Unexplained heavy data usage - Microsoft owns up
For the many who are seeing odd and unexplained data traffic - Microsoft are now admitting a problem caused by an unnamed third party app. See - http://www.bbc.co.uk/news/technology-12152517
I guess it won't be long before someone discovers which app is actually doing it - or indeed, if it is just one. It goes without saying that this may actually be the tip of an iceberg, and may not be restricted to Windows Phone 7 only.
I wonder how many members if this forum who have been 'victims' over the last few years are actually using Windows 7?
AQ.
"Welcome to Royston Vasey - You'll never leave."
Similar Messages
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Unexplained Verizon Data Usage on Iphone 5s
I have data usage charges showing up on my Iphone 5s every day at 5:40am Eastern time. The problem is that my phone is not being used at that time of day and is always connected to WiFi while I am home. The data usage has been very large, from 60mb all the way up to 100mb. I see that others have posted similar concerns so I'm throwing my voice in here saying that this is not our imagination, it is happening and killing out data usage.
Here is a screen grab of my data usage. As you can see, every day at 5:40am, there is a large spike in usage. My phone is not in use at that time:
There must be an explanation and resolution for this.Hi KingPumpkin,
We always want your charges to be accurate! Smartphones are now able to tell you what applications are using your data. Please go to cellular>use cellualr data for>and this list tells you what data was billed to your cellular data. You could screen shot this list when your done using the phone in the evening. Then compare the screenshot in the morning to see what application data has changed. Data overages can sometime be billed in delay. Your device is set to pick up the strongest signal on the device, so if the Wi-fi server is weak or reboots at 5:40am every morning, then the device will quickly switch to back the Verizon Wireless network until the Wi-fi server comes back up. You could also eliminate these charges by turning off the cellular data every night since the device is connected to Wi-fi.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport -
On operating system for my phone not listed on operating system drop down, I am entering it here: Version 4.3.3(8J2). I am a re-subscriber to AT&T's iphone service, and hope this time around the experience will be more positive. I believe me not educating myself more on the features was the reason behind this aspect. On the subject of Wi-Fi; I was told, heard that the Wi-Fi which is available throughout the DFW, TX area is something I should take advantage of to reduce my data usage. I have an iphone 3GS 8GB phone which was purchased this week. Any advice would be appreciated, concerning the Wi-Fi network settings and any other new user details I may use would be appreciated. Thank you, Tq1
iPhone User Guide (For iOS 4.2 and 4.3 Software)
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I bought my iPhone 6 in the States late last year - unlocked and sim free. While in the states on a pre pay sim, data use was as expected, I am not a heavy data user on my phone.
Back in Europe, I used my Belgian pre pay sim with much the same result as the USA - no unusual data use.
Get to England and put my Vodafon pre pay sim in and my data gets munched up before I know what is happening - 500mb gone in less than two days.
I always keep my apps closed when not in use, don't use cloud, all software is up to date.
My gut feeling is that the data use is only high on the UK sim. I have read lots of other comments about this problem from worldwide users but none give a definitive resolution, some blaming carrier updates, others suggesting resetting the phones from scratch. I spoke with vodafone who gave me some credit back on my data account (strangely enough - without me even asking for it or suggesting it) and have tried a phone reset but am now worried about putting the UK sim back in. The phone can easily munch through my data allowance AND an additional 10-15 pounds per day in extra data
Does anyone have any ideas or simimlar experiencesBrett
Thanks for the link - it has re-enforced how I already use my phone. I am seeing some strange things though - mapping and app store are the biggest consumers and look like the culprits that are sucking my data. I find this very strange though as the mapping service consumes the most but when I have no mapping apps open and I NEVER use the app store via my phone. Even when I turn them off as you suggested, they still consume data.
