Unhappy with a purchse!!

I purchased a TV show Season from iTunes and found that it was not quite right. Is there a way to return it or get a refund for something you are unhappy with?

No, you cannot get a refund if you simply do not enjoy the show.
"REFUND POLICY
All Sales and rentals (as applicable) are final."
http://www.apple.com/legal/itunes/us/terms.html
If there is something wrong with the show ( corrupt file,etc) you can likely get a re-download:
http://support.apple.com/kb/HT1933

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I just sent the following in a drop down box that allowed reporting system problems:I am most unhappy with your Lion 10.7.3 operating system that I installed on this MacBook: Hardware Overview:    Model Name:     MacBook Pro   Model Identifier:     MacBo

I am most unhappy with your Lion 10.7.3 operating system that I installed on this MacBook:
Hardware Overview:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro5,4
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.53 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache:          3 MB
Memory:          4 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MBP53.00AC.B03
SMC Version (system):          1.49f2
Serial Number (system):          W8******7XJ
Hardware UUID: ******
Sudden Motion Sensor:
State:          Enabled
1. The scrolling, as far as I've been able to determine, is by using the slide bar to the right of most diplays. There are no up or down arrows that allow slow movement
2. The top and botton toolbars are not visible. The top one appears when you point the arrow to the top of the screen but the same doesn't work well if at all pointing the cursor to the bottom.
3. When downloading, something jumps to the upper right of the screen. I could point and click it and get a diplay if my downloads. I was attempting to fix some of the above. Now the little thing jumps off the screen and I can't get to it.
4I was trying to installMacBook Pro EFI Firmware Update 2.3. I got message it couldn't be installed on my system.
5. The red yellow and blue bullets that allow shutting down, minimizing and maximizing are missing on most open windows.
Can you do something about these problems
It's problematical that one can't communicate directly with Apple to resolve these problems
<Edited By Host>

1: I'm scrolling this page right now using the arrow keys.
2: Press the escape (esc) key to exit full-screen mode. Select Apple menu > Dock > Turn Hiding Off.
3: ???
4: That's because you downloaded an update for another model.
5: See 2.

Unhappy With Veterans United Lighthouse Program- Anyone know about breaking the agreement?

We started on the Veterans United Lighthouse program at the end of May, at that time, we had two of our three credit scores over the 600 mark and were told we only needed to gain 19 points on our credit score to be preapproved for a loan. When contacting them, we had planned on paying off some delinquent medical debt to help our score but they said not to touch it that all we needed to do is open one credit card account and that would probably do it for us... the lady suggested Wells Fargo for the card... and we were rejected and lost points on our credit score. We did find a card that approved us but then also saw another drop on our score. Anytime we call to try and get direction or answers to questions, she gives us conflicting advice... and now that our credit score fell she says "maybe you should pay down that medical debt"... this is what they told us not to touch when we began. It's very frustrating.We were supposed to at least be under contract and moving forward by now because we need to move to a different city for my husband's job in August but now she says it will take several more months... we are VERY unhappy with the service (or lack of service) we've gotten there and think it would just be better to handle our credit on our own because all she's done is give advice that caused it to fall. SO, here's my question... when we started the Lighthouse program, we signed an agreement that said something like "if you use the lighthouse program you agree to use us for your VA loan"- so now that we are very unhappy with the program, are we still bound to use them for a VA loan? I have read so many negative comments about Veterans United since I started myFICO message boards yesterday and this is very concerning for me. This form I signed was a digital, online form so I don't have a copy (I know, that was dumb of me to sign it- we were recommended to the program by a friend of ours who had a good experience so our guard was down a bit). ANY ADVICE?Current credit scores are now: 586, 602 & 583... rental houses are very expensive where we're moving to and we really NEED to buy but now it seems unatainable.

Revelate wrote:
Welcome to the forums! If you want to make gains in your score, my first and always recommendation is to do the following: 1) Post all your negatives and ask for help resolving them in the Rebuilding Your Credit forum, there may be some simple quick wins for getting them deleted.2) Post the whole darned enchilada in Understanding FICO Scoring: card limits and balances, loans, negatives, etc; this is for putting lipstick on the pig to optimize an instant in time pull. We're not FICO employees but this forum and one or two other places online are the next best thing when it comes to FICO optimization. LO's unfortunately often don't know what they're talking about when it comes to FICO scoring, though your LO was right the first time, don't touch those medical collections by simply paying them, if you can't get them deleted they will not help your credit score and might even bring it down further. The card advice, ugh, there's very few circumstances where that would have helped immediately and there's always a tradeoff involved with opening a new account when we're weighing potential advice on that front. I don't know anything about that particular program but hopefully someone will be able to give you better information on that. Thank you for the advice- I'll give it a try!

