Unexpected "Connect iPod touch to iTunes" screen

I powered off my 2G Touch before flying to Argentina; then powering up again on arrival brought up a new-to-me "Connect iPod touch to iTunes screen", which no amount of button presses would get past.
Luckily there was a PC where we were staying, and with iTunes installed, and with USB, so I was able to get going again, esp. since I'd disabled automatic syncing, though now everything was in Spanish. But,
Q1: does anyone know what this screen really means?, and why it might have come up? [a wifi router was nearby]
Q2: would a hard reset [hold sleep/wake and home buttons for 10 sec] worked to get past this screen?

I have the same problem, getting the 'connect' symbol or icon while travelling. I just got off the phone and an unsatisfying conversation with Apple support. Apparently, this is a "rare?" problem that is caused when there is some kind of software failure on the iPod Touch, and that there is no way to get around it except connecting to iTunes on some pc somewhere, ideally your own PC and iTunes. This happened once before for me but I was home and just plugged it in. The iPod recovered, connected and synced with no error message at all. The rep at Apple support said there is no log or trace that can be retrieved, so the mysterious iPod Touch software failure will remain unknown. He said I could take it in for warranty service, but who knows if they could reproduce the problem. Maybe the new iPhone/iPod Touch software version will run better (or worse). ps, I tried all possible combinations of hard reset on the unit, but nothing else works to recover.

Similar Messages

  • How to connect ipod touch to itunes on Mac OS 10.4.11

    My desktop (Tiger Mac OS 10.4.11) will not recognize my ipod touch in itunes thus preventing downloading of music to the ipod. The ipod is recognized in iphoto and is brought up automatically when attached to the desktop. The connection is via usb directly to the desktop. Are there any ideas on a fix for this problem?

    If the iPod has iOS 4.2 or greater you need to upgrade the operating system on the computer. To find version go to Settings>General>About>Version
    IOS 4. to iOS 5 requires OSX 10.5.8 or greater
    iOS 6 requires 10.6.8 or later
    If you have a 4G with IOS 6 10.5.8 may work. See:
    ios 6 and macosx 10.5 on a pre intel...: Apple Support Communities
    OSX 10.6.8 requires a Mac with an Intel processor
    To purchase the OSX upgrade disks you have to call Apple since they are not listed in the on-line store.

  • Trouble Connecting Ipod Touch to Itunes

    Hey Guys
    Having a bit of trouble with my new Ipod Touch I bought over the weekend... hoping you could help me out.
    Basically my ipod will be recognised by itunes but when it tries to sync I get the error message
    "The ipod cannot be synced. The disk could not be read or written to."
    After discussing it with Apple Support, I connected the device to another computer, which connects with the ipod and syncs fine. After looking in the device manager and seeing that the ipod is not appearing, they are claiming that it's an issue with the windows driver for the usb2 port and theres nothing I can do and to call windows support.
    The strange thing is, when I buy songs by wifi on the itunes store via the ipod touch - when I connect the device that song will transfer back to itunes no problem.
    Anyone have any ideas? I've updated itunes and ipod software, uninstalled and reinstalled itunes and deleted temp directories.

    Hey burntfilm82,
    Does the iPod touch work correctly in another user account?
    This article describes howto setup another user account and has some good troubleshooting tips.
    http://docs.info.apple.com/article.html?artnum=302856
    Does it work correctly when you do a selective startup?
    http://docs.info.apple.com/article.html?artnum=302538
    Jason

  • Error code 0xE800000 when connecting iPod Touch to iTunes 7.7

    Since one week ago my iPod Touch 8GB was working properly with my iTunes. Then I upgraded to iTunes 7.7 and upgraded the Touch to 2.0. Now iTunes does not recognize the Touch anymore and does not connect to it. I cannot use the Touch anymore because it always tells me to connect to iTunes.
    I tried to restore the Touch but nothing changes and iTunes refuse to recognize the device. Instead it responses with an unknown error (Error Code 0xE8000001). I tried all two USB 1.1 ports on my G4 400 Laptop as well as all two USB 2.0 over PCMCIA card. Always the same error.
    Can anyone please let me know what I can do now to get the Touch back to work

    Also getting this error and I can't seem to connect my iPhone to my laptop's iTunes. Tried re-installing iTunes but still no go.
    Would appreciate any suggestion to try to resolve this issue.

  • Problem connecting ipod touch to iTunes

    Hi,
    First of all sorry for my bad english.
    I have an Ipod Touch and i have a problem with connection the ipod to my computer. When i connect the ipod to my computer, itunes start's up but gives an error "iTunes cannot connect to the iphone caused by an unknown error (0xE8000065)" (it's written in dutch so its difficult to translate). I have done EVERYTHING. Remove iTunes, Apple update, Apple mobile device support. Reinstall iTunes newest version 8.1.1, after the reinstalation it works FINE but only the first time. When i disconnect the Ipod the same problem is back.. When i connect it to an other Pc it works fantastic and for more then just the first time (it keeps working). On the other PC i restored the Iphone with the shift button and in recovery mode. I used an other cable, other USB ports (nothing helps). Restarted Ipod service ... All i've readed i did.
    Now my question is : I know its not the Ipod, but is it possible that it is a fold or is there a fix ? Because when i reinstall everything it works but only for 1 time after that the fold keeps on coming back