I regularly close off all apps by double tapping the home button and then swiping the app up. I never allow apps to send me notifications, nor do I allow any app access to my data. I have a couple of apps that I allow access only while using them, Runkeeper being one such app but when I see their consumption it is always measured in Kb rather than Mb so that doesn't worry me too much.
I am currently turning off cellular data to stop the bleed but this means useful things like iMessage will not work for incoming messages.
I am sure there is something else being missed. Any ideas? Especially concerned that when I have disabled something in the settings, it can still continue to use data. -
Hi, I am on day 1 of my monthly plan and at 10am this morning I received a text saying I had used 50% of my data. I then received another text at 11:30 am saying I had used 85%. I am connected to Wi-Fi both at home and at work and was at work between 10 - 11:30 am today. My average usage is less than 50% a month, I also havn't I been using my phone much this morning. Is there a glitch in the system somewhere? thanks
Hello Meg,There are a multitiude of settings in Apple phones that can be disabled to reduce data usage.The very next thing I would do is turn off Mobile Data until you resolve the issue.If you disable background data, go through your usage and you will see where your data is being used.Make sure you are logged out of Facebook.I would ring Apple support on 1300 321 456 and they can walk you through an absolute multitude of settings that can reduce data. When you ring them, you get Level 1 support in Queensland who only provide very basic support. Please ask/insist on being switched through to a Level 2 technician, as these folk really know their stuff. Thanks
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Insane Data Usage When Phone Is Not In Use
I started noticing over the last month or so, that my wife's line has been using triple the data I do.
She is not a data user as I am...
Looking at the data logs, I notice weird things like the below, usage in Megs:
2/3/2014
10:55 PM
27.57
2/3/2014
4:55 PM
45.59
2/3/2014
10:55 AM
252.32
2/4/2014
10:55 AM
34.18
2/4/2014
4:55 AM
116.82
On 2/3 at 10:55AM, my wife was at home and utilizing our Wifi...both our iPhone connect to Wifi automatically...not that the spikes were at 10:55A, 4:55P and 10:55P...always on the 55th minute...
On 2/4 she used 116Mb at 4:55AM...she was asleep and again, the phone was on Wifi
2/5/2014
4:46 PM
84.14
2/5/2014
10:46 AM
93.39
2/5/2014
4:46 AM
30.25
2/4/2014
10:55 PM
61.84
2/4/2014
5:58 PM
85.13
Note again on 2/4...10:55P (following same pattern of 2/3, 3 heavy times of data usage down to the minute);
On 2/5 again, 3 heavy data usage moments when she would be at home (asleep for one of them) for two of them.
2/6/2014
12:29 PM
27.41
2/6/2014
6:29 AM
82.83
2/6/2014
12:29 AM
81.14
Again...12:29AM, on Wifi and she was asleep; 6:29AM, she doesn't get up until 7AM...again always on the 29th minute.
2/8/2014
11:53 AM
41.75
She was at home and on Wifi...
2/9/2014
6:59 AM
14.04
2/9/2014
12:59 AM
107.25
This is Sunday...both times she was asleep...she didn't wake up until 8:30AM that morning...
2/10/2014
6:59 AM
13.69
She was asleep again...
What the heck is going on here?
Can anybody help???I am having the same problem. Went to a Verizon store to see if someone there could help me. While in the store another customer was in asking the same question. We were both told by the Verizon store manager that she couldn't help us. She told us to call Verizon to get it straightened out. Tried to get through to Verizon on the phone and got tired of being on hold for 30 minutes. Went online to try to "chat" with a representative and I couldn't get through to anyone that way either. I have a shared plan with my husband and we have never gone over the 4GB. Now it is continually sending alerts that we are going to get charged for overage. The records show data being used all hours. Even when we are asleep??? Hope Verizon gets this straightened out soon.
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After updating my 4s to ios6, I'm having the same problems with wi-fi switching to cellular on it's own and running up my data usage.....anyone else having this problem?
