Unexpected error message when connecting iPod touch to mac

Just recently i've started getting an alert from the Sophos anti-virus software i'm running. It only happens when I connect my iPod touch to the mac, and as far as i can see it's coming from the mobilesync backup. Any ideas if i should worry about this and if there's a fix?

I would try:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Similar Messages

  • ITunes sends error message when connecting iPod touch

    I have an iPod touch 2nd generation, and I decided to reset it as it was having problems, and now it displays the connect to iTunes message like when I first purchased it. I connected it to iTunes like it wanted, but when I connect the iPod to iTunes, iTunes displays the following error message "iTunes could not connect to the iPod "iPod touch" because an unknown error occurred (0xE000001)". I am not an uninformed person on these matters and have tried everything I can think of i.e. updating iTunes, using a different dock connector etc. Any help would be greatly appreciated, thanks!

    Hi Maxwell,
    This is most likely a USB connection issue.
    Make sure the iPhone is directly connected to a high-speed USB2 port on the computer, using the cable that came with it.
    If the issue persists, try the general tips in this article: http://support.apple.com/kb/TS1286
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  • TS1538 Error message when connecting iPod Touch :iTunes could not connect to this iPod. An unknown error occured. 0xE

    This is the error message I get whenever I try to connect to itunes with my iPod touch or iPhone 4.

    I would try:
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • Error Message when updating iPod Touch

    I keep getting an error message when trying to update my daughter's iPod Touch to version 4.2.X. I'm using Windows7. The error message says something like "An error occured while backing up this iPod (-35).
    Does anybody know what is causing this error message and what I can do to ensure I can download the latest update?

    Welcome to the discussions,
    did you check your security software settings? http://support.apple.com/kb/TS3125
    also try to use another USB cable/port.
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  • Error Message when syncing Ipod Touch

    Just had my computer rebuilt, I have installed Itunes 10 but I keep getting an error message when trying to sync my ipod which is "You don't have enough access priveleges for this operation". Any ideas on how I can overcome this? Thanks in advance

    You need to check your logon's access privileges in Vista. You may have to delete your current profile and recreate a new Admin profile to correct.

  • Error message when connecting Ipod

    Ok, so I just got the 5th generation Ipod 60GB. and when i first got it it worked fine, i was able to download my music onto the ipod. now all of the sudden i keep getting this error message, two. THe first one says that Itunes has had an error and will be forced to closed. The other one says "the instruction at "0x7c809784" referenced memory at "0x8818cdoe". The memory could not be "written"" And this happens everytime I connect the IPod and causes Itunes to close. I have tried reinstalling Itunes, I have reset my Ipod, I just don't know what else to do! Help Pleaaaaaaaaaaase! I would be forever grateful.

    This is OS X's way of saying your iPod's hard drive (or RAM drive in this case) is corrupt. Or at least it thinks it is. Is the iPod playing music? If so the first thing I'd try is rebooting the computer, disconnecting and connecting the iPod's cable, and try again.
    If you select initialize (and you'll have little choice if the above didn't work) your iPod will be erased. After this is finished, run the iPod restore/update software and you should be able to sync it again.

  • ERROR MESSAGE WHEN CONNECTING IPOD TO PC

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    If you proceed you will lose all of your music. You weren't using Time Machine on your laptop?

  • Windows - No Disk error message when connecting Ipod to computer

    I recently connected my Ipod to the Computer as I have done for the last year and I am now getting an error message reading: "Windows - No Disk". It then asks me to insert a disk. I cannot cancel out, continue or retry which are the three choices. I eventually have to Ctrl + Alt + Del to close out Itunes. Can anyone help? Thank You.
    Dell XPS   Windows 2000  

    I have been ejecting it. This problem only began recently. I read through about 30 pages of this forum and found someone postoing about the same problem. They said it may be McAfee Viruscan in the background.I'll check that out.

