Unexpected reboots - MSI 760GM-P23

Hi,
I've just purchased a brand new gaming PC with the following specs:
- Amd Athlon X3 450 3.20 Ghz
- MB MSI 760GM-P23
- Club3d Radeon HD 7770
- Onboard - 5.1 HD surround
- 8GB Intern memory 1333Mhz
- 500GB HDD
- Onboard power supply Corsair CX 430M
OS: Win 7 professional 64 bit
Issue: When I'm playing a game (Assassin's Creed 2,3, Battflefield 3, etc) - all games which should run smoothly on this box -
after 3-4 hours I get an unexpected reboot. Have updated all graphics drivers and BIOS but still the problem persists.
There's no problem with power issue, have tried it on another electricity group which didn't solve the problem.
At the moment I'm thinking that the temperature might be the culprit. Have left the box open yesterday and placed a
ventilator next to it and I could play all day without a reboot.
CPU ventilator is working normally. Ventilator on the Graphics card is running on 20%, will try to increase that percentage
to see if it brings anything.
Does anyone has seen this issue before or can anyone give me some tips what might be the issue here ? Once: again: this is a brand
new Gaming-PC !
Thanks for any help, information to track down this annoying problem
Dimitry

Quote
Does anyone has seen this issue before or can anyone give me some tips what might be the issue here ?
The issue can have different sources like:
Overheating
PSU problem
Memory issues [typically BSOD or lockup, but sometimes can cause unexpected reboots too]

Similar Messages

MSI 760GM-P23 (fx) bios upgrade issue

Hello every body
I just bought a gamer PC from an computer supplier.
Is has the following spec.
AMD FX 4170 / 4.2 GHz Processor - AM3+
MSI 760GM-P23 (FX) - Micro-ATX 3000 AM3+
8GB DDR3 1600MHz Kingston HyperX (1X8GB)
Nvidia GTX650 (2GB)
Kingston SSDNow - 2.5″ SATA-600 120GB
Seagate Barracuda 7200.12 - 3.5″ SATA-600 1TB
Cooler Master Elite 430 - ATX Sort
Cooler Master GX Lite 600W - 120 mm
22x DVD/RW DL Sort SATA
I had Windows 7 and all drivers installed and unit was working fine. I then decided to use the MSI Live Updater to update all drivers etc.
In this process the bios was updated to v.17.13 and before the update the unit was running v.H.A
After bios update had finished updating in Windows, i rebooted the system and then i have not been able to boot to Windows or Windows install 7 since.
I have uploaded 2 videos to youtube so that you all can see what the issue is
Search youtube for these two videos.
UEBlBJrJXNo
gvlNZl9Im6s
I have tried to downgrade the bios, and i dont get any error when trying to do so, but after rebooting the system again, i see that the bios has NOT been downgraded.
Can somebody tell me what might be the issue?
I personally think it is the BIOS chip it self, that was up by the update and now is somehow looked and faulty.
HELP!!

Sounds like Live Update just claimed another casualty. Unless another forum user can come up with some more suggestions, it is most likely RMA time or a pc shop in your area that has an SPI flash programming device should be able to restore the BIOS chip for you.
Next time, for BIOS updates, please use the fourm's USB flash method.
>> Forum Flash Method <<

No Audio on MSI 760GM-P23 (FX)

I just recently build a new computer using MSI 760GM-P23 (FX) running on Windows 7 Home Premium. I was able to get everything to work except for the on-board audio. The Realtek High Definition Audio always has "Not plugged in" status even if its rear audio jack is connected. I would like to know what is wrong with the on-board audio. Is there a disable setting somewhere for the on-board audio, because I can't get it to work even after downloading and installing the latest audio driver from MSI website.
Also, I can't test the front audio jacks, because I used my old mid-tower case, which its audio connector seems to be incompatible with the pins of JAUD1, but I doubt not connecting JAUD1 won't cause the rear audio jack not to work.

