Understanding PAL output to fix Outlook "frozen state" problems

Masters,
EDITED INFORMATION:
Compared ten or more PAL analysis output, these are the main warnings and errors. Please help us to understand, give us advice how to look forward of those messages:
Questions:
- What means "increasing trends...."
- What should i do with disk queue? (exchnage edb cause main disk activity)
- How to track down TCP connection fails?
- The outlook "try to retrieve information" is Disk or TCP problem?
Which analisys may i believe in?
- If i run Exchange Best Practice and use the perfmon blg file, it show no error. (No proc, no disk, nothing..)
- If i use PAL to analyze the BLG file, i got lot of warning. (But in PAL i can't choose SBS2011 template file, i can pick Exchange 2010 template..)
- If i download Exchange 2010 counters and thresolds excel file and make a step by step manual analisys i found some problem with a few counters..
Condition
Counter
Min
Avg
Max
Hourly Trend
OWA response times high - greater than 100ms
\\SBS\MSExchange OWA\Average Response Time
236
236
236
0
Increasing trend of more than 100 handles per hour
\\SBS\Process(EdgeTransport)\Handle Count
3,227
3,539.30769231
3,838
890.97569098
Increasing trend of more than 100 handles per hour
\\SBS\Process(w3wp#6)\Handle Count
654
664.07692308
673
158.67465867
Increasing trend of more than 100 handles per hour
\\SBS\Process(w3wp#1)\Handle Count
1,785
1,829.84615385
1,882
441.09224109
Increasing trend of more than 100 handles per hour
\\SBS\Process(msftesql)\Handle Count
872
933.15384615
960
187.04628705
Disk approaching overwhelmed: Avg Disk Queue Length is greater than 1 and response times are greater than 15
ms
\\SBS\LogicalDisk(C:)\Disk Overwhelmed
0
.23
1
1
System Cache Resident Bytes is consumsing more than 10 percent of RAM
\\SBS\Memory\System Cache Resident Bytes
976,588,800
977,392,876.307692
979,042,304
-755,980.01998013
More than 10 TCP connection failures per hour
\\SBS\TCPv4\Connection Failures
89,523
89,714
89,902
7,672.72727273
!!Experimental!! Available physical memory is less than 10%
\\SBS\Memory\Physical Memory Overwhelmed
0
.23
1
1
Disk overwhelmed: Avg Disk Queue Length is greater than 1 and response times are greater
than 25 ms for IO sizes of 64 KB or smaller or 35 ms for IO sizes greater than 64 KB.
\\SBS\LogicalDisk(C:)\Disk Overwhelmed
0
.31
2
0
First of all
We have an intel modular server, with two host. Every host contain some virtual os - vmware -
At this time we talkin' about an SBS 2011 server and one Windows Server 2008 as Terminal server.
Parameters:
- On this terminal server we have 30 users approximatly (we have 45 user/mailbox on SBS)
- SBS and TS has:Intel Xeon E5620/4proc, 32GB memory
- Outlook set as Online mode
- Servers and users on same LAN
Users sometimes reporting the Outlook not response - Outlook trying to retreive data from exchange server....
- So we checked the e-mails / folder
- Checked the users
- We have automatic archiving so exhchange contain only a few month of e-mails.
At now, we get some information from exhcange performance counters, and used PAL to understand what happend....
What i would like to ask to take a look at our PAL output and say something 'coz we don't understand:
- if we any problem with "yellow" or just an alert.
- if the "red" lines can cause any problem with outlook
- what mean if "No Thresholds" / "Stats only"
- i don't know which one we could use:PAL analisys or Exchange 2010 counters and thresolds.XLS (there is an excel table on internet and the excel contains some counters with thresolds number which not included in PAL)
Thank you for any suggestion
I created a free website, to upload the PAL output, because i have no idea how to share with you...
http://pal.x3.hu/index.html
Kriszitán

Hi,
Basic on my research, I find an familiar blog about your question, for your reference:
Improved PAL analysis for Exchange 2007:
http://blogs.technet.com/b/mikelag/archive/2009/12/14/improved-pal-analysis-for-exchange-2007.aspx
Performance Troubleshooting using the PAL tool:
http://blogs.technet.com/b/mikelag/archive/2008/08/20/performance-troubleshooting-using-the-pal-tool.aspx
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

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