The iPhone is DESIGNED to switch to cellular data when asleep, unless it's connected to a power source, in which case it will stay logged onto the WiFi network. iPhones have ALWAYS behaved this way.
Either turn cellular data off at night, or leave your phone connected to a power source to continue the WiFI. -
Hi, I have been on the 3.5GB monthly data plan for a number of months now, and have consistently only averaged usage of approx half of that data each month. Nothing data heavy, I usually use my phone to check emails, whatsapp and surf the net. This morning I received a notification from Telstra that my data usage is 50% with eight days to go which appeared normal. But at about 4pm I received another message from Telstra that my data usage has reached 85% or approx usage of over 1GB in just 8 hours. I have hardly used my phone in that time. It's now 7:45pm and I have just checked the Telstra 24x7 app and it shows my data usage allowance as 0% remaining. I'm quite concerned and am not sure where the data is draining to. Can someone please advice?
Hi Puimum, OK, the series of tips in the link below was specific to iPhone 6. I emphasise the need to chech what is using data, tap: Settings>, Cellular>, scroll right to the bottom of that page and tap System Services>. This will reveal the specific applications using data in descending order.
The tips in the link below go into more detail
I would also look at any Aut Backup settings under Settings>, iCloud. Check that this is off, otherwise everything you do could be being backed up to iCloud. (This is another lengthy topic - yell out if you need help with it) -
Unexplained Data Usage While iPhone is Not in Use
I have been a loyal customer to Verizon for 4 years. I had an iPhone 4S until Sept. 23rd, when I purchased an iPhone 6 Plus. Prior-to the swap, I received a data usage notification, saying I was at about 90%, on Sept. 19th. This was one day before my billing cycle restarted, so I ignored it. Now, I've had no change in use, no change in WiFi connectivity at home or work (which have been the same at both locations for 5 years), and in less than 2 weeks, I have, for the first time ever, gone .2 GB over my 2GB monthly allowance.
When I went into My Verizon to review the list of times/amounts of data use, I found something that neither Verizon, nor my common sense could explain, and the short of the response I received after 45 minutes on the phone was "we'll submit a billing review request." I don't care about the extra $10 or so for going over. I care for the following bullet-points:
1. I am OCD; I close every app I use directly following use
2. I have Background App Data shut off
3. My email does not have anything stuck in "Outbox" or "Sent" in either my Exchange or Gmail accounts
4. Nothing has changed relative to phone usage in the last 4 years
5. THE MOST IMPORTANT FACT: These data spike are occurring at between 5:22am and 6:30am, before I'm even awake on weekdays, AT HOME, connected to my wireless router. The router is fine, and the phone works perfectly, as well as my router at work.
I'm also a back-end networking engineer. None of this makes sense.
Spikes from 70mb - (and in one instance) 250 mb while the phone is not in use, and connected to my home Wifi.
Additionally, one suggestion from Verizon rep "Jason" was to bring the phone to Apple, because there may be a problem with it.
Someone, anyone, please get me some answers on this. Right now, it seems like neither Verizon nor myself can detail the data use, and I simply don't want to deal with this headache every month.
I feel like Verizon is scamming me..MichelleH_VZW - you responded to a commenter on my post, but not to the actual post. There was no help in that response. Any chance you can read above and give some insight?
I know what the dates and time are from looking at the rundown in My Verizon, and the peak data spikes (as noted above; 70-250 mb in a quick/brief timeframe) are during times when my phone is not in use (5:22am - 6:30am on weekdays, while I'm still asleep), when connected to my home wifi, and all apps are closed (no background app data is used as I have that shut off).
It would be awesome to have some restored faith in you guys, here..
Sent from my iPhone -
Serious unexplained data usages
I not sure what's going on but I keep getting my connection dropped and my data usages went from 4 percent to close if not 10 percent in several days and I even took my battery so I wouldn't go over my limit and it's still climbing. Also I can't sign in to the community. It says invalid but I've redone it so many times so I no its right.