Advice on Retina Display buy after unhappiness with 13" MBP

i am hoping to buy a new retina display macbook pro soon and would like to only get a 13" sized model but i was extremely unhappy with the performance of my 2009 13" which will be out of applecare warranty in about two months.
is there any way to get a handle on "how high" i have to go with my purchase and what to focus upon? i mean, i understand that i want to get as many cores as possible and that i want to get as fast a processor as possible and that the independent graphics card is on the 15" and not on the 13" but i really don't work a lot on my laptop all that much or all that intensively. OTOH, the current lappy is not so happy for some reason.
i have adobe creative suites 5.5 on my 2006 mac pro and i have parallels 8 and some CAD software that i need to use in windows on the mac pro but i really, really don't do a lot of work with my laptop and have still been quite unhappy despite putting a full 8 GB in this machine about a year or a year and a half into buying it.
is there a way to make an intelligent decision on where to spend my money on a new machine without being totally paranoid and thinking i have to buy the top of the line 15" with respect to all of the above options (and spending 3K on a machine i don't use very intensively)? i mean, i may go to a conference once every two years and want to work in CAD in parallels but other than that i am almost strictly on the Mac Pro for anything moderately intense.
fwiw, i would like to go with the retina display as it is the most current technology.
TIA

Hardware does fail occasionally, but part of why I would take mine to an Apple Store would be for an opinion on whether the problem was hareware or software. Since it has been less than a year since your bought your MBP-R, it is still under warranty, just not eligible for free phone assistance. If you have neither an Apple Store nor a trusted repair facility available to you, that will make it tougher.
Do I understand you to say this only happens after it has been asleep for a longish time? You can keep it from happening by waking it up sooner or by shutting down when you expect to be away for a longer time? I'm not sure what that tells us, but it in interesting.
Do you by any chance have a bootable copy of your system on an external disk? Preferrably one that was made before you started experiencing the symptoms. If so, does the MBP-R present the same symptoms when booted from that copy?

UnHappy With Built in iSight

I have a macbook and im kind of unhappy with the built in iSight. I think it is awsome idea for location but the quality is not that great. Ive seen many pictures on apples website showing confrences but unfortunatly my iChat conferences are always blurry no matter the connection. Am i doing something wrong with my iSight or is there anyway to enhance the picture quality?? Thanks in advance for the help

The perceived poor video quality probably has nothing to do with the built-in camera itself. More likely it has to do with Internet connection speeds or some other issue.
I suggest you try connecting to me at [email protected] or to one of the other testers for additional feedback.

VERY UNHAPPY with multiple issues concerning my account.

