Undelivered eGifts from Chat and Vision

Dear Skype,
I purchased eGifts on the 12th Jan 2014 through your website www.skype.com and linked to Chat and Vision for payment. Receiving payment confirmation and yet did not received anything till date.
How does one reputable company placed eGifts associated with Chat and Vision on Skype website.
My credit card was charged USD 14,00 for a USD20.00 value Skype eGifts and yet support from Chat and Vision said payment was denied by bank. This is the first i ever heard of when credit card has billed me and chat and vision denied receiving payment.
Please assist.

Same here with my case when i purchased the skype gift card on Apr 11.
And the worst thing is the Chat and Vision personal (called himself Mike) told me that they already initiated to refund my $52.50 purchase but still I'm seeing the charge on my credit card today (Apr 16).
===>
Hello [Removed for privacy],
I am sorry to hear that you decided to cancel your order. To ease your mind, we have initiated a refund so that you do not need for your bank to re-claim the funds.
Kindly find further information in your forum Private Mailbox.
We apologize for the delay and would be happy to providing you with more gift cards in the future.
Best Regards,
chatandvision
===>
Mike from Chat and Vision, I'm not sure if you were lying or not when you emailed me this Monday (Apr 14) about your initiate action to refund/cancel my order.
Unfortunately your $52.50 charge just showed up (Apr 16) on my credit card.
Because of that, I just started the dispute transaction process with my credit card since it seems like you are not following up per your promise to me this Monday.

Similar Messages

Undelivered eGift Card from Chat and Vision...yet ...

Sadly, I ignored the advice from a number of disgruntled Chat and Vision customers on this forum and ordered a gift card via Chat and Vision, Skype's exclusive online provider. 4 days later and it still has not been delivered. I raised a support ticket with Chat and Vision and they claim that my credit card payment must have failed (even though I received a confirmation email that payment had been taken successfully and my credit card company tells me that the payment has been taken and the money deducted from my credit card). My support ticket was closed (probably because the agent is targeted on closing tickets quickly and not closing tickets to the satisfaction of the customer!). Shame on you Skype for allowing Chat and Vision to behave this way with your customers. It does your image little good and only prompts people to use your competitors' services. To others on this forum, do yourself a favour: avoid the grief and do not buy from Chat and Vision until they demonstrate that they can manage an online business properly.

Thank you for your comments and suggestions. As additional background, I put through two transactions within 10 minutes on two different credit cards (one for personal use; one for work use) and in both cases, Chat and Vision claim that the credit card authorisations failed. In both cases, the transactions have made it to my credit card providers (two different providers). What is interesting is that in one case, the transaction has completed and Chat and Vision have the money even though Chat and Vision claim that the transaction failed (I am now disputing this transaction with my credit card provider and will have my money back in 30 days if Chat and Vision does not deliver the eCard within that time); in the case of the other transaction, the credit card company authorised the transaction but Chat and Vision has failed to complete the transaction and take the money (therefore, no disputing the transaction is necessary as Chat and Vision did not complete the transaction even though they had authorisation to do so).
What does this information lead me to conclude: Chat and Vision must have such archaic systems (with respect to transaction and / or monitoring systems) that they are incapable of determining whether they have had a system failure / outage or that a transaction has been pre-approved for completion and therefore they should collect their money and ship the goods. Whatever the answer, if they are incapable of dealing with the most basic of Internet transactions and system scenarios, Skype should end their relationship with Chat and Vision and find someone else as a partner or, at the very least, remove the exclusivity arrangement.
Thanks for your kind offer of escalation but, given that one transaction was not completed by Chat and Vision and that my credit card company will refund my money in 30 days via the dispute resolution process for the other transaction, I really do not want to waste more time with Chat and Vision.
To others viewing this forum, save yourself the aggravation and shop elsewhere if you have any choice whatsoever.

Chat and vision eGift card - another undelivered !

