Under Cellular Data, trying to suspend 3G service, my iPad2 doesn't offer away.

Under Settings, Cellular data, I want to suspend my 3G service under 'View Account', 'Add Data or Change PLan', when I click on 'Cancel Plan' its suppse to offer a choice to Suspend or Delete Account Now, My program doesn't offer 'Suspend;.
Anyone else having this problem? What to do it you found solution?! Sure, Sure, take it in to the Apple Store. I mean is there a simple solution.

Thanks paulcb for your input, But, that's the problem, I Can't CANCEL. I initially contacted Verizon on this problem. After going through all the usual Save, Reset to Manufacturer settings, Restore, then Hard Reset of my iPad. The thought from Verizaon was to get a fresh download of the Cellular Data problem and the Cancel routine would produce the Second Paragraph that offers the Suspend Option, but Nope. Verizon did it For me. They offered me two choices, come here and see if others are experiencing the problem Or, take my iPad into a Apple Store. The former is what I'm doing, the Latter would involve being without my iPad while Apple performed their magic.
IS THERE ANYONE ELSE OUT THERE EXPERIENCING THIS GLITCH, And of course found a solution?!

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Under Settings, tap on Cellular and turn off cellular data.

IMessage Won't Work Under Cellular Data

Hi everyone!
My fiance has an iPhone 3GS and we are having trouble with the iMessage. It works fine under wifi but once it starts using cellular data, it stops sending and recieving iMessages.
It used to be my old phone and I just gave it to him not even a week ago. It had worked and then suddenly stopped. I have tried everything! Turning off and on iMessage, turning off and on celluar data, turning on and off airplane mode. Nothing seems to work.
I know on one forum it said to completely restore the phone and bring it up as a new phone rather than use a backup. Anyone have any other ideas before we do that?

On iPhone, if iMessage is unavailable, the message may be sent as SMS or MMS, depending on content. Carrier messaging rates may apply. You can adjust this behavior in iPhone at Settings > Messages > Send As SMS. Messages sent using iMessage appear in a light blue bubble, while messages sent using SMS or MMS appear in a green bubble.
The above comes from this article:
http://support.apple.com/kb/HT3529

HT204023 What is 'sim pin' under Cellular data on my iPad mini? How do I use that and change cards from one country to another?

I have a new ipad mini with retina display, and cellular capability.
I've learned how to set up an account and use it in the US. I'm now traveling internationally and need to learn about changing the sim card.
My first question is about the notation under 'settings', Cellular Data, SIM PIN. Under SIM PIN, there is an option of turning on 'sim pin' and then entering a PIN to lock the SIM.
What does SIM PIN mean in the first place?
Where does the PIN number come from?
Thankx.
SusanFrances

A SIM PIN, also referred to sometimes as a PUK Code is like a PIN number for your SIM card (just like your ATM Card). Since your SIM card has your cellular account on it and can be typically removed from one device and put into another, you can lock the SIM Card with a SIM PIN if you choose. If you activate the SIM PIN feature and forget your SIM PIN when you try to re-activate your device or a new device in the future using the same SIM Card, you may have to contact you carrier to get a new SIM Card. http://support.apple.com/kb/ht1316
As far as changing the SIM Cards out because you want to use a new carrier, you can remove the SIM card fomr the old carrier and put in the SIM card form the new carrier. http://support.apple.com/kb/ht5163
I hope this helps clear things up.

View Account under Cellular Data in iPad Air Settings not working

I purchased a new iPad Air with cellular last week and successfully established an account with Verizon on the iPad. Up until Saturday I was able to sign into View Account on the iPad in Settings and saw that my usage amount stayed current. I also was able to create a sign-on on the Verizon website and login with no problem up until Saturday. Beginning Saturday View Account on the iPad says my sign in credentials are incorrect. I know they are correct. Not only that the Verizon website says "the activity you are attempting is not available" when I try to sign there. Because Verizon is not offering unlimited usage I need to closely monitor because my teenagers have been using the iPad. I called Verizon and they blamed Apple and said contact them. This does not seem like an Apple issue to me. Anyone else experiencing this? If I go over my usage limit, it's expensive.