I have been a Verizon customer for about 3 years now, and I was out of contract after my first two years, and when my iPhone started having issues last month, I took the plunge and purchased another phone, a Galaxy s5, last month, and went back in contract. I am unhappy with MANY things right now:
~When I took in my iPhone, no one in the store could help me as far as knowing anything about the issues my out of contract phone was having. They just wanted to sell me a new phone.
~When I decided to purchase a new phone, I told the salesgal that I didn't want the payment plan/Edge, that I wanted to pay for the phone straight out, I didn't want to pay for insurance, and I did not need a car charger. She said okay. I also purchased a screen saver while I was there, and a phone case, so I had multiple items purchased. My s5 was supposed to be eligible for a $50 rebate, so she started putting stuff in the big Verizon bag, and told me she was printing out my rebate form. I get home (I do not live in the city where I purchased the phone) and guess what? She didn't put in my $50 rebate form that she printed out, and there is a car charger in the bag that she charged me for, which I told her I did not need.
~The next day, an area managerial type of rep from Verizon calls to ask me how my experience was, and I told her. She informs me that I cannot take back the car charger at the Verizon store in my hometown, that I would have to take it back to the store where I purchased it, even though I do not live in that city, and I work two jobs (can't get there). I told her the sales gal did not put my rebate form in the bag that she printed out, and she said that SHE would send me one in the mail, and took my information.
~Guess what? SHE didn't send me the form, either.
~This coincides close to the time where I get my new Verizon bill in the mail...guess what? They added insurance to my account, even though I told them at the store that I didn't want it. I spent 20 minutes on the phone with Verizon getting credited and the insurance taken off.
~I finally get on Verizon chat this week, and the chat rep tries to help me with the rebate form, since two other people obviously can't get it to me. He gets me the information, I enter it in...and now the $50 rebate promotion is saying that it is no longer valid.
~I also find out at work this week, that my company has employee discounts through Verizon. I have worked for this company for a year and a half. This is a 17% discount on my bill, and also on phone purchases, etc. I get on Verizon chat again, and try to see if there is any way my discount could be backdated, since I was never aware of eligibility. I told them I could provide any form of proof of employment they may need. Not only could I have saved 17% for the past 18 months, but I could have just gotten my new phone for $50 cheaper. I was told by the Verizon rep that they couldn't help me, and they could give me a "$5 credit". No offer of compromise, backdating a month or two-nothing.
If you are adding all of this up, here is what I am currently out:
~$50 rebate because two people promised to give me something and didn't, and it ran out.
~$27 for a phone charger I said I didn't want, but was thrown in on the sly with my phone box/phone case/accessories last month with my phone purchase
~Insurance I said I didn't want (I did get this rectified)
~Approximately $324 in company discounts over the past year, and $50 company discount on my phone that I just purchased last month.
This is at least $451 of charges that I have paid for, but shouldn't have...and I get no apologies...just the run around from customer service reps and reasons why they can't help/won't help me. The only person who has been helpful was the phone rep who removed the insurance I didn't want from my account.

~When I took in my iPhone, no one in the store could help me as far as knowing anything about the issues my out of contract phone was having. They just wanted to sell me a new phone.
Any problems with an iPhone must be addressed to Apple. Verizon can't touch your iPhone for service.
~When I decided to purchase a new phone, I told the salesgal that I didn't want the payment plan/Edge, that I wanted to pay for the phone straight out, I didn't want to pay for insurance, and I did not need a car charger. She said okay. I also purchased a screen saver while I was there, and a phone case, so I had multiple items purchased. My s5 was supposed to be eligible for a $50 rebate, so she started putting stuff in the big Verizon bag, and told me she was printing out my rebate form. I get home (I do not live in the city where I purchased the phone) and guess what? She didn't put in my $50 rebate form that she printed out, and there is a car charger in the bag that she charged me for, which I told her I did not need.
Before you left the store you signed a receipt for the sale. Why didn't you read it?
~The next day, an area managerial type of rep from Verizon calls to ask me how my experience was, and I told her. She informs me that I cannot take back the car charger at the Verizon store in my hometown, that I would have to take it back to the store where I purchased it, even though I do not live in that city, and I work two jobs (can't get there). I told her the sales gal did not put my rebate form in the bag that she printed out, and she said that SHE would send me one in the mail, and took my information.
I agree it's inconveinient, but I can't see a way around it. You certainly should call and inform the store of the error and that when you can you will return the charger and expect credit.
~Guess what? SHE didn't send me the form, either.
Rebates can be printed online.
~This coincides close to the time where I get my new Verizon bill in the mail...guess what? They added insurance to my account, even though I told them at the store that I didn't want it. I spent 20 minutes on the phone with Verizon getting credited and the insurance taken off.
Also would have been fixed if your read your receipt. Can also be removed from your account online with no need to call customer service.
~I finally get on Verizon chat this week, and the chat rep tries to help me with the rebate form, since two other people obviously can't get it to me. He gets me the information, I enter it in...and now the $50 rebate promotion is saying that it is no longer valid.
Rebates are based on purchase date.
~I also find out at work this week, that my company has employee discounts through Verizon. I have worked for this company for a year and a half. This is a 17% discount on my bill, and also on phone purchases, etc. I get on Verizon chat again, and try to see if there is any way my discount could be backdated, since I was never aware of eligibility. I told them I could provide any form of proof of employment they may need. Not only could I have saved 17% for the past 18 months, but I could have just gotten my new phone for $50 cheaper. I was told by the Verizon rep that they couldn't help me, and they could give me a "$5 credit". No offer of compromise, backdating a month or two-nothing.
They are not responsible for you not taking the discount and they never discount phones, only service.
One customer to another, you have no basis for these complaints. I do applaud you for buying your phone outright. That way you also can keep your line discount. ( or have you requested the line discount? It isn't automatic )

