Unexplained Data Usage While iPhone is Not in Use
I have been a loyal customer to Verizon for 4 years. I had an iPhone 4S until Sept. 23rd, when I purchased an iPhone 6 Plus. Prior-to the swap, I received a data usage notification, saying I was at about 90%, on Sept. 19th. This was one day before my billing cycle restarted, so I ignored it. Now, I've had no change in use, no change in WiFi connectivity at home or work (which have been the same at both locations for 5 years), and in less than 2 weeks, I have, for the first time ever, gone .2 GB over my 2GB monthly allowance.
When I went into My Verizon to review the list of times/amounts of data use, I found something that neither Verizon, nor my common sense could explain, and the short of the response I received after 45 minutes on the phone was "we'll submit a billing review request." I don't care about the extra $10 or so for going over. I care for the following bullet-points:
1. I am OCD; I close every app I use directly following use
2. I have Background App Data shut off
3. My email does not have anything stuck in "Outbox" or "Sent" in either my Exchange or Gmail accounts
4. Nothing has changed relative to phone usage in the last 4 years
5. THE MOST IMPORTANT FACT: These data spike are occurring at between 5:22am and 6:30am, before I'm even awake on weekdays, AT HOME, connected to my wireless router. The router is fine, and the phone works perfectly, as well as my router at work.
I'm also a back-end networking engineer. None of this makes sense.
Spikes from 70mb - (and in one instance) 250 mb while the phone is not in use, and connected to my home Wifi.
Additionally, one suggestion from Verizon rep "Jason" was to bring the phone to Apple, because there may be a problem with it.
Someone, anyone, please get me some answers on this. Right now, it seems like neither Verizon nor myself can detail the data use, and I simply don't want to deal with this headache every month.
I feel like Verizon is scamming me..
MichelleH_VZW - you responded to a commenter on my post, but not to the actual post. There was no help in that response. Any chance you can read above and give some insight?
I know what the dates and time are from looking at the rundown in My Verizon, and the peak data spikes (as noted above; 70-250 mb in a quick/brief timeframe) are during times when my phone is not in use (5:22am - 6:30am on weekdays, while I'm still asleep), when connected to my home wifi, and all apps are closed (no background app data is used as I have that shut off).
It would be awesome to have some restored faith in you guys, here..
Sent from my iPhone
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The tips in the link below go into more detail
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Data Usage Error- iPhone reports using 4GB sent & 4.1GB received??
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I've discovered a few ways to accurately check my data through AT&T:
1) Get AT&T's myWireless app (which I am unable to access because I am not the AT&T account holder.)
2)*3282# receives an alert on data usage.
3) simply call AT&T
Here's my question: How could the counter come up with that outrageous of a number? I wouldn't want it to someday send that data amount to AT&T and bill me for it."Here's my question: How could the counter come up with that outrageous of a number? I wouldn't want it to someday send that data amount to AT&T and bill me for it."
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