    My friends were having trouble with this on an XP windows PC, they tried everything but install xp service pack 3, doing so after calling apple tech support on 1300 321 456 (australia).
    I left before they downloaded it, though it didn't work for flash drives (?) - new 1 week old ipod touch (version 2.?) and my iphone (version 3.0), although my Ipod nano (version 1.1.3) connected just fine.
    It was coming up as a message saying about a bad connection to an iphone when the ipod touch was connected too!
    I read something that seems possible only during the very first connection attempt, being a is connection is made. My friends swear they were able to transfer music to the new ipod touch connected up to the computer, not sure exactly what process, although after disconnecting the ipod touch is no longer recognised by the software properly.
    I'd rule out its a plug & charge cable (unless its damaged), you'll probably need the latest itunes and be running a PC with windows XP service pack 3.

  • Having trouble connecting iPod Touch with iTunes 8.2

    I have a first generation iPod Touch 16GB, before the recent 8.2 iTunes update (or it may have been 8.0, I tend to ignore those annoying 'please update now messages')my iTunes worked properly, and the Touch would sync whenever I connected it.
    Now when I connect the iPod to my computer it no longer shows up in iTunes, the computer (running Windows Vista Basic) recognizes the iPod is there, and the iPod charges properly. iTunes itself however is oblivious.
    I've tried completely reinstalling iTunes like the support page suggests, but the problem persists, it is getting quite annoying now since I cannot get the new 3.0 OS update or put new music on.
    Can anybody help?

    I have the same problem, but mine won't even take a charge from the computer, or my docks. I have to plug it into a wall wart usb charger and then it works fine. Can't get my computer to recognize/sync it since the "upgrade" to 8.2. The only responses worth a crap on this topic say to just be patient because it is now a known bug they are working on. IMO I wish Apple would stop acting like MS and stop releasing stuff that hasn't been properly beta tested. This glitch has occurred for thousands of users, and any basic cross platform testing process should have revealed this problem in the first 5 minutes. Yet ANOTHER embarrassing POS from the "new" Apple.

  • Usb cable not connecting ipod touch and iTunes

    when i connect my ipod touch using usb cable with mac..itunes is not detecting it..even itouch is not charging..what should i do?

    Not Charge
    - See:      
    iPod touch: Hardware troubleshooting
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genus Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • Trying to connect ipod touch to iTunes software icon just spinning

    Recently I had to rebuild my music list in iTunes on my PC, during this time I performed upgrades to the iTunes app and my devices which seemed to go ok.  Today I plug in my iPod to delete the music that currently on the iPod and replace it with the rebuilt library and nothing happens other than the gray circle continually spins next to where it says Operator's iPod.  At first I thought it my be the amount of information that's being synched between iTunes and the iPod but I walked away for about 3 hours and it was still just sitting there.  When I click on Operator's iPad nothing happens.  Rebooting the PC, the iPod, starting from scratch has yielded the same results.  Any suggestions?

    This has been resolved by re-installing the iTunes software.  What a PITA!  Every time Apple updates it's software or OS I hold my breath, cross my fingers and squint my eyes.  Will it work this time?  What a crock.

  • Get iTunes to open automatically when I connect iPod Touch?

    Can I get iTunes to open automatically when I connect to my iMac with the USB connector? I upgraded my OS today to 10.6.8, and now it doesn't happen. (It's a 2nd generation iPod Touch.)
    Thanks a lot!

    Problem solved thanks to another post here on the same topic.
    1-Opened i Tunes & Connected iPod Touch
    2- Unchecked "Open iTunes when connected"
    3 - Synched iPod
    4- Hit "Apply"
    5- Checked "Open iTunes when connected"
    6- Synched iPod
    7 - Hit "Apply"
    8- Ejected iPod and closed iTunes
    9- Re-connected iPod Touch
    10- iTunes opened automatically!  

  • HT1414 my ipod touch in white screen when i connect to the itunes can'tbe detected

    my ipod touch in white screen when i connect to the itunes can'tbe detected

    If not sucessful try:
    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • HT201365 my daughters ipod touch 5th generation screen is stuck.  It reads IPOD Disabled connect to itunes

    My daughters ipod touch 5th generation screen is stuck.  It reads IPOD Disabled connect to itunes.  HELP!

    Have you considered connecting it to her computer running iTunes? That would seem to be the logical first thing to try...
    It's in recovery mode because someone incorrectly attempted to enter the passcode too many times. It must be restored using iTunes.