Oh, sorry, XFM. I completely missed your reply. Too much things are going on. It seems that I was having problem focusing.
Quote from: XFM on 23-February-13, 13:54:31
In your audio control panel, is it set for digital or analog out? ...
I think when you say "audio control panel", you are referring to "Realtek HD Audio Manager", correct? Since I wasn't able to get a single sound to work before, I don't have any idea how to use that audio manager. But after playing around with it, it seems that the sound card is set to Digital since the only visual jack ports on the right side that aren't grayed out is Digital. The analog jack ports are completely grayed out.
Quote from: XFM on 23-February-13, 13:54:31
...If I'm not mistaken those jumpers are only needed on the older AL'97 audio when not using front panel jacks, not the newer HD audio.
Are you talking about the pin layout of JAUD1? I am not very familiar with audio much, so I don't understand what you are saying. Nonetheless, I tried putting in jumpers and removing them. Both doesn't seem to make a difference except noticing an input jack detection to be plugged in and plugged out the next. For what port, I have no idea, so I removed the jumper now.
If it helps, I can plug in the front audio input panel if I know which connector goes in which pin. The connector MIC IN and MIC BIAS are the one that throws me off, which is why I ended up not connecting any. Here are all the pins I have on my old tower case:
- L OUT
- L IN
- R OUT
- R IN
- MIC IN
- MIC BIAS
- GND

MSI 760GM-P23 - No video signal

Hey, I moved my gaming setup from my old Corona case to my new Cooler Master HAF 912 PLUS case, and connected everything like it was before, but now i can't get any video signal.
My Gaming setup is:
Motherboard: MSI 760GM-P23
CPU: AMD FX-4100 3.6 Ghz
RAM: 2x2GB Kingston 1333 MHz Dual Channel
PSU: Cooler Master GX550
Graphics Card: Nvidia Geforce GTX 550 TI

Remove the board from the case again and test it outside the case on a non-conducting surface in barebone configuration. If it works again, then you know that you must have created some sort of short-circuit problem while installing everything in the new case.
Such things happen a lot.

BsoD on MSI 760Gm P23 Fx(clock interrupt was not received on a secondary proces)

If i try to run some higher end games like battlefield 2 i'll just get this BsoD saying:
"A clock interrupt was not received on a secondary processor within the allocated time interval"
Here's my system:
MSI 760GM P23 FX
Amd FX 6100 6 core processor 3.3
16 gigs of ram
Radeon HD 7750
BIOS: 7641vH2
I've elsewhere of other systems with this problem fixing it with a bios update, but as far as i'm aware i have the current recommended bios for my MB/CPU combo. also my bios should be at their default settings since they were installed. i don't recall tweaking them at all

that interrupt is a CPU clock instability I'm guessing that your CPU is auto boosting its clocks! you will need to access BIOS and turn off the Turbo Boost!
then give it a retest and see if it keeps doing the A clock interrupt was not received on a secondary processor within the allocated time interval thing as your board has a max TDP of 95W and under basic frequancy its right at that level and the turbo may be over stressing the power delivery (under turbo that CPU will pull over 100W or more)!

[MSI 760GM-P23 (FX)]High Pitched Noise near the CPU or from the CPU itself?

I just built this rig 3 weeks ago and I decided to update my BIOS because it's not compatible with Spec Ops: The Line, the game worked but the mobo/cpu started making these high pitched noise. I'm pretty sure it's not coming from the PSU because it at the bottom. The sound is not consistent
but it's really annoying when I hear it, do I need replace it or is there a way to get rid of it?
Specs:
AMD FX-6 6100 Black Edition 6 Core 3.3Ghz
MSI 760GM-P23 (FX)
Arctic Cooling Freezer 7 Pro rev 2
Crucial 8GB (2x4GB) DDR3 1333Mhz Ballistix Sport
PowerColor HD 7770 GHz Edition 1GB GDDR
Samsung HD103SJ Spinpoint F3 1TB Hard Drive SATAII
CIT 500w Power supply

In most cases such noises are the effect of resonance caused by a PSU that does not provide clean power (not able to properly filter the noise in the signals, especially under rapidly changing power demand conditions).

MSI 760GM-P23 doesn't boot

Like the title says. I go almost directly to the boot menu. There I can only choose the optical drive with the windows 7 disk in it. But when I press enter it says: no bootable device, Press any key to go back. Really hope you can help me
also have a youtube video so you can see the problem. But I am not allowed to post external links. So you can go to youtube channel:
itsjustme2102
then click on video and I think its the first video you see, you will recognize the video title also: MSI motherboard doesn't boot
graphics card Club 3D Radeon HD 6850 CoolStream Edition
CPU Socket AM3 ,AMD Phenom II X4 965 , OPGA, "Deneb", Black Edition, C3
be quiet! Pure PowerL7 530W
mainboard Socket AM3+ ,MSI 760GM-P23 (FX) , RAID, Gb-LAN, VGA, Sound, µATX
memory DDR3-1333 ,Crucial 8 GB DDR3-1333 Kit ,CT2KIT51264BA1339
Samsung SH-D163C optical drive
hard drive 3,5" seagate barracuda 2TB green