I purchased $30US an e-gift card on 15 02 2015 for a friend.Than on 17/02/2015 ireceived email from chat and vision with lie "Brilliant news: Your friend has received your eGift Card.
Best regards,
Cynthia Appleby
Customer Care Officer
ChatandVision Ltd.
"Skype's Global Merchant Partner"
And as of today it has not been delivered. It is quite important that you resolve the issue today other way i am doing chargeback so chat and vision want use illegally my money and stop lying
Wally
Solved!
Go to Solution.

Hello,
DO NOT BUY FROM THEM FOR SIMPLE REASON THEY WILL STILL YOUR MONEYIt is almost a week since my riginal post and they dont bother to contact or respond to my post.TTHEY JUST AROGANT THIVES

MY BAD EXPERIENCE WITH CHAT AND VISION

In my personal e-mail I received publicity inviting me to purchase a Skype credit gift card. I thought it was a nice offer and I happened to have a friend that had the need and could use such a gift. I procedeed to purchase a $10 dollar gift card, I did the transaction from Colombia and sent it to my friend in the US. Shortly after the purchase I received a message warning me that my order was being under security scrutiny. I found it unexpected and unjustified (Is my $10 dollar order a security risk of some sort?), but I thought that maybe it was because it was an international order, and I understand the need for security in online transactions, so I decided to not worry, trusting in the spotless service that I have had from Skype up to that point. At that moment I noticed that the one providing the service was no Skype but Chat And Vision (whose website, by the way, looks far less friendly than Skype's).
Then I received an Email telling me that the order has been rejected. No justification, no explanation. Just a politely worded but most unhelpful and uninformative e-mail. It made a point of telling me that they didn't retain the payment, yet my card was charged and no refund has been made so far. I replied the e-mail asking for a reason, and how to get a refund. I received the automated reply telling me that somebody would contact me the next day. It's been a day and no reply so far.
Searching online I found mine was only one in a long list of blunders and poor service from Chat And Vision. The complains on forums and online outnumber the claims of good service. Mine is a very small case compared to other complains I have read about. It was a small purchase for a smal amount, but it turned into an unexpectedly unpleasant experience for something that should have been a simple purchase ( Am I really such a security risk that I can't be allowed to place an order for a gift card?)
In the end I feel that I was snared into a trap with that offer. I trusted, I paid, didn't receive the goods, haven't yet received the refund, my friend really needed that gift and had to do without, which caused him inconvenience, my high regard from Skype has been tarnished, and I'll hesitate to make new purchases of Skype services in the future, if they keep being powered by Chat And Vision.

