Undue GEEK SQUAD charge on my credit card

Dear Madam/Sir,
today my husband and I have discovered the charge for a GEEK SQUAD Renewal (RENE00015826) we never asked for.
The charge, amounting to 41,85 euro (we are living in Europe for the time being), occurred on Sep. 30 2014 on a prepaid visa card belonging to my husband (named Paolo {removed per forum guidelines}.
By browsing in a few internet chats, I discovered that such a charge often relates to an automated renewal of anti-virus software that was implemented in computers of Best Buy customers.
I kindly ask you:
1) If I can be refunded for this unrequested good
2) How to prevent for sure that the same charge occurs again in the future.
Best regards,
Andreana {removed per forum guidelines}

Hello AndrScagnelli,
Welcome to the forum. I can imagine your surprise when you discovered a charge on your credit card for a service you do not use. I would be happy to look into this further to see how I can assist.
Using the e-mail you registered on the forum, I was able to confirm that it is an anti-virus software renewal. I will be contacting the appropriate teams, and follow up with you once I have further information. In the meantime please do not hesitate to let me know if you have any further questions or concerns.
Thank you again for visiting the forum, and I'll be in contact as soon as possible.
Maria|Social Media Specialist | Best Buy® Corporate
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Undue GEEK SQUAD charge on my credit card

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