Built my rig today and I'm having the same problem. The hard drive and BDR player show up in the Bios. When I boot the system it says "please select the boot device." The only option is CD/DVD, which has the windows 7 disc inside. When I press enter it says "No bootable device, press any key to go back" I can't get any further than that.
I tried a number of HDD's and DVD Drives, with the same unsuccessful results. I could use some assistance if anyone's nailed the source of this problem.
XFX Radeon HD 6670 Core Edition Video Card - 2GB DDR3, HD-667X-CDF3
AMD FX-6300 Six-Core 3.5GHz AM3+ Processor
MSI 760GM-P23 (FX) AMD Series Motherboard
Patriot Viper Xtreme 8GB Desktop Memory Module - DDR3, 1600MHz

New MSI 760gm-P23 Mobo no signal

I just got the MSI 760gm-P23 motherboard in the mail after the one i had before it (exact same model) died to my beliefs. So the problem is after i have everything hooked up and I turn it on I wait for it to post and nothing ever happens, the screen remains black while the pc seems to be running. I have checked my Ram and Video card and they are both working properly.
Specs:
MSI 760GM-P23 Motherboard
CPU - AMD Phenom X 6 2.7GHZ
RAM - Kingston 8GB Hyper X Stick
PSU - Thermaltake 500W
GPU - Nvidia GeForce GTS 450

double check all power cables and try to boot with mainboard out of PC case placed over wooden table

HELP: MSI 760GM P23

Just finished a build for my sister....but im having a problem. Once it get's past the MSI screen it ask's me which bootable device I want to choose, the only one being the dvd rom. Though once I choose it....it says no bootable device found press any key to continue. ANY IDEA's?

>>Posting Guide<<
give us what parts you used in your biuld in a list please! see my signature bellow we need to know the parts used to work out what the problem could be.
check the connection to the HDD that it is correctly connected! also is the drive a SATA2 or SATA3 HDD? could you tell us its make and model?
as the machine starts enter BIOS by pressing DELETE and set up the boot order there!
once the boot order is set you need to install an OS onto the drive so place a disk for your chosen Operating System into the DVD drive and start to install it.

MSI 760GM-P23, how do you choose an automatic boot device

This is driving me nuts:
-Bios 17.9
-16GB of ram
-AMD athalon xII 250
-3 sata drives (same results with no sata and only booting off usb, or if i set the sata controller to raid or ahci)
-Logitech Wiress keyboard/mouse with a usb dongle
Most bios's let you set a boot order in the bios, but i dont see any option for this. Everytime I boot if i press nothing it goes to the Terabyte TB boot menu that says press any key to enter.. I press any key and nothing ever happens. I eventually get the no bootable device available and have to reset.(even if i have a bootable usb drive/hard drive connected)
Everytime I boot I have to press F11, and select my boot device.. how do I set a permanent order for this?

Quote from: illafam on 02-June-12, 14:54:54
Thanks.. can't believe I missed it.
no problem
report back if its worked if you would be so kind (just so i know and am not just sat here thinking did it or not work?)!

760GM-P23 FX - no video signal

Good afternoon,
I put together a computer with the following specs:
- cpu: AMD Athlon 2 x4 645
- motherboard: MSI 760GM-P23 FX (AM3+ socket) with bios A7641 AM3H00
- memory: 1x Corsair 4GB DDR3-1333
- no video card, was going to use the onboard one
- PSU: Trust 370W (+3.3V/14A, +5V/30A, +12V/15A, -12V/0.8A, +5V/2A)
When I turn it on, the screen gets no signal. Also there are no POST sounds or beeps. I searched the forums and other people with a similar problem had an outdated BIOS, but my CPU should be supported by my BIOS version.
A different guess I had was maybe my PSU is low power, but my reseller said it ought to be enough. I couldn't find any references as to what the motherboard would need for power.
Do any of you have an idea what the problem could be?
Thanks in advance!