Some updates: I received two e-mails from Chat And Vision, regarding my two questions as to why my order was rejected and how to get my money back. These are the answers:
The first one (Ticket ID: PBF-650-80186), says: "Thank you for your email. Firstly, apologies for the inconvenience this may have caused to you. Unfortunately, due to security reasons I am unable to divulge this information. However, should you wish to make another purchase with us again, we will try to process your new order instead".
Polite but uninformative. Notice that beyond an unfocused general apology it does not acknowledge any problem nor does pledge any improvement, just a vague statement that they may allow me to use it's service again if I choose to try (not exactly reasuring).
A second answer to a second e-mail says: (Ticket ID: SVN-701-71147) "Thank you for your email, please be assured the money will be refunded back to you."
That's all. Again polite but no useful information, just a vague assurance of refund, somehow, someday into the indefinite future. If it happens I'll post it here but I'm not holding my breath.
Reading other answers from Chat and Vision posted online here and on other forums dealing with their service, there appears to be a pattern of politeness, vageness, refusal to acknowledge problems and absence of a pledge to improve. Their costumer care seems designed to placate the user without promising to get better, and is so devoid of helpul attitude that it makes me believe that their messages are redacted by a software program, and consumer complains never reach any administrative person. I might be wrong but the doubt has been sown which is a shame. Up until now I was very vocal on my praise for skype, recomending it to family and friends as a very useful and good service, but this experience with Chat and Vision, and my discovery of their costumer service history online, has set me thinking about looking for alternatives to Skype, and certainly has dissuaded me to recomend Skype to anyone ever again,or at least while their sales are still managed by Chat And Vision, or at least while Chat and Vision continues its customer service attitude, polite on the surface but haughty and unhelpful underneath.
If there are new updates I might post them here, but for now I will not pursue the matter further since the amount involved was small and I see no point in sending more e-mails to Chat and Vision. I just feel bitter that the great service that I felt was Skype has ben tarnished by this experience. Just some final thoughts:
I do not complain that my order was scrutinized by security reasons, I understand the risk of illegal activity on online transactions, and the need of online companies to be careful, but the process Chat and Vision used seemed overly unconcerned for the confort of the consumer. It took around a full day for my order to be scrutinized and then rejected, which did let me for a long time in the dark not knowing if my gift would reach the friend I wanted to give it to. This is 2014, does Chat and Vision not have the tecnology to do a better and faster process? Do they scrutinize online orders by hand? I have read more cases similar to mine here on this forum, which to me implies that Chat and Vision are overly and unnecessary zealous on their security procesess. ( Also it is jarring that they seem to consider their clients to be criminals, for no reason at all and with no opportunity to contest the charge.)
If they are going to reject a transaction on security reasons, why not do it before the payment is processed, not after, which can be stressful to the consumer that gave the money and didn't receive what was advertised, for no real reason. Seems to me there is a mistake in the way the system is set, or there is a clear disdain of what the client might think or feel.
I think that's all. Thank you if you went all the way thru this overly long rant. If you are a consummer beware that when you buy services from Skype, you are not buying from Skype but from somebody else and that somebody else does not have a spotless record. If you are an administrative person from Skype or Chat and vision, I hope you eventually prove me wrong about your unconcern for the welfare of the consumer. My experience so far is not encouraging but that may change.
Have a good one.

Chat and Vision won't deliver gift card

Hi.
I purchased a Skype gift card on April 12 from Chat and Vision (which I've done before w/o problems). Order WXE-571-32621. I have gone back and forth with them 5 times withouth success, the last time being today. I can see I am not the only one suffering from the inability of this skype retailer to execute, wish I had visited this section of Skype prior to ordering. Can you help?
Thanks.

juanv wrote:
Hi.
Can you help?
Hello and welcome to the Skype Community.
I'll ask Chat&Vision to contact you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Gift Card purchased on October 6 from Chat and Vis...

Hi Norman,
I am experiencing the same problem- I purchased a gift card from Chat and Vision, through the Skype offers website on 6th October and expected the order to go through instantly. However, I received an email with the following order code: SO448425, saying that my order was being processed and that it would take up to 2 days. However, it has been 8 days and I have not received any update regarding the order. The recipient has not received the gift card either and we have both been waiting. I sent Chat and Vision 2 emails but have not received a reply, and I just noticed that many other users have had the same experience. Do you know what's the best way to get through to them and seek a refund? Thanks so much!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

priyadershini wrote:
Do you know what's the best way to get through to them
Hello and welcome to the Skype Community!
I'll ask Chat&Vision to contact you urgently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Chat and Vision Scam : Bought Skype Gift Card, No ...

I had bought a Skype Gift Card worth $10.00 from ChatAndVison, and Skype moderators please don't tell me it's got nothing to do with skype since I was redirected from skype.com itself. It's been 4 days, and I still haven't got any email regarding the gift card being sent and payment being verified.
The only mail I got from them initially was this:
Dear xxxxx,
Thank you for shopping with ChatandVision!
We wish to acknowledge that we have received your order, which will be processed shortly after the payment has been verified.
Once your payment has been confirmed, we will be sure to contact you again.
You may wish to track your order by simply clicking the 'Track your Order' link located at the bottom of our webpage, and enter your login details.
For your convenience, your login details are as follows:
xxxxxxx
xxxxx
Also for your reference, kindly review the details of your order below:
Purchase Summary:
Order No:
SOxxxxxx
Order Date:
23rd Jan 2014
Billing Information:
xxxxx
Delivery Information:
xxxxxxxx
Qty
Product
Unit Price
Total
1
Skype e-Gift Card (USD 10.00)
10.00
10.00
Cost of Items
10.00
Delivery
0.00
Currency
USD
Grand Total
10.00
Once again, thank you for shopping with us here at ChatandVision. Your business is appreciated, and we look forward to serving you again in the future. In the event of any queries, please do not hesitate to visit our F.A.Q page or e-mail us using the online webform located here for further assistance.
And the email lies, you can never track the Order, it doesn't even appear there.
I tried contacting them over their support by filling up the form, but I haven't heard from them yet and it's been 2 days.
I sense scam and I simply DO NOT undestand why Skype doesn't have their own shop and relies on this pathetic third party to do the transactions.

