update -- my client activated his blackberry with the BES this morning and sent me a message that, after the activation, the problem seems to be resolved. Now, is there anything different that can be done in case this happens again, we have over 800 blackberry users and most of them have the 8830 model.
Message Edited by robgou on 11-05-2008 10:56 AM
Solved!
Go to Solution.Hi,
Your troubleshooting actions were right on the money, as far as I can see.
HRT is the Host Routing Tables. It is entries sent from the Carrier.
When you highlight the above entry and hit register now, it registers it with the wireless network. Updates the device details onto the rim relay and sends down carrier specific icons or applicants
I believe the problem existed in a corrupt application on the users smartphone, by registering the phone, the application
was refreshed. This is the first time I have seen that particular exception message get resolved without a device
reload. (Just for reference I have read 133150 posts.)
Thanks,
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure. -
I have been trying to pair my 8100 with my new 2008 model BMW 135i built in car kit using Bluetooth set up. The phone finds the car kit and the two appear to pair (confirmation numbers entered etc) but then the Smartphone screen freezes and the following error message appears 'Uncaught exception: java.lang.Classcast Exception'. The phone cannot then receive or make calls (won't even turn off until battery removed). Have been through the whole process several times. The car will pair with other phones and my 8100 will pair OK with other devices. Can anyone help?
Thanks, Paul.I have got aorund the problem by disabling address book transfer. I can now receive calls and make outgoing calls by either dialling on the blackberry itself or using the BMW idrive controller. It is better than nothing and my main use anyway is for incoming calls while driving. The whole idea of the integrated system was to be able to scroll through the address book on the steering wheel buttons and view the address book entries on the satnav screen.
I have had similar problems in the past with an integrated system in a Porsche. The Blackberry never establised bluetooth contact with that system at all. -
My phone reports an uncaught exception error 86 several times a day. sometimes it reboots itself. Sometimes it says it's rebuilding the message list. Other times it just won't open email or SMS message lists at all.
I've scoured the forums, done multiple hard resets, updated the OS, downgraded the OS, upgraded it back up again and still no solution.
Aaaaarrgghh! :-)
Someone please help me!
Curve 8900 on AT&T in San Francisco. Running v5.0.0.1067.The only apps I use are Google Maps, Google Sync and eBay. There appears to be no pattern to when the problem happens: sometimes I literally pick the phone up to find it in the middle of a reboot.
If someone can't help me I may have to shoot myself. :-)Hi
As you have found, such an issue is usually dealt with by reinstalling the OS. Did you completely wipe the BB and start from scratch with new OS and Desk Top Software? I kept re-installing the same OS not realising is what my particular copy of it that had the problem. So
In the guides it says to do a backup. Do this if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps. This option is available with
BlackBerry Device Software 3.8 and later.
1. In the device Options, click Security.
If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
2. Click the trackwheel and select Wipe Handheld.
3. Click Continue.
4. Type “blackberry”. All the data on the BlackBerry device is erased.
On some new versions of BlackBerry software, the menu navigation is slightly different.
1. Go to Options.
2. Select Security Options.
3. Select General Settings.
4. Click the Menu key.
5. Select Wipe Handheld.
6. Click Continue.
7. Type “blackberry”. All the data on the BlackBerry device is erased.
Launch the new Desk Top Software on the computer
1. Connect your device to your computer.
2. On the home screen of the BlackBerry® Desktop Software, click Update my device.
3. Do one of the following:
* To download an update, click Get update.
* To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
Ensure the new OS is the one you prevously downloaded. When you get to the step of reinstalling apps, leave out the latest app/s or those you originally installed before the problem started. You can reinstall these one at a time once you are happy that device works.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>> -
I have just downloaded OSX Mountain Lion 10.8.3 and installed it on my lap top. I have Canoscan LiDE 110. I am continuously getting an error message, "MP Navigator EX quit unexpectedly when ever I try to scan a document. Application Specific Information: *** Terminating app due to uncaught exception 'NS Invalid Argument Exception..."
Please let me know how to solve this problem.LexSchellings wrote:
According to www.roaringapps.com the MP Navigator EX does not run on Mountain Lion.
There are different versions of MP Navigator available depending on the Canon device you have. And there are version of this app that do work on 10.8. So www.roaringapps.com would need to amend their statement.
LexSchellings wrote:
Instead I use Canon Solution Menu EX, which does even more for you than the MP Navigator. This Solution Menu runs perfectly on Mountain Lion.
Solution Menu is just a front-end for other Canon applications. When you click on the Use Scanner menu and select Auto Scan, OCR or Attach To E-mail, MP Navigator will open.