First off, thanks for the fast responses!
Quote from: Fredrik on 07-January-12, 08:23:17
Are all power cables connected to the motherboard? One is for a location near the processor.
If there are no POST, no nothing, it is usually the processor that has a problem: Damaged, underpowered, unsupported, poorly seated.
- 645 seems to be supported.
- Under-powered, no, not if you connected above mentioned P4 12volt connection, aimed for the processor. There could be some kind of shorting issue, though.
- Damaged, well, noone knows but it is a bit early yet, and why should it be.
- Poorly seated: Always seat the processor when the motherboard is out of the case; this is to make sure the seating is good. If you were to reseat the processor, also check so there will be no unused so called stand-offs left when you put the motherboard back.
I did connect all the power cables including the 4-pin CPU power plug. I reseated the CPU several times, with screws loosened as well as fastened and I applied fresh cooling paste every time. I might try another go with the motherboard outside the case on an insulating plate. Nonetheless I think it should be either the CPU or the motherboard that's failing. As I don't think I did anything that shouldn't have worked, I'll probably return them to the store and let them figure out what's wrong.
I think you're probably right about the CPU, as the motherboard is acting as it should, turning on power, lights and beeping if I remove the RAM as suggested by the next post:
Quote from: alex23tg on 07-January-12, 22:39:44
if everything is right connected.1)reset the bios.remove the mobo battery for 1 min 2)check if your ram stick is faulty(if you boot a pc without a ram you dont get beeps you just see a black screen and your monitor led turns on and off sorry for my bad english)3)if you already done all these borrow a graphic card from a friend and try it.then go to bios (if you get video) change settings for internal grapic card reboot and again if you have same issue then i am sorry but 99% your northbridge chip needs reball or reflow.this cost mother than this mobo.
I reset the BIOS by shorting the jumper, I'll try removing the battery. As for the RAM, I removed the RAM stick, but starting the setup without RAM actually DID make sound, so I figured that isn't the problem. As said above, I'll probably return the motherboard and CPU and see if this is a warranty/transport damage situation.
Either way, thanks a lot for the fast responses!

Wont detect my GTX 460 video card 760GM-P23(FX)

MSI 760GM-P23(FX) (MS-7641) (CPU1)
Manufacturer   MSI
Model   760GM-P23(FX) (MS-7641)
Version   3.0
Chipset Vendor   AMD
Chipset Model   780G
Chipset Revision   00
Southbridge Vendor   AMD
Southbridge Model   SB700
Southbridge Revision   00
I purchased this board along with
CPU
   AMD Athlon II X4 640   31 °C
   Propus 45nm Technology
RAM
   4.0GB Single-Channel DDR3 @ 667MHz (9-9-9-24)
Motherboard
   MSI 760GM-P23(FX) (MS-7641) (CPU1)
Graphics
   PHILIPS TV @ 1920x1080
   ATI Radeon 3000 Graphics (MSI)(integrated)
Hard Drives
   488GB Seagate ST3500413AS ATA Device (Unknown Interface)   30 °C
Optical Drives
   No optical disk drives detected (I unplugged this to see if video card needed more power from the MB)
Audio
   Creative X-Fi Audio Processor (WDM)
I purchased a GTX 460 EVGA 1.0 gb video card.
I also own an DELL XPS 710 gaming computer.
When I plug the GTX 460 into the XPS it works fine - When I plug it into the MSI it will not show up in the device manager or show even the boot screen.
I can use the onboard video card just fine.
I have a secondary power supply(Juicebox) that I have installed specifically to power the video card. So it's not a lack of power to the video card.
I have updated my Bios to:
Brand American Megatrends Inc.
Version   V17.5
Date   12/13/2011
and also Live Update shows H.50 as the MB BIOS version
Any ideas?

Quote from: xmad on 16-May-12, 20:24:13
From New Egg:
Minimum of a 450 Watt power supply. (Minimum recommended power supply with +12 Volt current rating of 24 Amps.)
Your new Power supply: dual rail 18a
Perhaps you need to find a single rail psu? There are 2 psu's available for the xps a 750 and a 1k watt both have 12 v single rail as best i can tell.
Here is EVGA's tech support: I would contact them and go over you psu specs to verify.
Well I am not too proud to admit when I am wrong...
The PSU was the issue (as is the common issue with just about everyone that comes to this forum)
I purchased a Coolermaster 500W Single Rail PSU and it worked perfectly as soon as I plugged it in.
The Juice box I was using above was a 350W single rail but just wasn't enough even if it was dedicated solely to the Video Card.
Thanks all for your help - I truly appreciate the time you took to point me in the right direction.
Pro-Tip to the new guys looking at this - Single Rail vs Dual Rail makes a HUGE Difference. Check your power ratings with the MFG of your Video card.

