Unexplained incompatibility with Apple Mail / pop services

I am a technician that supports numerous clients using Apple Mail.
I am increasingly running into compatibility problems with Apple Mail.
Certain pop accounts will not download at all, for instance 123-reg.co.uk (pophost.123-reg.co.uk).
The app seems to look for mail but doesn't see anything there, despite there being mail to download.
I have also had problems with pop.dsl.pipex.com. My only alternative at present is to use Entourage and I certainly don't want to recommend MS products to our customers.
Can someone please help, this defies regular troubleshooting.

However, bearing in mind that Entourage works fine,
it would imply that the problem is Apple Mail rather
than numerous different mail servers.
Even if the problem is something with Mail, probably only someone actually using these servers you mention is going to be able to find out, working with the people who run them, what is going wrong.
Have you told the mail server operators/support staff about your problems and have they given any response?
Have you tried Thunderbird, which is a popular non-MS alternative to Mail?
Have you seen any other reports in this forum about other users having similar problems?
Surely you
guys should be investigating this as a point of
concern for Apple?
You are just talking to other users like yourself in these forums, not to Apple.

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