As for the OP, they can obtain the latest version of MP Navigator, which is 10.8 compatible, and the supporting scanner driver via this link.
http://support-au.canon.com.au/P/search?model=CanoScan+LiDE+110&menu=download&fi lter=0&tagname=g_os&g_os=Mac%20OS%20X%20v10%2E8
And you don't need to uninstall an older version. The new version will overwrite. -
Ok, I hope someone here can help me a bit more then US Cellular has done so far for this never ending problem.
This whole problem started after I updated my BB device software and installed face book application over the weekend. Since then my BB will not receive any data signal, however I can make phone calls still after confirming many Uncaught Exception: Application Registry Wait Timeout Error Messages. Until they start coming up again.
Here are some steps I have already tried to correct this problem
Remove Battery, then reboot
Load up Blackberry Manager to restore setting -- BB Manager doesn't even seem to see it anymore when I connect it.
US Cellular has already tried reloading the BB device software again
Has anyone ever ran into this or a similar problem like this one and figured out a solution to it?
If yes Please let me know. I don't want to end up carrying around some basic cellphone again. I am already addicted to my crackberry.
TIA
Solved!
Go to Solution.Greetings, and welcome to the BlackBerry.com Support Forums.
What is the signal indicator you get from your device?
I am trying to recall the 8703 settings, look at Options or Tools > to Mobile Network. What are you settings there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
I'm trying to open this application called Embrilliance. I keep getting and error and the application quits and won't open. I'm using OS Yosemite. I have the same program downloaded on my boyfriend's computer and he's also using OS Yosemite and the application works just fine.
Here's the full error message:
Process: Embrilliance [782]
Path: /Applications/Embrilliance.app/Contents/MacOS/Embrilliance
Identifier: com.britonleap.Embrilliance
Version: 1.136 (1.136)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Embrilliance [782]
User ID: 501
Date/Time: 2014-11-27 13:06:06.763 -0500
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 4DF271F8-2E17-B455-4F0F-0273ED7AC67A
Sleep/Wake UUID: 2845239D-1DF0-424E-80D7-2312B52C05DE
Time Awake Since Boot: 3300 seconds
Time Since Wake: 280 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Item to be removed is not in the menu in the first place'
Application Specific Backtrace 1:
0 CoreFoundation 0x962f9343 __raiseError + 195
1 libobjc.A.dylib 0x95a06a2a objc_exception_throw + 276
2 CoreFoundation 0x962f91ca +[NSException raise:format:arguments:] + 138
3 Foundation 0x99e142b1 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 118
4 AppKit 0x94bc3526 -[NSMenu removeItem:] + 303
5 Embrilliance 0x000b84e5 _ZNSt15underflow_errorD0Ev + 667821
6 Embrilliance 0x000b8eeb _ZNSt15underflow_errorD0Ev + 670387
7 Embrilliance 0x000d6599 _ZNSt15underflow_errorD0Ev + 790881
8 AppKit 0x950ea34d -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1312
9 AppKit 0x94ba6917 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 56
10 AppKit 0x94b9a851 loadNib + 462
11 AppKit 0x9518b996 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 330
12 AppKit 0x94b99e4b -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 273
13 AppKit 0x94b99bb5 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 428
14 AppKit 0x94b94da0 NSApplicationMain + 690
15 Embrilliance 0x00011460 Embrilliance + 66656
16 Embrilliance 0x00002ed5 Embrilliance + 7893
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x962f9cd7 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 com.apple.CoreFoundation 0x962f9659 __raiseError + 985
2 libobjc.A.dylib 0x95a06a2a objc_exception_throw + 276
3 com.apple.CoreFoundation 0x962f91ca +[NSException raise:format:arguments:] + 138
4 com.apple.Foundation 0x99e142b1 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 118
5 com.apple.AppKit 0x94bc3526 -[NSMenu removeItem:] + 303
6 com.britonleap.Embrilliance 0x000b84e5 0x1000 + 750821
7 com.britonleap.Embrilliance 0x000b8eeb 0x1000 + 753387
8 com.britonleap.Embrilliance 0x000d6599 0x1000 + 873881
9 com.apple.AppKit 0x950ea34d -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1312
10 com.apple.AppKit 0x94ba6917 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 56
11 com.apple.AppKit 0x94b9a851 loadNib + 462
12 com.apple.AppKit 0x9518b996 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 330
13 com.apple.AppKit 0x94b99e4b -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 273
14 com.apple.AppKit 0x94b99bb5 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 428
15 com.apple.AppKit 0x94b94da0 NSApplicationMain + 690
16 com.britonleap.Embrilliance 0x00011460 0x1000 + 66656