PEGGY THOMPSONWhat phone? Did you look to see what app is using data? Did you reboot the phone?
Each day is 3.3% of a month, so your trajectory would not be to run out of data if you are increasing from 4% to 10% over 2 days or more (4% + 3.3% + 3.3%= 10.6%) -
Excessive & unexplained pre-paid data usage
My prepaid mobile broadband which I use on my home computer -After re-charging with the new deal - 16GB for 730 days - all I have left now is 5.99GB - after only 2 months!!There is no obvious reason for this, I now spend minimal time online, checking emails, internet banking, check Fb & that's it. I don't download music or movies, to afraid to watch any Youtube. Once/twice a week I make calls via Skype - max time 15mins.I have password protection on my modem, I have set my windows downloading/installing to manual. I have set my antivirus protection to "economy" - which was recommended to save chewing thru my data usage. I now wonder what's next to do???? Up until 6 months ago, this problem did not exist - I was able to complete 18mths of study, using the internet daily & doing massive research, downloading etc, then all has gone pearshaped!!! If anyone can provide advice - it would be much appreciated, thank you.
I have had exactly the same problem. Logged in on sunday to check emails and it took 1959Mb of my data and shut down my account. Reported it, still waiting. Went in to my local Telstra store and they phoned help (overseas) for me. They did not even have my current address so I could verify who I was. Afet half an hour I eventually got put back to an operator who asked me if I wanted to pay my account that was paid a week ago. If there were awards for disgusting customer service nobody would come near Telstra. In 2015 I have been without internet for 2 days now.
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Droid2 data usage jumps from zip to 100's of MB a week
After seeing similar threads with sudden and unexplained data usage, I want to share my problem with one possible SOLUTION!
I was alerted that my account was going over the 150mb limit. I checked online my usage and saw nothing, the usual flat line at zero mb. I assumed it was another sales attempt to get me to up my data service. I rarely even use the internet on my phone (maybe price check at the store) as I always have a laptop or a customer’s fast internet available. BTW - I am an independent IT consultant, MCSE, Novell CNE, HP/Compaq Engineer, and COMPTIA Security Specialist. I admit the phone is a different monster for me. I get a bill with $30 extra charge and go back online (details) to see that my phone started "using" data at up to 144MB at a clip near the end of the billing cycle. I have the 150mb plan. Ouch!!! Now with the new billing cycle, I am on target to hit 3 GB and $400 plus monthly phone bill. I triple checked my settings. Everything is turned off, zero apps (except what came with the phone) are installed. I went to the local Verizon store. They said to turn on my wireless settings and up my data plan to 2 or 3 GB. What??? I don't use the data plan, it was required with that phone. The usage did decrease with wireless turned on, as it was using my clients Internet and my limited satellite (rural) internet. But my phone was still using over 300mg per month average. In the previous week it already racked up 750 mb, with 3 more weeks left on the billing cycle! I felt like I left my credit card in the Verizon 24 hour ATM machine!
SOLUTION: Last night, I went to a 3rd party Verizon store where they really try to gain your business (commission based?). Immediately the rep saw that the phone was using the internet and NOTHING was running. 3G was staying on. Phone was up to date, no apps running, nothing. A call to Verizon and 10 minutes later a hard reset (read lose any all not backed up settings) and the phone calmed down. The bogus data charges have seemed to go away overnight.
Was the phone defective? The software hosed? Why would Verizon not readily know about this symptom?
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?jerryinparkton wrote:
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?
Answer: possibly, but you will have to contact CS. This is a peer-to-peer forum and you will not necessarily even hear from Verizon on these boards. -
Hello,
My wife owns an HTC Thunderbolt. We are experiencing mysterious data usage.
The data log shows data usage during hours and at times when the phone is not being used. We have tried closing all apps and resetting the phone.
Still, these nickel and dime data used entries are adding up fast and bring us to the brink of our our plan which we have already extended.