Yes I installed the MyVerizon app and returns an error.
I been searching around the Internet and everyone is saying that after you initially activate with one carrier on the iPad Air you can remove the SIM and replace with another from a different carrier. According to one article, Apple engineers included a wide range of bands for the iPad Air. Here's the article: http://gigaom.com/2013/11/01/ipad-air-with-lte-tip-you-can-switch-carrier-sims-a t-will/

Iphone 5 excessive cellular data usage

I am a new iPhone user and I am a bit concerned for how fast my phone burns through data. I have an iPhone 5, ios 7.0.4, and my cellphone provider is Fido in Canada (May be irrelevant info). I manually turn cellular data off whenever it's not in use. At times where I use wifi (which is about 98% of the time), I never leave cellular data on at the same time. So, I have 2 issues:
1) In system services under Cellular data usage, "iTunes Accounts" seems to be the top user of data. I looked at some previous discussions on this matter and many have said that turning off iCloud would do the trick, as well as turning off 'push'. However, I have never had my iCloud account nor "iTunes and App store," logged on. I have 'updates' and 'use cellular data' turned off as well for this feature. On top of that, under "Mail, Contacts, and Calendars' I have Fetch New Data set as 'hourly' instead of "Push". So why is it that my under system services, 'iTunes Accounts" still jumps up a few hundred kb whenever I DO have cellular data turned on.
2) How much data does the Facebook App use? Lets say I turn cellular data on, then I open up the Facebook App, and I scroll down my news feed. I do not select any pictures, videos, or profiles. I then check my data usage and somehow I burned 4mb on this specific app! I understand images take up more usage but I find that a bit suspicious.
Of course, this isn't the only app that seems to be hogging data. It's just amazing how other phone users (iphones and android users) can just leave their data on without their data randomly draining.

You are welcome
Usually data consumed by system services is on the higher side.
I would suggest reseting the data counter and then checking again after few hours to know the real culprit.
To reset the counter, there's an option "Reset Statistics", just under the list we discussed before.
This way you would get to know which app is using your data righ now.

IOS 4.3 could not activate cellular data network

I just updated my iPhone 4 to iOS 4.3 and now I cannot connect to the cell network.
I have never done a jailbreak on my phone. I'm on Rogers and my blackberry is working fine so it's not a network outage.
I have done the following to try and fix this:
1. Toggle airplane mode
2. Soft reset
3. hard reset
4. reset network settings
This started happening as soon as it was done rebooting after updating to 4.3. What else can I do here? The only option I see now is to do a full wipe but if anyone else has any ideas please let me know.

Hi
Try this then:
"If you're a Pay Monthly customer but don't have the iPhone Bolt On, or a specific iPhone tariff, then you won't be able to get the full iPhone experience.
Here's what you'll need to do:
From the main screen of your iPhone tap Settings > General > Network
Under Cellular Data Network
For Pay & Go customers. Tap APN and change idata.o2.co.uk and enter payandgo.o2.co.uk (Please note that "o2" needs to be written with a letter "o" and not a zero)
For Pay Monthly customers. Tap APN and change idata.o2.co.uk and enter mobile.o2.co.uk (Please note that "o2" needs to be written with a letter "o" and not a zero)
You don't need to change your username and password
Ignore the Visual Voicemail APN box - it's not available to Pay & Go customers or Pay Monthly customers (with a non iPhone tariff)
Under MMS
For Pay & Go customers. Tap APN and change idata.o2.co.uk and enter payandgo.o2.co.uk (Please note that o2 needs to be written with a letter o and not a zero)
For Pay Monthly customers. Tap APN and change idata.o2.co.uk and enter wap.o2.co.uk (Please note that o2 needs to be written with a letter o and not a zero)
You don't need to change your username and password
Turn your iPhone off and on again
If you're a Pay & Go iPhone customer, using your iPhone sim for the first time, you'll need to top up by at least £10.
For a step-by-step walk-through on how to change your settings, have a look at our interactive guide."
So that's the text from the link I posted.
I'm sure there's an analogous process for other networks. Perhaps it doesn't affect US iPhones as there was only one network to cater for up until recently..

No Cellular Data!