760GM-p23 (fx) AM3+ FX 4100

Hello I have two 760GM-p23 (fx) AM3+ FX 4100 cpu mobo combos i picked up today at frys. this first board has 2x4gb ddr3 1600 corsair xms. memorys running at 1333. seagate 500gb hard drive coolermaster 500watt psu. no video card using onboard currently.
what i have gone through so far is trying to update the bios with the currently installed am3+ fx 4100 installed. i chose the correct bios and the flashing process completed and system reboots. after loading into windows it starts to get graphical artifacts the colors changing around the windows logo on the background image.
then system freezes and forced reboot is necessary.
it does not like to run in ahci mode. i am installing windows 7 64 bit professional again right now after doing the bios update a second time and flashing the bios and resetting the bios.
i have not tried different ram. a lot of people on newegg and here say i need to put in an am3 older processor to upgrade the bios properly. im not sure if the bios update is sticking even though it says completed.
im about to go buy a semperon for 35$ just to upgrade the bios on these two if it is necesarry.
the fx 4100 is supposed to be 95watt tdp and a lot of people say that is the max for this board. is that stable or not stable? should i consider changing my configuration or trying the other cpu to upgrade bios again.

Upgrading to a FX processor does not require to use another supported cpu for updating. Unlike Intel systems AMD systems aren't that picky with new and unsupported cpus. Another cpu will therefor not help you. If it shows artifacts now that looks more like a faulty board.
If you are sure to have flashed the latest bios for your board which is here: http://www.msi.com/product/mb/760GM-P23--FX-.html#/?div=BIOS then system should in any case work.
Indeed the max TDP cpu that should be used on this board is 95w but your cpu is 95w so there is no obvious reason it wouldn't work.
Try clearing cmos and see if that helps: >>Clear CMOS Guide<<

760GM-p23 (FX) problem due firmware upgrade H60 [SOLVED!]

Hi there!
We use the motherboard 760GM-p23(FX) which is shipped with the default firmware revision H30.
The recent firmware now online is H90 and is fixing a lot of issues.
But if we upgrading to H90 the SATA devices totally disappears and there is no boot device avaible anymore
We have been downgrade to ROM version H30.
And then we went up in small steps.
However, from version H60 the same (disappear) problem appeared again.
We see a correlation with the "2.2 infinity" (2.2 TB HDD improvement) which is introduced in firmware H60 or higher versions.
Question: Is this a common problem or we do something wrong?
Hardware used in the issue:
Motherboard:760GM-p23(FX)
Processor: AMD FX-6100
RAM: 2x 4GB Corsair Value select CMV4GX3M1A1333C9 (Dual channel)
SSD: Mushkin SATA Chronos 60GB (MKNSSDCR60GB)
CD/DVD: Philips Generic DVD station
Thanks in advance from the Netherlands.

Problem Solved
How: Just switching the SATA connector to another port (1), reboot (2) & enter the BIOS (3).
Works with version H60,H70,H80 and H90 the devices will be visible again.
Strange..strange.. but it "fixed" the "dissapear" problem.
Cheers from the Netherlands

MSI 760GM-P34 (FX) restarts and resets time and date

this motherboard started resetting itself, especially on Facebook.
I will be surfing or whatever and it will shut down and restart.
I get the normal windows error that it shut down unexpectedly and then everything loads normally.
if I shut it off completely, then restart, I get one beep then two beeps and it resets the time and date to 2012.
I have replaced the battery, reset the bios with the jumper, tested the hard drives , CPU, power supply, card reader, video card, and everything else. All checked out fine and in working order.
the computer seems to run fine as long as I don't shut it off or as long as it don't reset its self.
the temp is around 70 degrees and everything seems fine otherwise.
what could be causing this?
I like MSI boards but I'm thinking of going with ASUS or another brand if this motherboard is taking a crap after only 2 years. (I bought it Brand new)
MSI 760GM-P34 (FX)
AMD Phenom 2 X4 955 Black Edition..Never overclocked
XFX PRO 650 WT Power Supply
8 gigs Crucial Ballistic DDR3 memory
Hyper 212 Plus CPU cooler
Geforce 9800GT video card
Seagate 320 GIG SATA HD
Seagate 500 Gig SATA HD

Quote from: badboy2k on 17-June-14, 15:46:27
if you do not have it installed already download MSI Control Centre from here http://www.msi.com/support/mb/760GMP34_FX.html#down-utility&Vista%2064 and install it! start the program and click overclocking-Basic and see what it says the DRAM voltage is set to there!
it basically goes from " Core" X 800 - 2173.5 and "Ratio" X 04 -X 10.5
CPUID HWM shows this:

Unexpected reboots - MSI 760GM-P23

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