17 com.britonleap.Embrilliance 0x00002ed5 0x1000 + 7893
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x966628d2 kevent64 + 10
1 libdispatch.dylib 0x91f5273f _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x91f523a2 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x96661e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x97ce736d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x97ce4eea start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x96661e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x97ce736d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x97ce4eea start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x96661e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x97ce736d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x97ce4eea start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x96661e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x97ce736d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x97ce4eea start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x96661e6e __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x97ce736d _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x97ce4eea start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x026f7370 ecx: 0x00000000 edx: 0x00000000
edi: 0x962f928e esi: 0x03865800 ebp: 0xbfffd048 esp: 0xbfffd040
ss: 0x00000023 efl: 0x00000282 eip: 0x962f9cd7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x09e98000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 3
Binary Images:
0x1000 - 0x924ff7 +com.britonleap.Embrilliance (1.136 - 1.136) <15C51CA3-BD47-3F07-B2BB-E93CCCF83587> /Applications/Embrilliance.app/Contents/MacOS/Embrilliance
0xe8c000 - 0xe8cfff com.apple.quartzframework (1.5 - 1.5) <6D85B29E-D684-3DDE-8F02-D292D86A014F> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0xe8f000 - 0x1402ff7 com.apple.QuartzComposer (5.1 - 325) <BBF0AE36-52FB-36FC-AF41-493A2ECA0A9E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x1669000 - 0x1713ff7 com.apple.PDFKit (3.0 - 3.0) <951B630D-691F-33C0-A8CB-1B4FC86C0128> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x1764000 - 0x178aff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <5712F712-4A1C-35BF-AE1D-F55DA1D9877D> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x17a8000 - 0x1a33fff com.apple.imageKit (2.6 - 838) <F8830E45-BD83-3E23-BB81-376F7DBC49D7> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x1bdb000 - 0x1cc2fff com.apple.QuickLookUIFramework (5.0 - 675) <B85FDA00-F7AD-31A9-955D-67F70B3E2066> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x1d45000 - 0x1d48fff com.apple.AppleSystemInfo (3.0 - 3.0) <1530F7BC-4F0A-3827-B113-EA6A1899CE4A> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x1d4e000 - 0x1dd8ff3 com.apple.CorePDF (4.0 - 4) <DA26FFBC-901A-3EF5-AF2F-9699683CB185> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x1e19000 - 0x1e78ffb com.apple.QuickLookFramework (5.0 - 675) <56D079F9-5BA5-3C34-A074-E61A003CBA41> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x1eaf000 - 0x1eb9fff com.apple.DisplayServicesFW (2.9 - 372.1) <01C3D99D-7F75-3401-95E8-5175E028EE21> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x1ec3000 - 0x1f1bff3 com.apple.ImageCaptureCore (6.0 - 6.0) <C44A39AC-CE81-3447-A860-DD01B13AA8BB> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x4771000 - 0x47b3ff3 com.apple.CloudDocs (1.0 - 280.1.2) <0F6DAB87-5A29-38A4-9D39-EA299E06BA13> /System/Library/PrivateFrameworks/CloudDocs.framework/CloudDocs
0x9ae7000 - 0x9ae7ffb +cl_kernels (???) <A90883E7-9ABE-4DB2-9A37-DCF826162CA1> cl_kernels
0x9af6000 - 0x9af6ff9 +cl_kernels (???) <C7D9B835-EF6A-4125-B6EA-0935E7D0EADC> cl_kernels
0x9af8000 - 0x9be3ff7 unorm8_bgra.dylib (2.4.5) <92A32497-932A-3966-91AD-DEA4CA456A5A> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x8fe3d000 - 0x8fe70e03 dyld (353.2.1) <EBFF7998-58E8-32F5-BF0D-9690278EC792> /usr/lib/dyld
0x90008000 - 0x90027ffb libresolv.9.dylib (57) <C2C3810A-A45E-3375-B41D-6E1BECE1BA3C> /usr/lib/libresolv.9.dylib
0x90028000 - 0x90043ff7 com.apple.CFOpenDirectory (10.10 - 187) <12F3D599-88CE-3952-8987-7F6CEA2A809A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
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0x9b22c000 - 0x9b235fff libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib
0x9b236000 - 0x9b23efeb libcldcpuengine.dylib (2.4.5) <7DB7526E-F292-3C24-B78A-BB7C2C9038BC> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x9b23f000 - 0x9b242fff libpam.2.dylib (20) <E2F34522-448A-3392-BC1D-6625BEB612B9> /usr/lib/libpam.2.dylib
