Unexpected level of service

Question

Tried to contact Verizon via email but they hide their address on the URL
so I am using this as plan B.
New purchaser of a smart phone and was unable transfer my address book from
my terminally ill Motorola phone.
Then along came Shannon <<Last name removed>> in the Wireless Store on Cortaro Road in
Tucson. She listened to my problem and within a very few minutes was able
to transfer the info to the new phone.
She was friendly, personable and VERY efficient and professional.
An employee who goes beyond the call of duty should be recognized.
It seems Verizon makes such a task all but impossible. Perhaps the feel
that by giving customers that option they would be opening a can of worms.
Too bad they have such an apparent negative feeling towards their employees.
Mac 85658

Answer 1

I too frequent our local Verizon Store in Hickory, NC 28602, and I have found that the service there is far above standard at any time of the day, on any given day. When I first started using a Cell phone, I was lost and had no idea where to begin. At the time I had a former student who worked at this store. I had always called him Cody, although this is not his real name. But then again I knew this young man by his nickname, and not his given name. I can't even start to tell you about the excellence of service which he provided to me. He treated me like I was the most important and valued customer in the world. Needless to say that over the years he became one of my most beloved friends. I am so thankful to say that through my association with this young man, I was so blessed to meet another Verizon Store Employee who befriended me, and when "Cody," not his real name, left Verizon, this second young man immediately picked up the same reputation for making me feel that every visit that I made to the Verizon store, I was the most special customer he ever had. His sense of concern and caring went so far past any reasonable expectation, that I always left the Verizon Store feeling uplifted and joyful. Because I have been abundantly blessed, the pattern continues with those new Verizon Associates who have befriended me. My "Wave Boarder" always greets me with a smile, a firm handshake, and genuine concern for how I am doing, and to inquire what he can do to assist me with phone problems, upgrades, or just to answer simple questions when I get forgetful about the phone operations and systems. Just today I was fortunate to attend one of the newer "training" classes, to get a better grasp of how I might more fully utilize all the capabilities of my new I-5C. True to this particular Hickory Verizon Store, the associate who gave the training went so far beyond the expected level of expertise that I was so taken aback to have taken up so much of his time, while he remained patient, and so very decent with me. Congratulations to the Hwy. 70 Verizon Store Salespeople, Trainers, Teachers, Technological Support, and all of the many services that these fine individuals provide with such a level of confidence, knowledge, humanity, goodness, and true concern for all of the customers who they make feel so very special, and a part of the Verizon family. With utmost humility and gratitude, Mr. D., (Removed)
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