Unexpected Error when submitting Claim Code

Hi there. I have tried all instructions on HP site to link printer for HP ePrint. However, when submitting Claim Code I get the message 'Unexpected Error'. Can someone help?.Thank you.

Hi , Thanks for posting in the HP Forums, and welcome! I'd like to help you with the "unexpected error" message you are getting when attempting to submit the claim code for your HP Laserjet Pro M125nw. Are you getting this error message on the HP Connected website when attempting to add your printer? If so try these steps to resolve the issue. Open the HP Connected website in another browser. (For example: if you are using Internet Explorer, try Google Chrome, or FireFox) Remove and re-enable web services on your device to generate a new claim code: Check your printer's IP address.Enter the IP into the address bar of your browser.Select the HP Web Services tab at the top.Select remove web services on the left hand menu.Once web services are removed, click on setup or enable to turn them back on. A new claim code should print.If you are getting the error message when attempting to enable the web services on the printer, try the following steps to resolve the message. Firstly, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protectorIf that doesn't immediately resolve the issue, I'd recommend downloading the most recent firmware update for your printer here - HP LaserJet Pro MFP M125/M126 Series Firmware Update(NOTE: Make sure the printer is USB connected before running the firmware update utility, as any interruption during the update can cause serious issues) Please respond to let me know if we have resolved this issue!

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