  • I cannot connect my iPod touch to iTunes

    There are several factors preventing me from connecting my sister's iPod Touch to iTunes on my computer (the same one I used to set up her iPod):
    1.  The sleep/wake button is jammed, or just doesn't work. The button ITSELF feels fine.  It pushes down with a "click" feel, like all of the other devices I use, but nothing happens. It fails to turn off or turn on the iPod; it's a dud.  I think this is the main issue.  She's had a problem turning it off, lately.  Since this is an ipod 3, I highly doubt the warranty is still active, and isn't worth getting Apple involved.
    2.  She was sleepy when she set her passcode and punched in the wrong numbers (which I don't understand, since it asks you to re-enter the password before it is accepted).  Unfortunately, as a theft deterrent, each time a password is incorrectly submitted, the wait time to re-enter becomes longer and longer until the device is disabled.  Now it shows the message, "IPOD IS DISABLED connect to iTunes".
    3.  Connecting to itunes brings up a message in iTunes:  "ITunes could not connect to iPod "iPod Touch" because it is locked with a passcode.  You must enter your passcode on the iPod Touch before it can be used with iTunes."
    I Googled the "iTunes could not connect..." message, which gave instructions to restart the iPod with the sleepwake/homebutton trick, but that can't be successfully accomplished with a broken sleepwake button.
    I Googled "broken sleep/wake button", but that gave instructions to restore the iPod in iTunes, but it won't connect in iTunes without the passcode correctly entered in the iPod.
    I Googled "Wrong password", but that gave instructions to restore the iPod in iTunes.  [sigh!]
    I asked my sister if she had a wobbly table or chair with one leg shorter than the rest, and she said she did.  I told her to place the iPod under the short leg. She asked, "How is that going to fix my iPod?"  I replied, "It isn't.  But it will fix your table."  Took her a few seconds to realize that it was all her iPod was good for.
    I don't want to resort to the wobbly table fix just yet.  I thought if there was going to be a way to fix this without reaching out to the Apple store (which would probably only be able to sell her a new iPod), this would be the place to find the answer...a place where most genius iDevice users would hang out to help other users.
    Any suggestions?

    FIXED IT!!!!!
    Ok, here's one of the problems I was having (among the others listed above):  I kept getting the message that I had to enter my passcode in the iPod.  I searched for solutions and came across one that said I had to close down iTunes first, before plugging in the iPod, so I did that.
    Lo and Behold, the USB symbol appeared on the iPod when I plugged it in without opening iTunes.
    I opened iTunes, and Lo and Behold again, the iTunes showed the ipod on the side and the message popped up that said it was in restore mode.  I selected "Restore and download new updates".
    I was good to go, right?
    WRONG!!!
    Every few minutes into the download, I would STILL get a message saying that I had to enter iPod's passcode, and the iPod would return to the dreaded "disabled" screen!  I tried it several times, with no success.
    THEN I noticed that even though the iPod was unplugged from iTunes, the update continued to download.
    SO...
    I waited until the update had seconds left to be completely downloaded.  Then I reduced (not minimized) iTune's window and clicked on the desktop background.  I plugged in the iPod, which again showed the USB symbal.  I maximized the iTunes window, and the message appeared as usual saying the iPod was in restore mode.  I selected the "restore and download" button, but THIS time, it didn't have enough time to reject the iPod.  Within seconds, the download was complete, and the restoration continued as normal (for other iPods, anyway).  I held my breath the whole way, but it's GOOD AS NEW!  By "Good as new", I mean her ipod has no apps or music.  She'll have to reinstall all that, but they're paid for.  Not sure about the music, which was her main concern, but even if she had to buy all that all over again, it's still much cheaper than buying a new iPod.
    Guess she'll have to find something else to level her table.
    :::::EDIT::::
    I'm sorry, planb77, I didn't see your last post.  I forgot to reload.  But thank you for your help. 
    By the way, the sleep/wake button still doesn't work right, but she can select to have the ipod shut down after X amount of minutes.  The only thing she'll have a problem with is turning the iPod off all the way (which she never does, anyway...who does?), and take screen shots. 
    Message was edited by: vickyfromchesapeake

  • White screen when first time connected ipod touch to mac

    I followed the instruction on the quick start manual (open itunes,connect ipod touch to my mac,and finish the registration,sync music etc.)Then the screen is still WHITE. I've tried some efforts including reset and recover,but still white screen! Couldn't believe this!
    Help me!
    PS:The touchpad seems to be ok. When I push the sleep button and slide my finger on the bottom of the screen,such a sound like the screen is locked or unlocked sent out.
    Message was edited by: WuXP

    uncheck the music in itunes and resync to delete her music from your ipod
    then create another account using everything the same except change your email address from a ".com" to ".net"
    like me, I have an ipod touch and my mom has a shuffle, she doesn't like using credit cards online
    so we use mine for both accounts but with [email protected] as mine and [email protected] as hers
    that way we can both use the credit card and on the same pc but with different passwords too

  • Does anybody know why my ipod touch 3rd generations screen does not show anything? The screen is all black but my ipod synchronises to my iTunes library. Please help!

    Does anybody know why my ipod touch 3rd generations screen does not work show anything? The screen is all black like it is switched off, but my ipod synchronises to my iTunes library. It is fully charged. Please Help!!!

    Try here:
    iPod touch: Hardware troubleshooting

  • HT1699 i dont know how to connect my new ipod touch to itunes to set it up

    i dont know how to connect my new ipod touch to itunes to set it up

    Look at the Users Guide:
    iPod touch User Guide (For iOS 5.0 Software)

Maybe you are looking for