I can make calls and check voicemail but when i try to acces the web or check email it says "can not activate cellular data network". i live in Union, NJ. anyone who can offer any help or any way that i can check if there is a data outage. please any help would be much appreciated!

im in boston, same trouble here, must be a north east USA thing...i work for verizon for repair(regular lines) and i just got a misdirected call for verizon wireless complaining about the same thing...something clearly is affecting all data service for cell companies

Need to suspend my service

Hi,
I've been trying to suspend my service over and over via Verizon website because I am out of states now.
I also need to reconnect automatically on May 19th.
But whenever I click the suspend button it keeps saying error. Also I am not able to chat with any assistance.
I need to suspend my service ASAP.
Thanks.

Hi,
This is what I've been trying to suspend my service on this website.
I've been clicking the suspend and reconnect button on the left side of Verizon website. I've been trying everyday since last Friday, but it never worked. They keep giving me an error message.
Also, I did chat with an assistant and I asked her if she could suspend my service. But she said I needed to pay $15 per line if I suspend my service through her because the stuff is not a part of her department. I believe there is a no fee for suspend service and you guys have to have the same policy about the suspend service.
I've found a lot of issues I've got wiht Verizon.
I do not want to see FAQ Link, I NEED TO slove the problem!
I need to suspend my service until May 18th, will reconnect May 19th. This is what I want.
Please figure out the fastest way to suspend my service.
I am so tired clicking the suspend button and keep getting an error message.
Thanks.

Push notifications not working on 4g/cellular data

i have an iphone 5s with latest ios 7.
recently the push notification stopped working under cellular data (lte most of the time, 3g other times). if i turn on wifi, push notification works fine. in fact if i turn on wifi after a few days i get al the push notification from the past few days.
i have 'background refresh' turned on for al the apps concerned but doesn't seem to have any affect.

Same thing is happening to me when using silent push notifications for my app. They do not get received on my iPhone 6 when cellular data is being used. On wifi they get through just fine. Have you had any feedback on this?

When I switch off cellular data, I still get signal strength dots.

New iPhone 6 here and going through settings I noticed that I still get signal strength indicators and Verizon name in the upper left even when cellular data is turned off. Should this be happening? I turned the phone off and then on with the same results.
I'm running iOS 8.02. iPhone 6 128g.

Thank you folks. You see, I normally travel with my iPhone and iPad. Much of my surfing is on, of course, my iPad and I have on occasion, turned off the cellular data. On the iPad, the signal strength and logo goes away. Last night at the MBP, I was playing with features on the phone and noticed what I described. I initially had thought there was an issue because I had read about excessive data usage with the new phone.
As you fine folks pointed out, this is the way it's supposed to be. Thank you for your replies.
Fred

I purchased an unlocked iPhone4 last month. Everything was fine till yesterday. Today morning when I tried to check mail, i suddenly got an error message saying " Could not activate cellular data network: you are not subscribed to a cellular data service"

I purchased an unlocked iPhone4 last month. Everything was fine till yesterday. Today morning when I tried to check mail, i suddenly got an error message saying " Could not activate cellular data network: you are not subscribed to a cellular data service", when I checked on my network settings i was not able to find the cellular data network tab ( where we use to input APN manually). i even tried to restore my iPhone to its factory settings, Still it remains the same. i cant able to connect to Internet using cellular data. help me...Plz..

Where did you purchase it from? There are lots of iPhones sold as "unlocked" which are carrier locked phones that were hacked and are not officially unlocked. These phones are subject to re-locking to the original carrier, particularly when updated.

I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year. I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost".

I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year. I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost". I could swear the last time I used cellular data you would see the signal in the upper left corner and I only see "no service" there, I am in a location where I know I should have service. Is there something I should do to my IPAD? I tried resetting, I tried clearing cookies and history in Safari (after reading a post n these discussions). I don't know what to do next. My IOS version is 6.1.3. I did go into Network from the general tab and I see it says "SIM not provisioned". HELP and Thank you in advance.

