Unexpected shutdowns and loss of internet connectivity on brand new 420t
Hi,
I was experiencing unexpected shutdowns (would see safe mode choices when turned PC back on) and also intermittent internet connectivity issues.
To Fix:
In device manager, I turned off the option in the Realtek Network Controller Power management tab to allow the computer to turn off this device to save power.
It's been working like a charm so far (2 days). I'm not so sure HP should be building PCs with this option set. There are no updates that I haven't installed either. PC still sleeps (can see nic lights go off) and wakes up just fine.
Other that that we really like this PC...Beats Audio wasn't impressive with only the internal speakers, then I tried a good set of external tweeters and a subwoofer and then it was realized.
Hope this helps someone.
Troy,
Thanks for the suggestion. It sounds like you've heard that others have had this problem. Is that right?
And are you suggesting that the kernel panics and the loss of Internet connection are related? They often happen independently of one another.
Claire
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