Unexpected problem with this printable

Question

Started by trying to stop the printing of the "Samples" printable that was acquired accidentally.  Tried directions found in the forums to no avail.  Tried through the HP Go manageprint route and never saw the minus sign in the printable header as described.  Trying on the control panel of the printer, I get to the "Select activity" option and select the "Schedule it" icon.  Loading....then error message:  "There was an unexpected problem with this printable.  Please try again later."  I also had problems previously connecting to web services when I tried to scan a document to my email address (which I have done many time previously successfully). Performed wireless network test and all results were good.  Something is screwed up.  Any assistance is appreciated. 

Answer 1

 I suspect the whole setup is "not quite right" and that is not your fault -- it is a multi-step process and if it does go well the first time around, it can seem like the size 14 is a solution to fit the need. I do not have an answer - know that.  The print App is stuck, no doubt about that. I will try and help you straighten out the setup; understand I am not a Printer Expert.  Not.  This may make it worse. You might want to call Cloud Services if you can do so...  SideBar:At the least, the Snapfish bits may be just one more worm in the bucket of troubles - at this point, you might as well Click Reset Snapfish -- frankly, while used to understand what Snapfish is and why it might be on the printer panel, I have never heard of Snapfish Country.  Final note about Snapfish -- if you ever get into some sort of evil loop about logging into (creating) your HP Connected Account and it is offing something about Snapfish account -- saying you have to have the Snapfish account or you can just die and never be able to log into your HP Connected Account:  Give the program what it wants --- it is a bug.  Create the Snapfish account and you will be able to get in.  I did not write the program.  I did not create the bug.  I may have done some stupid things when I wrote code in my life -- this one is not mine.  Smiling. You can "reset" at least the "web services" by simply disabling Web Services on the printer front panel.  This is perhaps a good plan all things considered; you might read first and then decide. The one thing I have noted is that I have never had had any luck resetting, redoing, or entering much of anything from a printer panel.  I lack the patience to type on tiny panels. I do know the Printable / Print App has to be "scheduled", that is, active before it can be cancelled.  So, if it is in some sort of zombie state of half-life, you may want log in to your HP Connected account and make sure the Print App is "active" -- then try to kill it. Also -- see the note below about the Safari browser -- there may be other browsers (Chrome??) that do not handle the HP Connected account management page setup.  There are several parts to the whole "ePrint" business.   The following might be useful to help you make sure you have your setup in place.-----------------------------------------------------------------------------------------Reference:Add Device to Printer See Section:Computer gets Full Feature Software (Printer Software)If you are printing from a mobile device on the same (home) network, then you probably have a home computer in the mix (on that same network).  On that home computer, you would want to have installed the Full Feature Software for the Printer. -----------------------------------------------------------------------------------------ePrint SetupThe ePrint setup on ePrint capable printers involves the setting of the printer's own email address and the switching on of the ePrint service on the printer.  The ePrint email address is the email address to which you send your print jobs from your mobile device(s).  Note that a mobile device can also include your notebook computer.  "If you can send an email, you can use ePrint." -----------------------------------------------------------------------------------------The HP Connected AccountThe HP Connected Account (still called ePrint account in some countrys) is the account you use to manage your ePrint setup.  You can customize your ePrint email address, add / remove your ePrint printer from the HP Connected account, check your ePrint job log, and -- when things are working as intended -- manage your Print Apps (formally Printables). For example,If you have had to Reset Web Services, you may need to log into your HP Connected Account > Settings > and Add your printer. If you have had to Reset Web Services, you must change your Custom ePrint email address. If you gave your ePrint address to someone you no longer "like", you can change the address or remove that person from the "Allowed Senders" list. There are a couple of oddities having to do with the managing of the HP Connected Account.  For all that it is intended to be fully functional under most circumstances, some Browsers do not seem to be able to handle the code in which the WebPage is written.  Safari is notorious for not handling the Print Apps section of the HP Connected setup.   If you have trouble managing the features in  your HP Connected Account, try a different Browser. -----------------------------------------------------------------------------------------Mobile Device / iPad gets an App Once everything else is set up, mobile device(s) can be added to the ePrint setup.  The type of Application used to support the mobile device depends on the device. For example, iPhone and other Apple flavored products typically use those products found in the Apply Store.  Android has its own download, etc. Most devices and printers that can be connected with ePrint or some sort of Cloud or Web services print service are mentioned and / or covered in the Mobile Printing Link in the document. -----------------------------------------------------------------------------------------Troubleshooting and Additional HelpTips, Suggestions, lists, and extra "bits".   When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.