Unexpected error message when trying to download the printer software

Question

Hi I have just bought a hp deskjet all in one printer and i am unable to download the software installation for the printer.
I have tried doing this on my hp chromebook and Iphone 6 but i keep receiving the same message:
It seems that there was an unexpected error downloading the software for your printer. Please check back later or you can insert the CD and choose the option No thanks, i prefer the base CD installation when the first screen appears.
The problem is i dont have a CD drive on my chromebook to complete this. Can you advise me what else i can do to complete installation and set up the wifi on my printer?
Kind Regards
Caroline

Answer 1

Hi Caroline,
For the Chromebook, you will not be able to print via an iOS device, that will require a computer.
For the iPhone and iPad devices You may print by connecting the printer to the wireless network.
As there is no standard computer available, there are two options to connect the printer to your wireless router.
Option one is to use WPS if your router support a such, the steps can be found below:
Method one: Push button
Follow these instructions to connect using the Push button method on your printer control panel.
On the printer control panel, press and hold the Wireless button () for more than three seconds. The Wireless Status light starts blinking.
Press the WPS button on your router. The printer begins a timer for approximately two minutes while a wireless connection is established.
Method two: PIN
Follow these instructions to connect using the PIN method on your printer control panel.
On the printer's control panel, press the Wireless button () and the Start Copy Black button ( ) at the same time. The Network Configuration page prints.
Find the WPS PIN printed at the top of the page.
On the printer control panel, press and hold the Wireless button () for more than three seconds. The Wireless Status light starts blinking.
Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN.
 note:For more information about using the configuration utility, see the documentation provided with the router or wireless access point.
Wait about 2 minutes. If the printer connects successfully, the wireless light stops blinking but remains lit.
If your router does not support WPS, temporary connect the Chromebook to yoru printer and use the EWS page to connect the printer to your router:
On the printer's control panel, press and hold the Wireless Direct button () for 3 seconds. The Wireless Direct setup instructions print.
From your Chromebook connect to the printer, the network name and the password are listed in the printed sheet.
Open Google Chrome and browse to http://192.168.223.1/
Open the Network / Wireless tab and follow the Wireless Setup Wizard by selecting your router and providing the password.
Once you are done reconnet the Chromebook to your router to have internet access again.
That WILL NOT allow printing from the Chromebook as another computer is required or an ePrint enabled printer, however you should now be able to print from the iPhone or iPad.
Regards,
Shlomi
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