HT4623 if i am unhappy with new software then how to go for earlier version

if i am unhappy with new software the how to go for earlier version

Sorry, Apple has no approved method to downgrade the version of iOS on your iDevice. You can voice your displeasure with the iOS by leaving feedback at the appropriate subsection from the link below.
http://www.apple.com/feedback/

Extremely unhappy with pre install service

I moved house in August and decided to go for the fibre upgrade as it was available in the new property. I was given an install date almost 6 weeks after order which was quite a bit longer than I wanted but it was the first available so I agreed. ON the install date the engineer didn't turn up, I called BT and they couldn't give me a reason for this and when I told them I was unhappy with the service I was offered £10 credit and a priority install date which was to be rearranged the next day. Imagine my surprise when I received a text message with an expedited date 3 weeks away! I called and waited in line again to get my install date brought forward, I thought this was a reasonable request considering I had already waited 6 weeks. The call centre guy advised me that I had to cancel the order which would allow him to open a new one and move the date forward, this would take 24 hours. I foolishly agreed and received an email the next day with my new install date....... only 5 days later than the one I had just cancelled. I am so unhappy with the level of service I have received I want to cancel the whole lot and go with another provider. Does anyone know how I can speak to someone who can give me some information and get this resolved?

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I received my new Verizon Edge bill in the mail and it is $80 higher than my old plan. I have been so unhappy with this change over. Went through hell getting our second phone activated because of a weird computer glitch and when we asked if we would re

I received my new Verizon Edge bill in the mail and it is $80 higher than my old plan. I have been so unhappy with this change over. Went through hell getting our second phone activated because of a weird computer glitch and when we asked if we would receive any consideration for the time, travel, and money we put into getting the phones the way they were supposed to be, we were told to wait until the bill came and then they could make adjustments. Now I have the bill and have no idea "who" the we would be that could make adjustments. To top it off, the only way I know my account will get any attention is to post this in chat. I am so disappointed and will be counting the months until our phones are paid off and we can change companies.

Call 800-922-0204
I just purchased a new device using Verizon Edge. Why does my bill look higher than normal?
There’s two reasons why your first bill after signing up for Edge might be higher than normal:
Prorate Charges – If you upgraded an existing line and did a price plan change, you may have price plan charges and credits that went into effect the day you upgraded.
Sales Tax – Most states require sales tax on the full retail price paid by the customer, which in most instances will be charged at the time of the first invoice.
Note: Customers who purchased devices in AL, AZ, CO, IL, NM, ND or SD will be billed taxes and surcharges monthly as payments are made.
Your bill will normally include:
Your last Edge installment payment
The next Edge installment charge
If you are on a MORE Everything Plan, a monthly access discount for each qualifying line.
The details of Edge installments and discounts can be viewed at the line level portion of your bill under Monthly Charges and Equipment Charges, or in My Verizon, My Bill then Charges By Line.

I just signed up for Verizon 45 days ago and am unhappy with my service? I have decided to switch to another service provider. Are there any other cancellation fees on top of the $350 per line fee? Am I stuck with the phone?

I just signed up with Verizon 45 days ago and am unhappy with my service. I know about the ETF fee of $350/ per line but are there any other fees I will need to pay for the actual phone.

There are no other fees. You are not stuck with the phone, you can do whatever you would like to do with it.

Unhappy with iPod experiance

Let me tell you about my week of iPod troubles, I bought an 80GB Classic from a retailer on Monday May 12, 2008 from day one It kept locking up, and I never even got to use it. I returned it to the store and got a refund because they had none to exchange it with, so I decided to drive the 40 minutes to the Apple store to get a new one, this was on Weds May 14th 2008. I successfully bought another at the apple store and brought it home, everything was fine for a few days until the click wheel stopped working so today I made the long drive back to the apple store and had an exchange done, as soon as I got home and connected the new ipod to my computer, it was making loud knocking noises, so once again I drove back (2nd time today, 3rd exchange this week) and got another replacement. I am thoroughly unhappy with my experience with your product, and was originally thinking of buying another Apple product this summer, but will be thinking again because of my recent horrible experience with your product. You should really better check your products before they are shipped to stores.
Where can I contact someone regarding this issue?