We do not stream video, we do not listen to Pandora.... The phone is used strictly for texts, emails, and phone calls.
Any advice? Thank you for your help.Same here - very similar.Times are close but not like yours.
I've deleted the email accounts and re-added them to see if there was a looping email send issue that I've read about.
Funny though, when I review the data use on the phone, "photo" is the app indicating using the most data. So I've turned off and uninstalled everything I can think is tied to that. -
Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)
3 weeks ago my wife got a text message on her iPhone 5 from AT&T that she had used 90% of her data for the month. 30 seconds later, she got another one saying that she had used 100%. Granted, her data plan is small, 200 MB. But, for the last two years she has used as little as 17 MB in a month and her largest prior to this latest month was 49 mb. This month she got to 380 mb before we were able to shut off her cell data. Otherwise, a second chunk of 200 MB and another $15 would have been added to the month.
We had noticed that her battery had been draining rather rapidly in standby mode with no background apps running when she didn't have access to WiFi. We have now correlated the two results, High Cell data usage, Quick battery drain and very warm phone. In case anyone is wondering about her iPhone 5 being one in the recall, it is. I took it in and had it tested. Apple says the battery is fine. It does hold a charge well. When all network communications are shut down on her phone and it is in standby mode, there is no noticeable loss of charge in 24 hours (our longest test).
Since I have a grandfathered Unlimited Data Plan with AT&T, I have been doing some testing on my iPhone 5s. Sure enough, I've seen similar results. With nearly everything turned off except Cell Data, I've seen 483 MB used in 24 hours. Of that total, 479 MB was used for Documents & Sync. I even have everything turned off in my iCloud account, Location services are turned off, no push notifications etc...
The best I can figure, this has been a problem since we installed 8.1.2 and yesterday I installed 8.1.3 resulting in no positive effect on this issue.
At this rate of data usage and no access to WiFi, my wife would have to have a 15 Gb data plan to keep from exceeding her limit. I don't think AT&T even offers one that big anymore. I might have to switch to Sprint or T-Mobile if this doesn't get resolved.
Any ideas would be greatly appreciated. Thanks in advance for your shared insights.Hey this is Brian, bjmcmurry, under a different user ID. If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
Anyway, let me be as brief as I can. After an extensive analysis of replicating the problem on another phone to eliminate it being a hardware specific issue and that the test phone has an unlimited data plan, I was able to stop the excessive data usage and consequential battery drain. I believe I have a reasonable explanation of the problem, an iOS logic bug.
I had everything under my control clamped down on the test phone to minimize data usage. Also, I was forcing all data usage to use the cell towers. I determined that I was burning at least 11 to 13 Mb per hour doing nothing important. I literally had everything turned off except 'Settings' was allowed to use Cell data providing a avenue to log into the Apple ID.
The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS. One was a iPhone 5 and the other was a 5s.
Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
I'm certainly glad I had multiple reasons to visit the closest Apple store, a 45 min drive. I got the battery replaced, thanks for that.
Regarding the important issue to me that brought me to the Genius Bar, excessive Cell data usage, I thought the Genius did a wonderful job listening and documenting the problem we were experiencing. Unfortunately, educating us on the use of the product or replacing our phone was not going to solve the problem. He eventually figured it out, this was not a user error or broken hardware. We surmised that the reason I was sent to him was to verify and document that there was a problem. I clearly had a problem. After writing copious notes on the issue, The Genius smartly referred me back the the AppleCare Senior Advisor. So, back to AppleCare Senior Analyst I went. She, knowing this was not a simple problem to solve i.e. beyond her level of expertise, got an Apple Software engineer involved.
My primary frustration is that this should have been escalated to software engineering right away. My trip to see the Genius was, I believe, a waste of time for both me and Apple regarding this issue. Diagnosis of this type of problem is well beyond the Genius’ knowledge and job. The Genius did a very good job doing what he could within the scope of his job. He just couldn’t solve this problem and had no one within Apple to which he had access for help.