0x9b243000 - 0x9b2cfff3 com.apple.PerformanceAnalysis (1.0 - 1) <CB175B15-8AA3-3ECA-88ED-E561D7722DFB> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x9b2d0000 - 0x9b34afff com.apple.ApplicationServices.ATS (360 - 375) <7E075657-314E-3130-97A7-AFD826000C7B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x9b34b000 - 0x9b34dfff com.apple.SecCodeWrapper (4.0 - 238) <5F089303-4DBE-36D2-84B3-F53CDA3718AC> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x9bed8000 - 0x9c09cff3 com.apple.QuartzCore (1.10 - 361.11) <9CED60CF-9B7F-3288-A7E9-3AE087F9E076> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9c09d000 - 0x9c101ff7 com.apple.AE (681 - 681) <EEE62980-421B-33BD-BB88-6BDE269A3060> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x9c102000 - 0x9c1ccfff com.apple.backup.framework (1.6.1 - 1.6.1) <82A5ADA6-6434-3801-AE63-4C56ADC93B28> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x9c1cd000 - 0x9c1f3ff3 libc++abi.dylib (125) <E9AF8CA1-D54D-37E3-8363-A3E8C0840F71> /usr/lib/libc++abi.dylib
0x9c1f4000 - 0x9c21efff libxslt.1.dylib (13) <0F55B64A-6C55-304E-ACE0-B531027AA066> /usr/lib/libxslt.1.dylib
0x9c21f000 - 0x9c23eff7 com.apple.GenerationalStorage (2.0 - 209.11) <34CF76B2-8052-359D-816D-092608FB6919> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x9c23f000 - 0x9c242fff com.apple.xpc.ServiceManagement (1.0 - 1) <942B9491-B97C-36DB-A9F0-3EA3273FCD2C> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x9c243000 - 0x9c244fff libDiagnosticMessagesClient.dylib (100) <3EE83437-AA9C-356B-810B-589346B73797> /usr/lib/libDiagnosticMessagesClient.dylib
0x9c245000 - 0x9c25cfff libsystem_asl.dylib (267) <85BD88AD-618E-3325-AC31-10DBAB8E9AF3> /usr/lib/system/libsystem_asl.dylib
0x9c25d000 - 0x9c283ffb libPng.dylib (1231) <A9ACFC7E-9F25-3F15-AFAB-C74C3DAA1D06> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9c284000 - 0x9c28bfff libMatch.1.dylib (24) <428CD037-5261-39A6-83EE-A7D9ABF446EB> /usr/lib/libMatch.1.dylib
0x9c28c000 - 0x9c295ff7 libsystem_notify.dylib (133.1.1) <B8503E99-214B-3AC3-A7CA-CC837ABD7B25> /usr/lib/system/libsystem_notify.dylib
0x9c296000 - 0x9c333fff com.apple.ink.framework (10.9 - 213) <F47949BC-ABEE-329B-B568-71C6FEF761F6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9c334000 - 0x9c339fff com.apple.print.framework.Print (10.0 - 265) <7C3984BB-8337-3B90-A414-17C181A45744> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9c33a000 - 0x9c33cfff libquarantine.dylib (76) <9ADD861F-A66E-3AD1-A77E-C622E91BD203> /usr/lib/system/libquarantine.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1211
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=202.6M resident=98.0M(48%) swapped_out_or_unallocated=104.7M(52%)
Writable regions: Total=84.0M written=9364K(11%) resident=15.6M(19%) swapped_out=0K(0%) unallocated=68.4M(81%)
REGION TYPE VIRTUAL
=========== =======
Activity Tracing 2048K
CG backing stores 800K
CG image 116K
CG shared images 240K
CoreAnimation 512K
CoreUI image data 56K
Foundation 4K
Kernel Alloc Once 4K
MALLOC 50.0M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenCL 16K
Stack 66.6M
VM_ALLOCATE 17.2M
__DATA 13.8M
__IMAGE 528K
__LINKEDIT 45.3M
__OBJC 3472K
__TEXT 157.3M
__UNICODE 544K
mapped file 132.3M
shared memory 4K
=========== =======
TOTAL 490.8M
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f38
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.124.12.10)
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
My Curve 8330 has been getting a little bit funky lately. I get the hourglass for long periods of time, especially when I have more than one application open. Today I got the hourglass for quite a while until I finally got the following error message:
Uncaught exception application net_rim_bb_phone_app (46) not responding process terminated
When I enter it into the search on the Blackberry support web site, I get less than no help. Does anyone know what this error message refers too or can point me to some documentation that might help?
Thanks!Let's ignore the error message for now (I even get a similar message on mine when rebooting, nothing I can do).
To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.
If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.
To check what applications are running on your device in the background, press the Menu key then choose Switch Applications. You will see the icons of each application there.
So now, check your applications running in the background. There are commonly four or five applications that will always be running (Messages, Call Logs/Phone, BlackBerry Messenger, Homescreen, and the Browser; there are other third party applications such as BeeJive, and BlackBerry Alerts which will also run in the background which you cannot close if you want them to operate). Make certain that the browser is NOT on an active webpage (open the browser and choose Menu > Close). Close any other applications that do not need to be running (the camera or a game you were playing or Google Maps).
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
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