Hiya, the 80 gB ipod should be pretty sound. it's the 160 gb that's more fickle.
1) you can feedback to apple direct http://www.apple.com/feedback/
(select the ipod that's yours)
2) If you can get to an Apple Store (you can book the "genius bar" online in advance), they are EXCELLENT and very helpful.
I converted from Windows/PC to Apple in 2004 and have not looked back once. Your ipod might just simply be faulty (the new ones do not like to be knocked about, expecially not the 160 gb, as it's got two thin layers of harddrive).
Good luck

Unhappy With Change To the Calendar With iOS7!

I am very unhappy with the change to the calendar since I updated to iOS7! It took away the ability to change a previously entered all day event to a start & finish time! I am a single parent with three kids & live by my calendar! I put all day events in my calendar as placeholders until I know the times! I can no longer do this with the update, which means that I have to enter a new event each time that I finally get the start time for my kids' events! I am on very limited time and now have an extra step to add to my busy life! Please let me know if I am missing something and there is still a way to do this or suggest an app that will function in a way that makes sense to people with busy lives that just want to update events rather than have to completely re-enter them! Thank you!

Clj810 wrote:
I just checked my IPad, first generation. It is only updated to iOS5.1.1, but I can see all my calendar events! I will never give it up!!!
Well, that's good that you're happy as the original iPad can't be upgraded beyond iOS 5.1.1.
Best of luck.

Unhappy with laptop

I purchased a HP laptop, lower end model (Envy) on 3/9. At the time the sales rep said I could return it within 15 days. I've been very unhappy with it - very slow, freezes up a lot and won't fully load pages, and think I need to go up a few notches, maybe even switch to MacBook. Can I really return this? I don't want to remove all of my programs and then not be able to. I also purchased MS Office (download) and not sure what will happen with that. So frustrating. I need a computer to be quicker than this. Also didn't have CD/DVD drive which I didn't even notice at the time, because last time I bought a laptop they ALL had them.

As Neihn has stated cd/other optical drives have become nonexistent norm these days to conserve power.
As George said if you can list us the top budget you are willing to spend there are several of us who would be more than willing to lead you int eh right direction. I myself, I probably would shy away from the macbooks as it's more of a luxury in my opinion and not cost effective. (but it's to be debated so I won't start that one ... )
As far as software goes it really depends on the software. Some things such as Microsoft Office have different types of licenses. Example: you may have a "1 time use key card " or you may have a retail license that allows you to use on two( or more ? ) computers.
Without more information on the Office situation I couldn't tell you if you can transfer the software or not. As far as hard drive items such as pictures, videos, etc those are easily transferable via a usb drive or an alternative method.
You mentioned you had other programs? What types of programs? Some programs are similar to the Microsoft Office while others shouldn't have an issue. If worse comes to worse ( and this includes the Office ) contact Microsoft/the program company and explain the situation to them. Normally contacting support services will result in high satisfaction for license transfers. (I.e. I transfer my zoomtext licenses occasionally due to my work base )
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

Unhappy with new software...get 4.2.10 back??

I am unhappy with the newest iphone software update...is there a way to get the 4.2.10 back??!

darn it! thank you... maybe you can also answer this one...I have it set to do the old style of alerts for texts, the little blue box, but when the screen is locked, it does the slide thing...any answer as to if it does that while locked or just when using the phone?

I am very unhappy with Verizon's service

I'm so unhappy with Verizon. They offered to me "add a new line on verizon edge and get 100$ bill credit on you bill" and i got confirmed by two reps online that i could get it, i just had to go into the store and after a complete waste of an hour of my time, they turned me away. I'm constantly losing service, their customer service reps are rude and disrespectful. They always forward me to other reps who then forward me to other people. I am about to switch to Sprint or AT&T, because it's getting to be too much of a hassle. They add on misc charges on my bill.
It's sad that Verizon used to actually be number One, now they're just as poor and rude as T-Mobile.

I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

Unhappy with a purchse!!

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