Hello Theresa818,
Thank you for using Apple Support Communities!
It sounds like the cellular data will not activate for some reason on the iPad.
I found this article that will help you resolve this issue here, named iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection, found here http://support.apple.com/kb/TS4249
Check for a carrier settings update.
Update your iPad.
Toggle the Cellular Data setting off and on under Settings > Cellular Data.
Restart your iPad.
Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPad as new.
If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.
I know you may have done one or two of the steps here, so you can skip those.
Take care,
Sterling

IPhone 5 cellular data services failing

ISSUE/SYMPTOMS: iPhone 5 ONLY: Cellular Data stops intermittingly, cellular data locks up without warning, Wi-Fi data connection not working on occasion, iCloud contacts, calendar and reminders not updating, Find My Phone not working, mail or Internet not available or server time-outs. No error messages though. All of these are symptoms of no data service. Problems seem to be related to iPhone 5 failing to switch between LTE and 4G or 3G data services on AT&T.
My iPhone 5 32GB AT&T version (iOS 6.0.2) along with my clients and family using iPhone 5 in the state of Oklahoma are having this issue on their AT&T iPhone 5's: no cellular data connection re-established if at anytime the LTE connection is lost or weak. As with iPhone's prior to iPhone 5, the iPhone 5 is supposed to drop down to the next tier of data service and re-connect to cellular data service when the higher speed cellular data service is not available. Apparently this is not working well on the iPhone 5.
What led me to research this LTE issue was that my iPhone was not syncing on iCloud with contacts, calendars and reminders with my other iOS devices. Other times this issue became apparent was when iMessage quit sending and receiving until I would reboot my iPhone (sometimes it would finally send the message as a “text message”). When I had these problems I also found out I was not getting any cellular data service for Internet browsing, mail, Maps, Find My iPhone, etc. This would happen without notice. In other words I would not receive any notice or error message that data service had stopped other than the fact I was not receiving any mail, iMessages, or iCloud sync updates. My only resolution was to reset or reboot my iPhone several times a day, and that would resolve it about 70% of the time.
I have talked to Apple Support on 2-3 occasions in the last week and AT&T Support twice in the last 2 days. If it is really true, only the AT&T Technical Support Advisor informed me of a nationwide issue relating to iPhone 5 and LTE: iPhone 5's are not re-connecting to 4G or 3G cellular data service once the LTE data connection is lost or dropped... the voice calls continue to work, but cellular data service fails and stays locked up without an error message until the customer reboots the iPhone.
Obviously this is very unacceptable. We depend on these data services and at minimum need to know when it stops working instead of finding out from a phone call that someone sent us an important email or something.
The AT&T representative also said that both AT&T and Apple are aware of and are working on the issue as it is a nationwide problem with iPhone 5 and LTE. The Apple Support Advisors I talked to made no mention of this "known" issue. AT&T said that it is partly AT&T responsibility because the capacity of LTE is overloaded and cellular data connections are dropping because of the lack of coverage and/or capacity. They actually refunded my data service for a whole month in apology for the inconvenience (I did not even ask for that--I just want my data service to work). But they also said that Apple has responsibility in this issue because the iPhone 5 should drop down and re-connect to the next lower tier of data service when LTE is not available or lost; instead, it is locking up somehow or it still thinks it is connected to LTE when it is actually not. I don't know how accurate these statements are, but my problem is real.
TEMPORARY WORK-AROUND / FIX FROM AT&T: Disable LTE on the iPhone 5. Or when you figure out that data is not coming to your iPhone, use Airplane Mode ON/OFF for a few seconds to force re-connection to a tower without rebooting the iPhone. You can Disable LTE on the iPhone 5 in SETTINGS/GENERAL/CELLULAR. I have disabled LTE on my iPhone 5 and have not had any of these cellular data issues since.
Disabling LTE is not acceptable either, but it is working. At least I seem not be losing connection or locking up without knowing it. In my office over the course of a day, my iPhone 5 will jump back and forth on LTE and 4G sitting in the same place. Disabling LTE has stopped this and the problem, but the iPhone 5 should switch cellular data services seemlessly just like the phone switches towers on a phone voice call seemlessly (most of the time).
WI-FI ALSO STOPS WORKING SOMETIMES AFTER THIS LTE disconnect / lock-up issue: That has been my experience along with my clients and family as well. If you use Wi-Fi a lot on your iPhone it will hide this LTE issue until you leave your Wi-Fi and get on LTE and then drop LTE (silently) and then go back to your Wi-Fi. My experience has been I have to reboot the iPhone to even get Wi-Fi working again after that happens.
I do not know if some of these comments and analysis are really accurate or valid or not... all I know for sure is since I upgraded my iPhone to the 5 along with my other family members and clients, we have had "no data" on many occasions and are continually rebooting our iPhones and looking for what is wrong.
My questions to the support community are these:
     1. Is anyone else having this issue? Or is it just me and my few? Maybe a lot of people do not realize they are not getting their data because they are on Wi-Fi most of the time or they are just rebooting and not trying to identify the real problem. AT&T said it was nationwide iPhone 5/LTE issue. Anyone else heard that from either Apple or AT&T?
     2. Is this an iPhone 5 / Apple issue or is AT&T solely responsible? Or is it both? Where do we get a solution??? Is AT&T LTE holding false connections with iPhone 5 or is the iPhone 5 failing to recognize a dropped LTE cellular data connection and then failing to attempt to re-connect with 4G or 3G?
     3. Did I miss where this issue is posted? I searched Apple Support and Communities and did not get any hits. Any updates or further insight on the issue? Any other fixes other than Disabling LTE?
      4. If this is in fact a real issue belonging in part to the iPhone 5, we need to escalate Apple’s attention to it.
Thanks in advance for your help and feedback.

