Understanding Advanced Find in Outlook and Exchange Online Mode

Hi,
we do see a behaviour in Advanced Find where I'm not sure if it is a bug or "by Design". This only happens when online mode of Outlook is used. Please do not advise to use Cached Moded as we are talking about a Remotedesktop-Services environment
and it is not possible to use Cached Mode here.
When we use "Advanced Find" in Outlook to find sent Messages by the name of the sender we are not able to just enter for example the last name of the sender and get results. As soon was we use the button "Sent to" and choose an account
from the GAL or own contacts we will see results. The issue is: Not all messages sent people are in the GAL or personal contacts. So the search is useless at all.
Search with just the last name - no results:
Search with User selected from the GAL (or local contacts) we will get results:
Is this a bug or "by Design"
Peter Forster | MVP Virtual Machine 2002-2011 | Austria |

Hi Peter,
What's the version of Exchange server you are using?
It seems that the searching hasn't finished from the first screenshot you attached. The
Stop button is still clickable.
According to my testing in my Outlook 2013 environment, it took a long time to finish the searching when using Online Exchange mode, however, it should work when searching with just the last name. This is a known issue that
Outlook Online
mode is having a considerable amount of delay when performing an
advanced search, and we haven't found a solid solution for this. Please wait until the searching finishing (the
Stop button become grayed out, just like it in the second screenshot), and then check if it returns any results.
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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We would like to configure Opportunistic TLS between our Exchange 2010 SP3 On Premise Systems (with Edge) and EOP.
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Hi,
Based on my knowledge, when Outlook is in Online Mode, the search is based on the Exchange Search Service. Although the search works on OWA, I still suggest you try re-indexing on Exchange Server to check the result.
Moreover, there are some steps we can perform to narrow down this issue:
1. Switch to Cached Exchange Mode, then the Index is based on the local computer, check if then the issue persists. If the issue persists, we can say it's not about the index, maybe something else stops Outlook from searching properly, such as an add-in.
Also, it can be a workaround if it works in Cached Mode.
2. Create a new Outlook Profile to setup the account, check if the problem persists. Please do not remove the previous profile as this is just a test, I want to know if the problem persists with a new profile.
Please feel free to post back with more details.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here.

Outlook advanced search & Exchange 2013 - "Sent to...." field doesn't work correctly in online mode?

Hello,<o:p></o:p>
We've come across what seems to be a problem with advanced find in Outlook in online mode, when used with Exchange 2013.
Using the "Messages" tab of "Advanced Find", anything typed into the "Sent to...." field produces no search results. If the field is populated by clicking
"Sent to..." and selecting a name from a contact list or GAL, results are returned.
eg.
Sent items contains messages to "Charlie" who has the email address
[email protected] and sender is
"Dave" who has the email address
[email protected]
Entering "charlie" or
[email protected], (or any previously acceptable partial term such as "charl" or "@contoso.com") into the "Sent to"" field produces no results. If the user exists in a contact
list and is selected from it, the search works fine. The same is true searching the inbox, using the local user's id of "Dave" or
[email protected]
We've confirmed this issue occurs at four client's sites, plus our own internal Exchange 2013 CU3 system. Four of the sites have been transitioned from Exchange 2010, the fifth was a completely new installation. The problem occurs with Outlook
2007, 2010 and 2013.
This works fine in cached mode (not a solution as our clients are predominantly Citrix/RDS). Exchange search doesn't report any issues and the index states are all "healthy",
we've also tried rebuilding the indexes with no improvement.
Any ideas would be appreciated, or even if someone else can confirm they see the same thing.
Thanks.

Hi Winnie,
Thanks for your reply, and I'm sorry I've not responded earlier. While this problem is one that's annoying several of our clients, and while I have been doing further testing and investigation, it's had to take a back seat to other more pressing issues
until now.
OWA search works fine, as does using "From:" in instant search, and the "From" query on the Advanced tab in Advanced Find. The search services have been restarted, indexing state and copy status etc are all healthy, the indexes
have been rebuilt/reseeded, and I've gone through the diagnostics again. Nothing is logged in event viewer, and the only error that comes up when checking failed index docs for a user are for unsupported format handlers (.png etc).
The issue seems purely to be with the "Sent to..." field on the Messages tab, it's as if it gets completely ignored. The search returns instantly with "There are no items to show in this view". Just to make sure I wasn't losing
my marbles, I've compared searches on Exchange 2007 and 2010, and on those I can enter as little as a single letter or email domain and receive the expected results. On 2013 I get nothing whatsoever whatever I enter, unless I pick an address from a contact
list.
At this point, I thought that since Office 365 is Exchange 2013 based it'd be worth testing that, and sure enough I got exactly the same issue. I setup an Office 365/Outlook 2010 profile on a machine that is currently in an existing Exchange 2010
environment where search works correctly, searching Office 365 doesn't work on that either.
EDIT - Ignore this bit, a fresh install of Windows 7 and Office 2010 doesn't work with Office 365 either. I am exploring another avenue. I setup a fresh Windows 7 VM, installed Office 2010 and connected that to Office 365, search worked fine,
so I'm now looking into what the difference with that VM and the servers and workstations out "in the wild" could be. For example, the test VM isn't on a domain, it's not fully patched, it has no additional software installed etc. Outside
of Microsoft applications and operating systems and having similar configurations, I haven't isolated a common link across all of our client sites that are affected, there's no single 3rd party application or anti-virus solution in place at all of them for
example.
I'll update with any findings, but if you or anyone else has any idea in the meantime I'd be grateful for your input.
Regards.

Outlook 2013 and Exchange 2007 not always syncing read status of a message

Out users are experiencing this issue from time to time. Outlook 2013 is using Exchange mailbox as default storage (Exchange 2007 SP3). Sometimes it shows that Inbox has one or few unread messages (Inbox name is bolded and there is a number near it). But
a user can't find any unread messages in the inbox. If he logs to his mailbox via OWA, then he can find those unread messages. But they are marked as read in the Outlook. So it seems Outlook 2013 has issues syncing with Exchange 2007 as we have never experienced
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Any hints on how to make this thing go away, other than instructing users to log via OWA and mark unread messages as read?

Hi,
Switch to Exchange Online Mode, does the issue persist?
It seems to be a sync issue between Outlook and Exchange, make sure the Internet connection is good. Let me know if the issue persist after clicking
Send/Receive All Folders button.
Try to run Scanpst.exe to repair the local data file in case the data file has been corrupted:
http://support.microsoft.com/kb/272227
Regards,
Melon Chen
TechNet Community Support

Understanding Advanced Find in Outlook and Exchange Online Mode

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