However, that initial consult with the engineer was a bit feeble. Not only could I not talk to him/her directly, his/her focus was still working with the ‘Black Box' approach. Having Analyst ask me to do stuff like restore the Phone was more like trying to find a 'work around' than 'identifying the real problem.' Maybe restoring the phone was going to fix some corrupted data on the phone sidesteping the real problem, the handling of this condition. The engineer did listen to the fact that I had restored the test phone, the 5s, and only added the use of my Apple ID. Duh, been there!!!
Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient. Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
Ironically, I may have stumbled onto a "work around" solution short of turning off Cell Data that stopped the excessive Cell Data usage and consequential battery drain. Just prior to leaving the Apple Store, I used one of their Macs to log in my Apple ID on the id.apple.com website to ‘Manage my Apple ID’, I was forced to upgrade the security level of my password. Afterward, my cell data usage seemed to drop dramatically.
I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring. We'd talk then and I would have results to report. She agreed.
Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day. Am I happy that the excessive Cell Data usage has stopped? You bet! But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem. As I use to say to my employees, that is not the ‘Macintosh Way.’ And, rebooting the the 'Microsoft Way.'
When I reported my findings to the Analyst, we both concluded that data usage was back to normal. She did report to me that the engineer did provide a laundry list of suggested activities to help solve the problem. Remarkably, they were everything that I had already done and were pretty much what the Analyst and the Genius tried to do. All reasonable tasks. But clearly, the engineer hadn't even ready the notes on the case before responding. And, none of the things suggested would have uncovered the real problem, likely a logic bug in iOS.
My advice now is to have the software engineering team rule out that there was an unresolvable state that a background process was fiercely trying to handle. The iOS does not seem to know how to intervene and prompt the user with a requirement to upgrade their password. If this does end up being the case, I would call it a logic bug, a perpetual exception that is not being handled properly.
Anyway, I hope this helps you. -
Any way to determine which app is causing a spike in my data usage, I've gone over my monthly limit?
In 2 separate 2 hour periods, my phone went through 500MB of data each period - pushing me close to my monthly limit on Verizon. I turned off Cellular Data completely, and have been trying to figure out what app is doing it. It seems to be something that happens quite suddenly, as I've noticed that the phone gets really hot. And no, I'm not streaming video, I don't have iTunes match, or any of those obvious issues.
So, I've downloaded Dataman, My Data Manager, and Onavo, but unfortunately, none of them allow you to see which apps are doing the data hogging. My Data Manager does allow me to see data usage on WiFi (the other 2 don't, assuming that all you care about is cellular data)....and it at least confirmed for me what I thought.....After a day of minimal data use, I suddenly had a spike of almost 20GB of data use in 1 hour. Yes, you heard it 20GB!!!! It's as if my entire iTunes music library was being downloaded (and no I don't have iTunes wifi sync enabled, and besides, I had just previously synced via USB, so there was nothing new to sync).
My guess is this is related to this:
http://www.guardian.co.uk/technology/2012/oct/17/iphone-5-iphone
Apple needs to figure this out -- Verizone needs to compensate all of us --
But in the meantime, does anyone have any ideas on how to figure out what apps/services are using the data?GV2,
I'm glad Mrhelper was able to shed some light on this for you! In iPhones, the amount of data you're seeing under each app is for the "Current Period." Just above that list you'll see info about the Current Period and Current Period Roaming. This is just an overall snapshot of total data usage for that period of time. The Current Period does not reset on its own, so it will be counting everything from the last time you reset it through now. You can reset it by scrolling to the bottom and tapping on "Reset Statistics."
So, for example, if you reset your statistics 3 days ago and then there's 1GB used under App Store you'll know that over the last 3 days 1 GB of data has been used for the App Store.
SarahO_VZW
Follow us on Twitter @VZWSupport
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