Unhappy long term good paying CUSTOMER tis is the wrong email address

We have had home telephone service for with Att (Southwestern Bell) for 30 plus years always paid on time, at&t for some time was trying to get us to change from standard phone service to uverse phone service, finally talked us onto trying it. Mistake it was indeed. First setup was poor quality line constantly had static callers could hardly here us only noise, several calls to customer service and technicians came and tried repairing this went on for couple years, few times tech's leaving late into the evening and no phone or internet service at all. Know when power goes out we have mo phone service to call power company att says we have to buy a battery for some backup. Never had yo before the battery they left is this big battery that is about as big as the modem itself. And the lady at att said it wasn't their battery, then why did their service tech leave it here. Att customer service is horrible. Our internet and phone service will be no more with Att. All over mot being able to make a call when the power us out thats never been a problem in the past, and we will not be buying some battery that is supposed to be included in the service.

This is starting to be a bad experience, unable to change email address att is not customer friendly.

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