Unhappy to find out that I was lied to to get the sale

On January 9th of this year I went to my local Best Buy to look at computers because mine had crashed and I had decided to replace it since it was an older model. I was greeted by an associate and I told him specifically that I was looking to spend around $500-$600 and that the computer had to be able to handle a SECOND hard drive. He showed me a couple of different ones and I mentioned the second hard drive several times because I wanted all my data to go onto a the second drive. He continually assured me that the ones he was showing me would be able to handle a second drive. I finally settled on the HP Pavilion 500-424 and went home. Now that I can afford to purchase a second drive and began to look around for what would work on my computer I find that it CANNOT SUPPORT A SECOND DRIVE AS THERE IS NO SPACE FOR ONE. I'm extremely upset about this as it is too late to return the computer and I know that I should have looked into it more but as someone who doesn't know a lot about computers I would at least appreciate it if my local Best Buy wouldn;t lie to me just to get a sale. I would have spent a little more money or even waited till I had more money to get exactly what I wanted. Now I'm stuck with a basically, in my OPINION and for MY NEEDS, a useless computer. And since it seems the only to voice this is on these forums that's what I'm doing. The associates at Best Buy either need extra training or maybe be a little more concered with their customers NEEDS and MONEY. I don't have a lot of money as I'm sure many people do in this ecomony and I don't appreciate being lied to.

Hello dragon5174,
With so many different computer models and brands available, it can be difficult to weed out the ones that don’t fit your needs. That’s where our store associates come in, and you should feel confident that their suggestions and advice are going to lead you to a device that you love. I apologize if we led you in the wrong direction, particularly if it has left you with a computer that is no longer of use to you.
Please know your computer is outside of its My Best Buy Elite 30-day Return and Exchange Promise, and as such, we’d be unable to exchange it for another model. Having said this, I realize this situation is far from ideal, and while I cannot guarantee you the resolution you are hoping for, please know I’m reaching out to your local store to see if other options may be available to us at this time. I hope to have some answers for you within the next couple of business days.
Thank you for your patience,

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