http://community.skype.com/t5/Hardware/Re-eGift-Card-from-Chat-amp-Vision/m-p/3041370/highlight/true...
http://community.skype.com/t5/Hardware/again-Chat-and-Vision-is-xxxxxxxxxxxxxx-not-doing-the-refund-...
http://community.skype.com/t5/Security-Privacy-Trust-and/New-SCAM-email-false-quot-gift-quot-card-wi...

Chat and vision

I ordered a Skype 4088 IP phone from your associate company Chat and Vision. As proof this is my receipt number: SO***. Today is now the 04/01/2013. The product was ordered and paid for on the 11/11/2012. I am still not in receipt of my order. I have contacted their customer services in the UK and have heard every --- excuse and suggestion under the sun, even that I should go and look in my neighbours post box. What is your relationship with Chat and Vision, and secondly, with so many complaints on the internet about this company why are you, as the leading internet video conferencing platform still associated with such a disreputable company? The experience has left such a bad taste in my mouth that I am going to get legal advice on how to get a refund, as Chat and Vision are trying their best to push the blame onto Hong Kong post. One week I sign in and there's a tracking number and date of despatch, then the next week I sign in and there's no tracking number and a new date of dispatch. What kind of scam is this and why is Skype associated with it?

I would like to share with community and SKYPE my not so recent chatandvision experience.
I have purchased Skype phone from chatandvision, which is basically link from skype shop but transaction handled by chatandvision and not Skype.
Purchase was done on 31st of January. On 18th of February I contacted chatandvision for tracking number as order did not arrive.
Despite clear writing on chatandvision site that orders shipped via trackable service this is reply I got:
Dear Alex,
Sorry to hear you have not received your package.
We can confirm that the order has been sent via Airmail Postage from Hong Kong on the 4 February so you should receive it soon. Airmail service distribution is similar to that of HK Post. This type of delivery service has no tracking number yet hope that any delay is minimal.
Normally, orders leaving Hong Kong, deliveries via Airmail Postage mail are generally 7 to 10 business days.
But please note that the delivery time may vary and can take a little longer subject to local customs. Sometimes it can take up to 14-21 working days for your package to reach your destination.
We thank you for your patience with this issue.
Sincerely,
Marcela
Customer Care Officer
After 2 more weeks and still no goods I contacted chatand vision again asking for refund, here is reply:
Dear Alex,
Thank you for your e-mail.
Regarding your concern, I’m afraid that it’s not possible to process a cancellation or refund at this stage, as your goods are now out of our hands. This matter has been escalated to our management and you will be updated via email regarding the situation.
If you still wish to cancel your order, please reject the item should delivery be attempted by our courier. Should you be unable to reject the item, please contact us again for further instructions on our RMA process.
Should you have any further queries please do not hesitate to contact us.
Sincerely,
Debbie
Customer Care Officer
March 18, Two more weeks another email to chat and vision, here is reply:
Dear Alex ,
We apologize that the item has not reached you as of now.
May I ask if you have checked with your neighbors or workmates? It may be that the item was accepted on your behalf. If not, do kindly allow a few days for the item to arrive. Delays are common usually caused by local customs and postal services of the receivers' country.
In any case, please do feedback and reply me anytime and thank you for your patience throughout.
Sincerely,
Debbie
Customer Care Officer
March 28th, after several emails to chat and vision here is reply:
Dear Alex,
We apologize for the inconvenience this may have caused on your end. I'd like to confirm though that we have now processed your refund.