Thank you fellow users and experts for your feedback and updates. Sorry about the large font on the original post... accidental via cut and paste.
I have escalated the issue with both Apple and AT&T. I actually got senior level troubleshooters from both Apple and AT&T on the phone at the same time... rare moment. Here are the key points of the update:
     1. AT&T did NOT confirm the earlier statement by another AT&T Technical Support Agent that this was an emerging nationwide issue about iPhone 5 and LTE losing data connection and not reconnecting at a lower level or re-connecting to LTE once the signal came back. So that earlier statement was not accurate as suspected by all of us. The senior tech at AT&T said he has seen this issue sporadically over the last month or so, but only with about 3-4 customers. He said it seems to be location or phone dependent (some phones not all phones).
     2. The Apple Tech was satisfied that all that could be done to eliminate my issues possibly relating to my instance of software / iOS had been accomplished except erasing my iPhone and restoring as a new phone (I have avoided this inconvenience with the argument that other family/clients with the iPhone 5 have had the same problem).
     3. AT&T went so far as to examine which towers I had been connecting to over the last week and looked at other technical data that could possibly explain the issue. I now know I have 3 towers that provide LTE within 4 miles of my home/office, one within a half mile. But so far there is nothing to explain or even properly identify the issue. AT&T offered me to take my phone to an AT&T store, try to force replicate the problem there, if so, the store would put my SIM card in a brand new iPhone 5 (just to test) and try tor replicate the problem again. If replicated on a new phone, there is a deeper issue; if resolved on a new phone, the answer is obvious. I have not taken the time to do this yet.
     4. On Friday, Jan 4, 2013 while talking and between the tech support calls (on a different phone), I was able to re-create the problem 2 separate times in my home/office by forcing my iPhone to weaken its connection to service (burying it under electronic gear) and then waiting a few minutes, then trying to browse the Internet--no data service unless I manually reset the connection. I am only able to cause the issue to occur if there is at least 15 min of idle time after a weak signal condition AND only if I don’t completely lose a connection to cellular voice service. It seems that if you go down to NO SERVICE the phone will do new a search and keep searching until reconnects to LTE or other signals correctly, but a weak connection seems to be strong enough for voice service but can sometimes cause the LTE data service to stop without reconnecting to LTE, 4G or 3G unless I manually intervene. It also seems that idle time with a weak connection is also necessary to re-create the problem manually. Since Friday, I have not been able to re-create the problem. This has been an intermittent problem, so who knows.
FYI, I have never had this problem with my new iPad (also on AT&T LTE) that has been with me when the iPhone fails to have data service, but my iPad is never in my pocket or other places with perhaps less signal.
Again, if you are connected to Wi-Fi on your iPhone 5 most of the time, you may never notice this issue if you are even having it.
So far no progress on the real issue or resolution, but both Apple and AT&T have put forth very admirable effort.
If you or others you know are having this issue, please take the time to post a reply to this issue. Thank you.

Under Cellular Data, trying to suspend 3G service, my iPad2 doesn't offer away.

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