  • Error message when connecting ipod nano

    My ipod nano has been working just fine, then today when I connected it to my computer I got this message: "You have inserted a disk containing no volumes that Mac OSX can read. To continue with the disk inserted, click 'ignore'." Then you can click "initialize" "ignore" or "eject." The ipod does not show up on the desktop or in iTunes, and although it charges, it did not update. Resetting did nothing. I tried clicking ignore and eject - neither did anything. I was afraid to click initialize in case it did something terrible to my ipod! Any ideas?

    This is OS X's way of saying your iPod's hard drive (or RAM drive in this case) is corrupt. Or at least it thinks it is. Is the iPod playing music? If so the first thing I'd try is rebooting the computer, disconnecting and connecting the iPod's cable, and try again.
    If you select initialize (and you'll have little choice if the above didn't work) your iPod will be erased. After this is finished, run the iPod restore/update software and you should be able to sync it again.

  • HT204302 iTunes error 0xE8000003 when connecting iPod touch

    when i connected my ipod, i tunes told me an error had occured so it can't connect. but it does show up in My Computer. what do i do?

    Have a look here...
    OxE   =   http://support.apple.com/kb/TS3221

  • Error message when installing ipod on my mac mini:

    "You cannot install ipod on this volume. This installer does not contain support for your system language."
    This is the message I get when I try to load from the cd or the net the ipod software on my mac mini. As far as I am aware my language is set to english.
    Any ideas?
    Thanks

    Hi Paul. Two more things:
    - Click the Apple logo and run Software Update. Update everything. Restart.
    - If this still doesn't solve the problem, install Cocktail. Cocktail is a maintenance program for your Mac. You can install it here:
    http://www.macosxcocktail.com/
    In Cocktail, run the"Pilot" option. After it is finished, restart.
    Best of luck,
    Vikram

  • Error message when connecting to Itunes

    Keep getting this error message when connecting.
    [IMG]http://img813.imageshack.us/img813/2214/ipod.png[/IMG]
    I have uninstalled and reinstalled twice now.
    Its an Ipod Touch 8GB with front and back camera.
    Thanks

    If pic doesnt work it says
    "This Ipod cannot be used because the required software is not installed. Run the Itunes installer to remove Itunes, then install Itunes again."

  • Get error message when syching iPod, iPod cannot be synced. You do not have enough access priveleges for this operation.  How to solve this?

    Get error message when syching iPod, iPod cannot be synced. You do not have enough access priveleges for this operation.  How to solve this?

    Hello FranBNYC
    It sounds like a permissions issue with your library, check out the article below to check and make sure that things are set correctly.
    Trouble adding music to iTunes library or importing audio CD
    http://support.apple.com/kb/ts1387
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Error message when connecting to iTunes says my new iPad 4 can't be connected as it requires version 10.7 or later. Surely a new iPad already has the latest version, and if it doesn't how do I get it?

    Error message when connecting to iTunes says my new iPad 4 can't be connected as it requires version 10.7 or later. Surely a new iPad already has the latest version, and if it doesn't how do I get it?

    Not the iPad - your computer must be running iTunes 10.7 in order to sync. It has nothing to do with iTunes on the iPad.
    You can download iTunes for your computer here.
    http://www.apple.com/itunes/

  • ITunes displays -48 error message when syncing iPod Nano on Windows XP

    My girlfriend's mom's iPod Nano ran out of charge while jogging so she decided to charge it on her daughter's iHome. The next day she went to use her iPod but it was totally empty of all music and files. When she tried to sync it to iTunes, she received an eror message stating, "An unknown error has occurred (-48)" from iTunes and a Windows message stating that some iPod folder/file was corrupted.
    If anyone receives such a message, I was able to correct it by:
    -Plugging in your iPod to your PC
    -Ignore the error messages
    -Go to My Computer
    -Find your iPod's drive letter (ie. G:)
    -Right-click on it and select Properties
    -Go to Tools Tab >Error-checking and select Check Now
    You should be able to sync your iPod as before. I do not claim to be an expert so be warned that it may not work for you. Good luck!

    Hey ermides,
    Thanks for the question. The following resource provides information if you are receiving a -50 error message when syncing:
    iTunes displays -50 error message when syncing iPod on Windows XP - Apple Support
    http://support.apple.com/en-us/ts1539
    Thanks,
    Matt M.

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