Refunds typically take 2-5 business days to process from our end, depending on how you paid for your original order (we always credit back to the same credit card that you used for payment). Unfortunately it can sometimes take another 2-3 days for your bank to process the refund, so we advise that you allow 7 days for the funds to be seen in your account.
The good news though is that we’ll send you an email to confirm when the refund has been completed.
Please let me know if there is anything else I can do to help, and I hope that you will shop with us again in the future.
Sincerely,
Debbie
Customer Care Officer
April 4th(this is 2 month after purchase) here is email reply from chatandvision:
Dear Alex,
We are contacting you with regards to your refund.
We sincerely apologize for the inconveniences caused. Unfortunately, we can no longer process your refund as normal. We would need to confirm your active PayPal account/email in order to make a transfer instead of refund as the PayPal refund policy timeframe has expired.
Look forward to hear from you soon.
Sincerely,
Marcela
Customer Care Officer
April 10th, after contacting chatandvision again and sending my email and PayPal etc… here is reply:
Dear Alex,
Thank you for contacting us and your feedback. I have forwarded this case to our accounting department with priority. Rest assured that you shall be receiving your credit within the next couple of days. Once refunded it can up to 2-3 business days for the credit to appear on your account.
Once again, sincere apologies for the delay and thank you for your extended patience.
Sincerely,
Fatima
Customer Care Officer
April 30th, 3 month after purchase reply after asking about refund:
Dear Alex,
Our sincere apologies for the delay of your refund.
We would like to inform you that since the time frame for us to refund the order through PayPal has already expired, therefore we shall arrange for a transfer instead. In the light of this, please kindly confirm your active PayPal account and email address.
Looking forward for your reply.
Sincerely,
Jayden
Customer Care Officer
Its 9th of May, probably 15 emails to ChatandVision, tons of wasted time and about 100 euro, by now I have only one question how company like this can be a SKYPE preferred supplier?
With this service and attitude it’s surprising they are still in business, or perhaps they are in business because they just take your money and do not care afterwards.
Please BE AWARE when purchase from them

Chat and Vision order problems

Hello!
I made an order on the 17th of January using Chat and Vision shop via Skype website. I paid for it with credit card and waited for any contact from C&V managers to clarify the shipping time and address (I wasn't able to write the full address because of symbol limit). I waited a few hours and there weren't any calls nor emails. So I decided to cancel my order to prevent it going nowhere and get the money back. I wrote a ticket and got an auto-answer, which asked for a canceling reason. I Wrote everything they wanted and got another email with "Thank you for information". It's the 28th of January now, i have written more tickets since that day, but haven't got any new information. I tried to ask Skype support for any help, but they sent me back to C&V.
Writing here is my last hope, so i beg you for any help with my situation
Thank you.
Evgenya

Hello and apologies for the late response.
I have asked Chat&Vision to contact you urgently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Order and Refund Problems with Chat and Vision

Howdy,
I am having a similar NIGHTMARE experience with Chat and Vision.
I ordered my headset in January, and this is July. I have still not received my refund. They've strung me along every step of the way delaying, first the delivery of the product, to providing me with a product that did nto work right. Then the same thing with the refund. Delay at every turn.
Their big tactic is simply not to write. I think they're hoping you'll forget all about your refund and have them keep the money.
I have never ever ever dealt with a company this horrible. And, I am too wondering what the heck is Skype doing teaming up with them? BAD, BAD, BAD idea.
Post transferred to create its own new thread.
Subject/title edited to differentiate from other threads.

Hi, Skypefan3000, and welcome to the Community,
As you may have seen in several of my previous posts, have you indeed filed with Skype Customer Service as well? Doing so is an important step. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you must contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. Also ignore in Step 4 where you are directed back to the Community, seeing as the Community is where you started.
When you file with Skype Customer Service, I recommend including a brief review of the dates and contents of your previous correspondence with Chat & Vision.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Chat and Vision "customer service"

I'd just like to say how disappointed I am that you continue to offer Chat and Vision as a preferred Skype partner. They are truly dismal to deal with and next time I'll just head straight for Amazon instead.
I ordered a headset from them on 6th September which took a week to arrive. In the box, the headset looked larger than expected, but I wanted to try it on to check. I thought I'd take the sensible option and email them before opening the packaging in case it would be a problem to then return it. I told them it was glued down so I'd have to break it apart to get in. They eventually replied to say I could do it (this took 2 or 3 mails).
So I opened the box.
Then, 24 hours later, I get another mail from a different agent telling me that no, I couldn't open the box. Not referencing the previous mail, just providing a second, entirely opposite, response.
A bit late, right? So now I'm stuck in this endless cycle of emails, virtually daily, where I say they told me I could do it (and I still have the mails to show it) and they tell me they won't accept damaged packaging. I've asked for a dialogue with someone more senior and they tell me they've passed the mail onto management who want me to send in photos of the packaging to determine the condition.
Why? What does this have to do with anything? They told me I could break into the box, so I did. Having got to that point, the current state of the box is irrelevant - I've done as agreed so they should be duty bound to still provide a refund if required. Of course the packaging is no longer in perfect condition, it had been heat-sealed together! They won't let me deal directly with someone more senior and I can't find any info on the web to do it myself.
All the while, they refuse to send me their mystery link about how to obtain a refund. I've never known an online organisation that doesn't openly tell you how to go about returning goods from the outset. Usually it's a prominent part of their site info. Why are they so coy about telling you how to get your money back in genuine scenarios? Just put the returns info on your website and be done with it!
And every time they email me (which, by the way, is the only way you appear able to communicate with them), I get a second email that's supposed to be a survey for how you rated the inteaction. Every time, this link doesn't work. Takes you to a page with no survey. So good to know they take feedback seriously too, eh?! I've even todl them about this but they're not listening.
So, people, if you're considering using Chat and Vision because they're a pound or two cheaper, then think carefully. If anything ever goes wrong with that order or purchase, I feel for you. Deal with a supplier you can trust to be adults, even if it's slightly more. The lack of stress will be worth it.
And Skype, how can you go on recommending these guys? I thought an organisation like your goodselves would choose to work with open, honest partners who give all their information up front and are at least logical to deal with. They're letting you down, folks!

Hi, Bristolsotonian, and welcome to the Community,
Thank you for your letter and report. Please also file your report with Skype Customer Service: contact customer service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Is Chat and Vision Going to Fold?

After more than two months waiting for my unit to be repaired I believe they must overwhelmed with returned units. Also my bank warned me about this online trader with issues with using credit card with them. Poor or no service from Skype partner chat and vision reflects badly on Skype especially when there is so many alternatives to Skype now. I've paid for Skype sevjces for many years now and found them really good. Their relationship with chat and vision in my mind has soured my on going use of Skype and their partners. Greg

gregsky42 wrote:
After more than two months waiting for my unit to be repaired
Hello Greg
I have asked C&V to contact you soonest.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Chat and Vision is either out of business or fraud...

I purchased $25*3 skype e-gift cards on Jan 2013. They were 30% off and I used one of them right away without problem. But on Dec 2013 when I tried to redeem the other two, it couldn't go through. I chatted with the Skype online CS and was told the cards were not activated. I sent them an email enquiry about the gift cards, attached with the chat history with Skype CS. But their only reply was only telling me the e-cards was already delivered to my email address, seems like they never read the content of my enquiry!
I tried to redeemed those two cards again on Jun 2014, then it showed they are exprred. I chat with Skype online CS again, and they told me they were never redeemed, but it was a error that I can only contact Chat and Vision to fix. I tried email enquiry again, and even left a massage on their facebook. No body has ever replied to me. Their facebook lastest update was 2013. Now I'm wondering if they are out of business.
It has been too long that my bank is not able to get my money back. I'm here to tell other people, DO NOT buy on Chat and Vision! It's a fraud, basicly.

Hello
I have asked Chat&Vision to contact you urgently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: Order and Refund Problems with Chat and Vision

Oh my god. Chat and vision are by far the worst customer service I have ever had to deal with. I ordered 4 RTX Dual Skype phones and had endless trouble with them straight out of the pack: not charging properly, not staying logged in, not allowing Skype calls!!! And other major issues.
Also I was charged import duty which is the exact opposite of what they say on their website. The customer support constantly drags the process out asking for documents that I've already supplied and taking days between communication. Constantly avoiding any commitment and refund! Why is Skype linked up with these people? They are actually worse than Eircom. They now want to collect the phones and have them 'assessed' by there team back in Hong Kong. Any chance I will see a refund or the phones again or any glimmer of actual customer support? I doubt it. It seems that their approach is to string you out until you loose patience! Skype get your act together!!!!! Sort these crooks out.

Hello,
I've sent your post to the Chat&Vision customer support unit together with a request for urgent action.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Gift card voucher ordered on Feb. 14 from Chat and...

I purchased a gift card on Valentines Day for my computer illiterate boyfriend. He tried redeeming the voucher but it wasn't working. I was going to visit his within the next month so I told him that I would do it for him so all he had to do was write the # down. However, when he went back to the email to get the redemption code to write down the email was gone...When I got there I searched everywhere for it, and it was gone. Luckily, I printed out my confirmation and sent it to my school email as well because my Skype emails that were sent on my gmail account were also gone. Anyways I tried dealing with Skype customer service but after telling them my issue they obviously only read the first part because this was their response:
**Please see the following response from Skype customer service***
Hello >>>>>,
Thank you for contacting Skype Customer Service!
We are sorry to know that your boyfriend was not able to redeem the Gift card you gave him. Please do not worry, I am happy to help you on this.
To further assist you, please provide with us these below information:
1.   Gift card code
2.   Copy of the payment receipt
3.   Screenshot of the error when redeeming the code
You reply is very important for us to give you a proper resolution. Rest assured, we will attend to your concern as soon as you provide us with these necessary information.
We look forward to your reply.
Thank you for choosing Skype!
Best regards,
Skype Customer Service
So my response was:
I provided you with the confirmation number in my first email which is proof that I paid for the certificates. I do not have the gift card code, that is what I am trying to get from you. I do not have a screenshot of the error, he attempted to redeem the code several times, it wasn't working then the next time it was attempted the email was gone which meant the code was gone. If we had known this was going to happen we would have taken a screenshot. In the future we will remember to take screen shots when dealing with skype. Is there a phone number I can call to deal with someone directly, it seems as though you did not really read my problem because if you did then you would have known that number one and three are an issue because of the situation. I don't mean to be rude at all but it is a punch in the face for you to respond with that because it is OBVIOUS you didn't read it. Can you put my confirmation number in and resend the email out to .......... or credit my debit card. If you are unable to do that can you please provide me with a phone # so that I can call and speak to someone. Also, I do believe that his email disappeared because mine did too, but don't worry I have a copy.
Thank you
I did have another conversation via email (which also deleted) the Skype customer representative, said that I was basically going to need to take up the issue with ChatandVision because they deal with the gift cards. He left me to contact ChatandVision, I have no idea WHO within the company would help deal with this issue though. I tried emailng them but I have no idea what email to use because all the emails I use they are getting kicked back. I am sending ChatandVision the copy of the receipt that I paid. I also sent Skype the proof of purchase...the confirmation number is actually included.   I don't understand why it is so difficult to look up the confirmation number on the attached copy of my receipt? I don't understand why a valentines day present isn't being delivered.
Please help me find a simle answer...what is the contact information for ChatandVision? If you have any other suggestions to my problem..I am all ears.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

priyadershini wrote:
Do you know what's the best way to get through to them
Hello and welcome to the Skype Community!
I'll ask Chat&Vision to contact you urgently.
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